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Medical Billing Customer Service Jobs (NOW HIRING)

LHH US

Billing Customer Service Representative

Mesa, AZ · On-site

$21 - $22/hr

Billing Customer Service Representative LHH Recruiting seeking an experienced Billing Customer ... Chris Collins Benefit offerings available for our associates include medical, dental, vision, life ...

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Bannerhealth

Customer Services Trainer/QC

Sonora, CA · On-site

Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry. * Requires excellent verbal ...

Comprehensive Women's Health

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Medical Billing Assistant

Silver Spring, MD · On-site

$20 - $24/hr

Medical Billing Assistant Department: Billing / Revenue Cycle Management Reports To: Billing ... Excellent communication and customer service skills. * Ability to manage multiple tasks and meet ...

lri

Medical Billing Associate

Syracuse, NY · Hybrid

$21 - $23/hr

Medical Billing Associate (Hybrid) Pay: $21.00 - $23.00 per hour Location: Syracuse/Hybrid Join ... Providing excellent customer service to internal and external stakeholders What We're Looking For

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Medical Billing Customer Service information

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How much do medical billing customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for medical billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Medical Billing Customer Service vs Medical Coding?

AspectMedical Billing Customer ServiceMedical Coding
Required CredentialsHigh school diploma, certification in medical billing (optional)Certification in medical coding (e.g., CPC)
Work EnvironmentOffice-based, interacting with patients and insurance companiesOffice-based, analyzing medical records and assigning codes
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Common Search & ComparisonCustomer support, billing inquiriesMedical coding, health information management

Medical Billing Customer Service focuses on assisting patients and insurance companies with billing questions and payment issues, while Medical Coding involves translating medical records into standardized codes for billing and documentation. Both roles are essential in healthcare revenue cycle management but differ in responsibilities and skill sets.

Is it hard to get hired as a medical biller?

Getting hired as a medical biller can vary depending on experience, certifications, and the job market. Many employers seek candidates with knowledge of billing software, coding, and healthcare regulations, but entry-level positions are often available for those with basic training or certification. Strong attention to detail and communication skills can improve chances of employment in this field.

What is the highest paying medical billing job?

The highest paying medical billing-related roles are often senior positions such as Medical Billing Manager or Coding Director, which require extensive experience and certifications like CPC or CCS. These roles can offer salaries exceeding $70,000 annually, especially in large healthcare organizations or specialized medical fields.

What is the highest paid customer service job?

Among customer service roles, specialized positions such as technical support managers, customer success directors, or roles in high-demand industries like technology and finance tend to have the highest salaries. These roles often require advanced skills, certifications, and leadership responsibilities, with top earners making six-figure incomes in some cases.

Can I work from home doing medical billing?

Medical billing customer service roles can often be performed remotely, as they primarily involve managing billing information, using billing software, and communicating with healthcare providers and patients. Employers may require familiarity with electronic health records (EHR) systems and relevant certifications, and a reliable internet connection is essential for remote work.
What cities are hiring for Medical Billing Customer Service jobs? Cities with the most Medical Billing Customer Service job openings:
What states have the most Medical Billing Customer Service jobs? States with the most job openings for Medical Billing Customer Service jobs include:
Medical Billing Customer Service jobs near you
Infographic showing various Medical Billing Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Medical Billing Customer Service Representative

Medical Billing Customer Service Representative

Saint Peter's Healthcare System

Piscataway, NJ • On-site

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Saint Peter's University Hospital rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

123rd of 1,004 rated hospitals

Job description

Medical Billing Customer Service Representative
SPHS-Physician Revenue Cycle
The Medical Billing Customer Service Representative will:
  • Answer incoming calls. Provide answers regarding general inquiries on patient bills. Handle patient payments over phone, guide patients with electronic payments through the electronic medical record system. Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor. Document all calls in notes in electronic medical record system.
  • Retrieve and respond to voicemail and patient portal messages within 24 hours (or 72 hours from Friday to Monday). Alert direct supervisor of any messages requiring adherence to department escalation policy.
  • Assist in enrolling patients in monthly payment plans. Provides information regarding plan, payment schedules and guidance in navigating third party website for enrollment.
  • Review lists or reports of outstanding accounts added to self-pay work lists. Review lists or reports of 90-95% of outstanding accounts and follows up with guarantors or others as necessary to expedite payment.
  • Prepare small balance write-offs and collection agency reports; transfers credits to open accounts and/or prepares refunds for approval by Coordinator or Manager.

Requirements:
  • Bilingual (Spanish/English) preferred.
  • One (1) or more years experience as a Medical Insurance Biller or related responsibilities. Hospital billing strongly preferred.
  • Proficiency in Microsoft Office suite preferred.
  • Strong interpersonal skills necessary to lead or assist others and work effectively with all Resource Services, Patient Accounts and other facility staff as well as other internally and externally related groups/vendors.
  • Knowledge of Collection, A/R follow-up and billing. Knowledge of third-party payers, State and Federal Agencies (constantly changing) with regards to hospital billing and collection is helpful.
  • Understanding of HIPAA guidelines.

Salary Range: 17.75 - 24.73 USD
We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.
The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.
Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.
You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.

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