Description
Job Title: Medical Billing Specialist
Location: Falls Church Office (travel to the Fairfax office may be required occasionally)
Reports to: Billing Manager
Schedule: 8:00am - 4:30pm (occasional late evenings and weekends might be needed)
FLSA Status: non-exempt
Job Summary:
The Office Visit Charger is responsible for accurately processing charges for patient visits and/or contact lenses, ensuring compliance with billing regulations, and maintaining accurate patient records. This role is crucial in supporting our commitment to providing excellent service to our patients while ensuring efficient operation of the office.
Essential Responsibilities:
- Charge Processing
- Verify insurance information and eligibility for each patient visit to ensure proper billing.
- Submit insurance claims
- Accurately enter and process charges for all patient visits, including examinations, treatments, contact lenses, and other services provided.
- Review and maintain accurate patient records, ensuring all charges are documented appropriately.
- Patient Communication
- Communicate with patients regarding their charges and payments, answering any questions they may have.
- Support front desk operations as needed, including scheduling appointments and checking in patients.
- Miscellaneous
- Collaborate with the billing team to resolve any discrepancies or issues related to patient charges.
- Assist in training new staff on the charging process and guidelines.
- Compliance
- Stay updated on industry billing practices and coding changes relevant to the eye care field.
Performs other related duties as assigned.
Requirements
Required Skills/Abilities:
- Knowledge of CPT, ICD-10 codes, and medical terminology preferred.
- Strong attention to detail and accuracy in data entry.
- Excellent communication skills, both verbal and written.
- Patient-centric customer service skills.
- Proficiency in electronic health record (EHR) systems and medical billing software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of insurance policies and payment processes related to eye care services.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent; further education in healthcare billing, coding, or a related field is a plus.
- 2-3 years of billing experience in a medical office is preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.