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Medical Call Center Jobs in Baton Rouge, LA (NOW HIRING)

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA · On-site

$11.75 - $15.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Alphabe Insight

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Call Center Agent At Beloform Craft, we believe great brands are built through creativity, strategy, and meaningful connections. Our team is dedicated to helping businesses elevate their presence ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

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Medical Call Center information

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
What are the most commonly searched types of Medical Call Center jobs in Baton Rouge, LA? The most popular types of Medical Call Center jobs in Baton Rouge, LA are:
What are popular job titles related to Medical Call Center jobs in Baton Rouge, LA? For Medical Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Medical Call Center jobs in Baton Rouge, LA look for? The top searched job categories for Medical Call Center jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Medical Call Center jobs? Cities near Baton Rouge, LA with the most Medical Call Center job openings:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Call Center Operator - Call Center - PRN

Womans Hospital Foundation

Baton Rouge, LA

$16 - $20.03/hr

Part-time

Posted 6 days ago

Job description

The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is on-site at Woman's Hospital. Remote work is not available.

Requirements:

  • High school diploma or equivalent.
  • Two years telecom, answering service, or call center experience. 
  • Two years customer service-related experience and basic PC knowledge.

Responsibilities:

  • Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call.
  • Determine the caller’s need and offer the best solution to help the caller.
  • Calls will be transferred, information given or a message will be taken electronically in accordance with the specific training given.
  • Upon notification of an emergency situation, the operator will contact the code teams and follow code procedures.
  • Contact physicians to relay messages electronically in accordance with procedures trained.
  • Each message is treated as a legal document with recordings and audits every 12 hours.  Fast typing is required to get complete and accurate information.
  • Contact and relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
  • Use the electronic system to communicate pertinent physician information including temporary instructions, doctor's locations etc.
  • Work well with team mates and communicate information to co-workers.
  • Complete the message information immediately after conveying messages to physicians. Ensure all messages are delivered to physicians in a defined time period or escalate.
  • New staff member will be required to work each shift for a few days during the first few weeks to understand how all shifts work and the impact they make on the whole  team.
  • Hurricanes, inclement weather situations and staff shortages due to sickness, training or vacations may offer extra work if available.
  • New staff member will know their schedule 6 weeks in advance and will never work the same holiday 2 years in a row unless requested.
  • Be on time or early, put a smile in your voice for every call, be detailed, get along with the team members and you will be an asset to this great team.

Schedule:

PRN - Nights

Shifts ranging from 10:00 PM -8:00 AM

Pay Range:

Hourly/Non-Exempt

$16.00 - $20.03; based on work experience

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.

We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients—and to one another—every day.

For more information or to contact our recruiting team, email us at hrjobs@womans.org.

Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

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