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Medical Information Associate information

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$13

$28

$53

How much do medical information associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for medical information associate in Raleigh, NC is $28.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Information Associate, and why are they important?

To thrive as a Medical Information Associate, you need a background in life sciences, strong analytical skills, and familiarity with medical terminology, often supported by a relevant degree. Expertise in databases, pharmacovigilance systems, and regulatory compliance tools, as well as experience with medical writing software, is typically required. Excellent communication, attention to detail, and the ability to manage multiple tasks are crucial soft skills in this role. These skills ensure the accurate dissemination of medical information, compliance with regulations, and effective support to healthcare professionals and patients.

What does a Medical Information Associate do?

A Medical Information Associate is responsible for providing accurate, up-to-date, and unbiased medical and scientific information to healthcare professionals, patients, and internal stakeholders. They respond to inquiries about pharmaceutical products, ensure compliance with regulations, and document all communications. Their role often includes reviewing medical literature, preparing standard response documents, and supporting pharmacovigilance by identifying and reporting adverse events.

What are some common challenges faced by Medical Information Associates when responding to healthcare professional inquiries?

Medical Information Associates often encounter challenges such as addressing complex or nuanced clinical questions from healthcare professionals while ensuring all responses are compliant with regulatory guidelines and company policies. They must balance providing accurate, evidence-based information with the need for timely responses, often under tight deadlines. Additionally, managing high inquiry volumes and staying updated on new product data and therapeutic areas are regular parts of the role. Strong communication skills and attention to detail are essential for navigating these challenges effectively.
What are the most commonly searched types of Medical Information jobs in Raleigh, NC? The most popular types of Medical Information jobs in Raleigh, NC are:
What are popular job titles related to Medical Information Associate jobs in Raleigh, NC? For Medical Information Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Medical Information Associate jobs in Raleigh, NC look for? The top searched job categories for Medical Information Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Medical Information Associate jobs? Cities near Raleigh, NC with the most Medical Information Associate job openings:
Medical Information Associate jobs near you
Infographic showing various Medical Information Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 43% Full Time, 29% Part Time, 14% Temporary, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,653 per year, or $28.7 per hour.
Patient Service Associate - Patterson Place Dermatology

Patient Service Associate - Patterson Place Dermatology

Duke Health

Durham, NC • On-site

$16.50 - $20.75/hr

Full-time

Posted 13 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

305th of 889 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.


PSA - Patient Service Associate

Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

Work Performed

  • Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
  • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
  • File history sheets, ancillary reports, and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.
  • Identify correct patient information in Maestro Care. Verify patient demographic data.
  • Edit Maestro Care as needed.
  • Accurately identify the appropriate account for patient visits.
  • Present and educate patients on required forms and obtain signatures as required by policy and procedure.
  • Completes all Maestro Care check-in files and manages all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Imprint all patient-specific chart documents and requisition/transmittal documents.
  • Copy, file and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/ procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Batches encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on the insurance plan.
  • Check- outpatients.
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
  • Answer telephone, take and deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards

Knowledge, Skills, and Abilities

  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience

Minimum of one year of work experience in directly communicating and activities. Providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks

Degrees, Licensures, Certifications

N/A


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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