Medical Practice Manager Jobs in Needham, MA (NOW HIRING)

Medi-Weightloss of Framingham
Full-time, onsite | Framingham, MA
$28–$34 per hour (approximately $58,000–$71,000 annually), plus performance-based bonus opportunities
Bilingual English/Spanish or English/Portuguese strongly preferred

• Respond promptly to inquiries received by phone, website, referral, or walk-in.

• Learn what each prospective patient hopes to achieve and explain our programs in clear, approachable language.

• Answer common questions about program options, cost, insurance, scheduling, and the patient experience.

• Help prospective patients feel comfortable scheduling their initial appointment.

• Follow up thoughtfully with individuals who need additional time or information before making a decision.

• Reconnect with previous inquiries and invite them to reconsider their health goals.

• Track key performance measures, including response time, contact rate, appointments booked, show rate, and patient enrollment.

• Work toward clearly defined booking and enrollment goals.

• Identify opportunities to improve follow-up, scheduling, and patient communication.

• Assist with community outreach, referral development, and other clinic-growth initiatives.

• Share ideas and observations that can help the clinic reach and serve more patients.

• Provide a warm and professional experience from a patient’s first interaction through ongoing visits.

• Manage phone calls, scheduling, check-in, checkout, and patient payments.

• Listen carefully, address concerns, and help resolve issues before they become larger problems.

• Treat every patient with compassion, respect, and discretion.

• Help patients feel known, supported, and encouraged throughout their journey.

• Develop and maintain efficient front-desk and patient follow-up processes.

• Keep accurate records and ensure important tasks are completed consistently.

• Recognize opportunities for improvement and recommend practical solutions.

• Document processes and help train future team members as the clinic grows.

• Collaborate with clinical staff and ownership to support a positive, patient-focused environment.

• Wednesday: 12:00 p.m.–7:00 p.m.

• Thursday: 8:00 a.m.–6:00 p.m.

• Friday: 8:00 a.m.–1:00 p.m.

• Saturday: 8:00 a.m.–1:00 p.m.

• Three or more years of experience in patient coordination, treatment coordination, consultative sales, membership sales, med spa, dental, fitness, hospitality, or another service-focused environment.

• Experience working toward measurable goals such as appointments booked, memberships sold, enrollments completed, or sales targets achieved.

• Confidence communicating by phone and providing courteous, consistent follow-up.

• The initiative and organization to manage your day and prioritize responsibilities independently.

• Strong written and verbal communication skills.

• Sound judgment when working with confidential patient information.

• Dependability and the ability to work onsite, including Saturday mornings.

• Fluency in Spanish or Portuguese. Framingham is a diverse community, and we want patients—including members of our Brazilian and Hispanic communities—to feel understood and supported.

• Experience in a medical, dental, med spa, wellness, or weight-management practice.

• Experience working in a new or rapidly growing business.

• Familiarity with scheduling platforms, customer relationship management systems, electronic medical records, or insurance intake.

• Enjoy helping people feel confident about making important decisions.

• Are energized by the opportunity to improve and build new processes.

• Adapt well as priorities and business needs evolve.

• Appreciate having clear goals and seeing the results of your work.

• Can be both genuinely compassionate and comfortable asking someone to take the next step.

• Believe that effective enrollment begins with listening and understanding.

• Want to grow with a clinic and play a meaningful role in its future success.

1. What booking, enrollment, membership, or sales goals have you been responsible for, and what results did you achieve?

2. Tell us about a time you helped someone feel confident making a decision that benefited them.

3. What languages do you speak, and how would you describe your proficiency in each?