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Medical Support Assistant Va Jobs (NOW HIRING)

Aptive

Medical Support Assistant

Hampton, VA · On-site

$38K - $49K/yr

Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient ... Assistants supporting Veterans at the Hampton VA Healthcare System. MSAs are the front line of ...

Euola

Medical Support Assistant (MSA)

Colorado Springs, CO · On-site

$21.47 - $26.56/hr

Medical Support Assistant (MSA)Schedule: Monday-Friday, 8:00 AM-4:30 PM MST Euola is currently ... Lindstrom VA Clinic, Colorado Springs. This position offers the opportunity to make a meaningful ...

New

Euola

Medical Support Assistant (MSA)

Denver, CO · On-site

$22.99 - $28.07/hr

Medical Support Assistant (MSA)Schedule: Monday-Friday, 8:00 AM-4:30 PM MST Euola is currently ... Receive and process medical records into the VA electronic record.Collaborate with providers ...

New

STG International

Medical Support Assistant

West Seneca, NY · On-site

$38K - $49K/yr

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based ... Verifies that required appropriate individuals have completed CBOC/VA paperwork. Schedules and ...

STG International

Medical Support Assistant

Sherman, TX

$35K - $46K/yr

THIS IS FOR A FUTURE OPENING Medical Support Assistant STGi is seeking qualified candidates for ... Verifies that required appropriate individual has completed CBOC/VA paper work. * Schedules and ...

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Medical Support Assistant Va information

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How much do medical support assistant va jobs pay per year?

As of Aug 8, 2026, the average yearly pay for medical support assistant va in the United States is $45,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,500.00 per year, depending on experience, location, and employer.

What is a medical support assistant at the VA?

Medical Support Assistants (MSAs) at the Department of Veterans Affairs (VA) are administrative professionals who play a vital role in supporting patient care. They handle scheduling appointments, managing patient records, answering phones, and assisting veterans with their healthcare needs. MSAs serve as the first point of contact for veterans in VA clinics and hospitals, ensuring efficient communication between patients and healthcare providers. Their work helps keep VA medical facilities running smoothly and provides essential support to veterans seeking care.

What is the difference between Medical Support Assistant Va vs Medical Clerk?

AspectMedical Support Assistant VaMedical Clerk
Required CredentialsHigh school diploma, VA-specific training, certification preferredHigh school diploma or equivalent, basic medical office training
Work EnvironmentVeterans Affairs medical facilities, clinicsMedical offices, clinics, hospitals
Employer & IndustryU.S. Department of Veterans AffairsHospitals, clinics, healthcare providers
Common Search & ComparisonYesYes

The Medical Support Assistant Va primarily supports veterans' healthcare services within VA facilities, handling administrative tasks, scheduling, and patient communication. Medical Clerks perform similar administrative duties but are employed across various healthcare settings outside the VA system. While both roles require similar credentials, the VA-specific training and environment distinguish the Medical Support Assistant Va from Medical Clerks.

What are common challenges medical support assistants at the VA face, and how can they overcome them?

Medical Support Assistants (MSAs) at the VA often manage high call volumes, handle sensitive patient information, and coordinate complex appointment schedules. Balancing these responsibilities while maintaining accuracy and empathy can be challenging, especially during peak times or when dealing with distressed patients. Effective time management, strong communication skills, and familiarity with electronic health records (EHR) systems can help MSAs excel in this fast-paced environment. Seeking support from colleagues and participating in ongoing training also contribute to success in this role.

What skills and qualifications are needed to thrive as a medical support assistant at the VA?

To thrive as a Medical Support Assistant at the VA, you need strong administrative skills, attention to detail, and a high school diploma or equivalent, with preference for experience in healthcare settings. Familiarity with electronic health record (EHR) systems like VistA/CPRS and scheduling software is typically required. Exceptional interpersonal communication, customer service, and multitasking abilities help you excel in patient-facing roles. These skills ensure efficient clinic operations, accurate record-keeping, and a positive experience for veterans seeking care.
What cities are hiring for Medical Support Assistant Va jobs? Cities with the most Medical Support Assistant Va job openings:
What states have the most Medical Support Assistant Va jobs? States with the most job openings for Medical Support Assistant Va jobs include:
Infographic showing various Medical Support Assistant Va job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,752 per year, or $22 per hour.

Medical Support Assistant

Aptive

Hampton, VA • On-site

$38K - $49K/yr

Full-time

Posted 10 days ago

Aptive Environmental rating

5.6

Company rating: 5.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

30th of 35 rated pest control companies

Job description

Job Summary

Job Description - Medical Support Assistant (MSA), Hampton VA Healthcare System

Location: Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient Clinics across the Hampton Roads area; some telework may be authorized by the facilitySchedule: Monday-Friday, 8-hour shifts (7:00 AM-3:30 PM, 7:30 AM-4:00 PM, or 8:00 AM-4:30 PM) - no nights, weekends, or on-call; federal holidays observedPosition Type: Full-time contract supporting the Department of Veterans Affairs

Pay: 19.13/hr plur 5.09 for Health and Wellness 

About the RoleJoin a team of approximately 50 Medical Support Assistants supporting Veterans at the Hampton VA Healthcare System. MSAs are the front line of patient flow - handling scheduling, reception, and administrative coordination that keeps clinics running and Veterans cared for.

Primary Responsibilities

What You'll Do

  • Schedule, cancel, and reschedule patient appointments and consults in VistA Scheduling (GUI) and CPRS; enter no-show information, manage recall reminders, and complete encounter forms
  • Respond to VistA/CPRS alerts, scan insurance cards, and complete Insurance Capture Buffer (ICB) encounters
  • Assist Veterans with My HealtheVet secure messaging enrollment and relay messages between patients and providers
  • Provide reception and front-line customer service in outpatient clinics, call centers, Eligibility, and Release of Information offices
  • Support Community Care: contact Veterans, schedule with community providers, follow up on appointments, and index returned medical records
  • Process beneficiary travel reimbursement claims and assist with transportation coordination
  • Scan and upload outside medical records into the EMR to support Health Information Management
Minimum Qualifications

Minimum Qualifications

  • U.S. citizenship (required)
  • Six months of clerical, office, customer service, or administrative experience - OR one year of education above high school - OR an equivalent combination
  • Typing speed of at least 40 WPM (data entry is a primary duty)
  • Proficiency in spoken and written English
  • Computer literacy, including experience with (or ability to learn) electronic medical records and scheduling systems
  • Strong customer service skills and ability to work independently, prioritize, and adapt across assignments
  • Ability to maintain strict patient confidentiality (HIPAA)

Additional Requirements

  • Favorable Tier 1/NACI background investigation and fingerprinting prior to start; PIV card required
  • Current TB test and infection control training prior to start
  • Completion of VA's 10-day MSA/Scheduling training course (provided during first two weeks)
  • Professional office attire per VA facility standards
About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Employment Type: FULL_TIME

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