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Medical Support Assistant Va Jobs (NOW HIRING)

Aptive

Advanced Medical Support Assistant

Temple, TX

$37K - $47K/yr

VA Central Texas Veterans Health Care System (CTVHCS) Position Overview Aptive Resources is seeking Advanced Medical Support Assistant (AMSA) to service the Care in the Community (CITC) Service at ...

Veterans Health Administration

$22.99/hr

VA Health Care System Location: Onsite; Aurora, CO Salary Range: $22.99, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs ...

Veterans Health Administration

$21.47/hr

Medical Support Assistant Department: Department of Veterans Affairs Healthcare System ... VA Health Care System Location: Onsite; Colorado Springs, CO Salary Range: $21.47, $5.09 H&W Work ...

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How much do medical support assistant va jobs pay per year?

As of Jun 11, 2026, the average yearly pay for medical support assistant va in the United States is $45,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,500.00 per year, depending on experience, location, and employer.

What are Medical Support Assistants at the VA?

Medical Support Assistants (MSAs) at the Department of Veterans Affairs (VA) are administrative professionals who play a vital role in supporting patient care. They handle scheduling appointments, managing patient records, answering phones, and assisting veterans with their healthcare needs. MSAs serve as the first point of contact for veterans in VA clinics and hospitals, ensuring efficient communication between patients and healthcare providers. Their work helps keep VA medical facilities running smoothly and provides essential support to veterans seeking care.

What is the difference between Medical Support Assistant Va vs Medical Clerk?

AspectMedical Support Assistant VaMedical Clerk
Required CredentialsHigh school diploma, VA-specific training, certification preferredHigh school diploma or equivalent, basic medical office training
Work EnvironmentVeterans Affairs medical facilities, clinicsMedical offices, clinics, hospitals
Employer & IndustryU.S. Department of Veterans AffairsHospitals, clinics, healthcare providers
Common Search & ComparisonYesYes

The Medical Support Assistant Va primarily supports veterans' healthcare services within VA facilities, handling administrative tasks, scheduling, and patient communication. Medical Clerks perform similar administrative duties but are employed across various healthcare settings outside the VA system. While both roles require similar credentials, the VA-specific training and environment distinguish the Medical Support Assistant Va from Medical Clerks.

What are some common challenges Medical Support Assistants at the VA face, and how can they overcome them?

Medical Support Assistants (MSAs) at the VA often manage high call volumes, handle sensitive patient information, and coordinate complex appointment schedules. Balancing these responsibilities while maintaining accuracy and empathy can be challenging, especially during peak times or when dealing with distressed patients. Effective time management, strong communication skills, and familiarity with electronic health records (EHR) systems can help MSAs excel in this fast-paced environment. Seeking support from colleagues and participating in ongoing training also contribute to success in this role.

What are the key skills and qualifications needed to thrive as a Medical Support Assistant at the VA, and why are they important?

To thrive as a Medical Support Assistant at the VA, you need strong administrative skills, attention to detail, and a high school diploma or equivalent, with preference for experience in healthcare settings. Familiarity with electronic health record (EHR) systems like VistA/CPRS and scheduling software is typically required. Exceptional interpersonal communication, customer service, and multitasking abilities help you excel in patient-facing roles. These skills ensure efficient clinic operations, accurate record-keeping, and a positive experience for veterans seeking care.
What cities are hiring for Medical Support Assistant Va jobs? Cities with the most Medical Support Assistant Va job openings:
What states have the most Medical Support Assistant Va jobs? States with the most job openings for Medical Support Assistant Va jobs include:
Medical Support Assistant

Medical Support Assistant

Veterans Health Administration

Edgewater, CO • On-site

$22.99/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 960 frontline employees who took The Breakroom Quiz

70th of 870 rated healthcare providers

Job description

Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location: Onsite; Aurora, CO

Salary Range: $22.99, $5.09 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

Key Responsibilities:

  • Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
  • Receive and respond to incoming calls, secure messages, and Veteran inquiries
  • Conduct patient check-ins and check-outs
  • Review, verify, and update demographics, insurance, and other patient data in VA systems
  • Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
  • Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
  • Coordinate care across internal VA services and external providers when applicable
  • Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
  • U.S. citizenship
  • High school diploma or GED required
  • Oral and written proficiency with English.
  • Basic medical terminology knowledge
  • Minimum of 6 months’ customer service experience
  • At least 1 year of clerical, call center, or healthcare administrative experience
  • Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
  • Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
  • Ability to pass a federal background investigation and obtain Tier 1 security clearance
About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.


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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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