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Medical Insurance Follow Up Representative Jobs (NOW HIRING)

CHI Health Clinic

Insurance Follow Up Rep

Omaha, NE · On-site +1

$17.24 - $24.35/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

CommonSpirit Health

Insurance Follow Up Rep

Omaha, NE · On-site

$15.75 - $18.75/hr

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding ... Graduation from a post-high school program in medical billing or other business related field is ...

CHI Health Clinic

Insurance Follow Up Rep

Omaha, NE

$17.24 - $24.35/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

CommonSpirit Health

$18 - $21.50/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Other Graduation from a post-high school program in medical billing or other business-related field ...

CommonSpirit Health

$18 - $21.50/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

CommonSpirit Health

Insurance Follow Up Rep

Omaha, NE · On-site

$15.75 - $18.75/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

CommonSpirit Health

$18 - $21.50/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

CommonSpirit Health

Insurance Follow Up Rep

Omaha, NE

$15.75 - $18.75/hr

Job Summary and Responsibilities As an Insurance Follow Up Rep, you will resolve unpaid insurance ... Graduation from a post-high school program in medical billing or other business related field is ...

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How much do medical insurance follow up representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for medical insurance follow up representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Insurance Follow Up Representative, and why are they important?

To thrive as a Medical Insurance Follow Up Representative, you need a solid understanding of medical billing processes, insurance claims management, and healthcare regulations, often supported by a high school diploma or relevant certification. Familiarity with billing software, EHR systems, and payer portals is typically required. Strong attention to detail, persistence, and effective communication skills help you resolve claim issues and negotiate with insurance companies. These competencies are essential to ensure accurate claim reimbursement, minimize denials, and maintain the financial health of healthcare practices.

What are some common challenges faced by Medical Insurance Follow Up Representatives, and how can they be addressed?

Medical Insurance Follow Up Representatives often encounter challenges such as delayed claim processing, frequent denials from insurance payers, and difficulty obtaining necessary patient or provider documentation. Staying organized and maintaining persistent, professional communication with insurance companies are key strategies for overcoming these obstacles. Additionally, collaborating closely with billing teams and staying up-to-date on changing payer policies can help resolve issues more efficiently and ensure timely reimbursement.

What is a Medical Insurance Follow Up Representative?

A Medical Insurance Follow Up Representative is a healthcare professional responsible for tracking and resolving outstanding insurance claims with payers. They review denied or unpaid claims, communicate with insurance companies to clarify issues, and ensure that healthcare providers receive proper reimbursement for services rendered. Their job involves maintaining accurate records, appealing denied claims when necessary, and working closely with billing departments to resolve discrepancies. This role is essential for maintaining the financial health of medical practices and ensuring timely payments.

What is the difference between Medical Insurance Follow Up Representative vs Medical Claims Processor?

AspectMedical Insurance Follow Up RepresentativeMedical Claims Processor
Primary RoleFollow up on unpaid or pending insurance claims to ensure paymentReview and process insurance claims for accuracy and completeness
Required SkillsCommunication, persistence, knowledge of insurance policiesAttention to detail, data entry, understanding of claims processing
Work EnvironmentHealthcare offices, insurance companies, hospitalsHealthcare facilities, insurance companies, claims departments
CertificationsTypically none required, knowledge of insurance preferredOften requires knowledge of claims processing systems, certifications vary

While both roles involve working with insurance claims, the Medical Insurance Follow Up Representative primarily focuses on following up on unpaid claims to secure payment, whereas the Medical Claims Processor handles the initial review and processing of claims for accuracy. Both roles require knowledge of insurance policies and work in similar healthcare environments, but their responsibilities differ in the claims lifecycle.

More about Medical Insurance Follow Up Representative jobs
What states have the most Medical Insurance Follow Up Representative jobs? States with the most job openings for Medical Insurance Follow Up Representative jobs include:
What job categories do people searching Medical Insurance Follow Up Representative jobs look for? The top searched job categories for Medical Insurance Follow Up Representative jobs are:
Medical Insurance Follow Up Representative jobs near you
Infographic showing various Medical Insurance Follow Up Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 5% Part Time, and 6% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Insurance Follow Up Representative

Insurance Follow Up Representative

Flowers Hospital

Dothan, AL

$16 - $19/hr

Full-time

Posted yesterday

Flowers Hospital rating

5.0

Company rating: 5.0 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

926th of 991 rated hospitals

Job description

Job Description Job Summary
The Insurance Follow-Up Representative supports the revenue cycle by ensuring timely and accurate insurance verification, authorization confirmation, and resolution of outstanding insurance-related issues prior to patient services. This role is responsible for reviewing account information, communicating with insurance carriers and physician offices, and verifying that all insurance follow-up requirements are completed to avoid payment delays or denials. The Insurance Follow-Up Representative ensures that patient accounts are accurate and ready for billing.
Essential Functions
  • Reviews patient accounts to verify insurance coverage, confirm authorizations, and ensure all required insurance information is captured and accurate prior to scheduled services.
  • Communicates with insurance carriers, physician offices, and third-party vendors to confirm or obtain prior authorizations, eligibility, and benefit coverage.
  • Updates and maintains patient account records with accurate demographic and insurance details in the system.
  • Identifies and resolves discrepancies or missing information that may impact timely reimbursement.
  • Documents all follow-up activities, communications, and account updates in the electronic health record and billing systems.
  • Refers self-pay patients to the Financial Counselor and provides an accurate face sheet and account details to facilitate financial assistance.
  • Assists with pre-registration processes by ensuring all required documentation is complete and forwarded to the appropriate departments.
  • Collaborates with scheduling, registration, medical records, and billing teams to correct and validate information as needed.
  • Provides reports or scheduling data to internal departments upon request.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of registration/clerical experience in a hospital or other healthcare environment required
Knowledge, Skills and Abilities
  • Knowledge of insurance verification, benefits coordination, and prior authorization processes.
  • Strong attention to detail and data accuracy.
  • Excellent communication and customer service skills.
  • Ability to interpret and explain insurance policies and hospital payment procedures.
  • Proficient in healthcare software systems and Microsoft Office applications.
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  • Strong problem-solving and organizational skills.

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