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Medical Billing Customer Service Jobs (NOW HIRING)

Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation ... medical condition, genetic information, military and veteran status, age, and pregnancy or any ...

JJ Billing Services Inc

Medical Billing

Miami, FL · On-site

$14 - $15/hr

We are seeking a dedicated and experienced Medical Billing & Collector to join our dynamic team at ... quality customer service. Bilingual fluency in English and Spanish is essential for effective ...

JJ Billing Services Inc

Medical Billing

Miami, FL · On-site

$14 - $15/hr

We are seeking a dedicated and experienced Medical Billing & Collector to join our dynamic team at ... quality customer service. Bilingual fluency in English and Spanish is essential for effective ...

MOMDOC LLC

Medical Billing

Chandler, AZ

$18 - $23/hr

... Strong customer service skills Professional demeanor Educational requirements: Medical Billing ... Coding Certificate- preferred not required Years of experience : Entry Level Key Responsibilities ...

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Medical Billing Customer Service information

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How much do medical billing customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for medical billing customer service in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Medical Billing Customer Service vs Medical Coding?

AspectMedical Billing Customer ServiceMedical Coding
Required CredentialsHigh school diploma, certification in medical billing (optional)Certification in medical coding (e.g., CPC)
Work EnvironmentOffice-based, interacting with patients and insurance companiesOffice-based, analyzing medical records and assigning codes
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Common Search & ComparisonCustomer support, billing inquiriesMedical coding, health information management

Medical Billing Customer Service focuses on assisting patients and insurance companies with billing questions and payment issues, while Medical Coding involves translating medical records into standardized codes for billing and documentation. Both roles are essential in healthcare revenue cycle management but differ in responsibilities and skill sets.

Is it hard to get hired as a medical biller?

Getting hired as a medical biller can vary depending on experience, certifications, and the job market. Many employers seek candidates with knowledge of billing software, coding, and healthcare regulations, but entry-level positions are often available for those with basic training or certification. Strong attention to detail and communication skills can improve chances of employment in this field.

What is the highest paying medical billing job?

The highest paying medical billing-related roles are often senior positions such as Medical Billing Manager or Coding Director, which require extensive experience and certifications like CPC or CCS. These roles can offer salaries exceeding $70,000 annually, especially in large healthcare organizations or specialized medical fields.

What is the highest paid customer service job?

Among customer service roles, specialized positions such as technical support managers, customer success directors, or roles in high-demand industries like technology and finance tend to have the highest salaries. These roles often require advanced skills, certifications, and leadership responsibilities, with top earners making six-figure incomes in some cases.

Can I work from home doing medical billing?

Medical billing customer service roles can often be performed remotely, as they primarily involve managing billing information, using billing software, and communicating with healthcare providers and patients. Employers may require familiarity with electronic health records (EHR) systems and relevant certifications, and a reliable internet connection is essential for remote work.
What cities are hiring for Medical Billing Customer Service jobs? Cities with the most Medical Billing Customer Service job openings:
What states have the most Medical Billing Customer Service jobs? States with the most job openings for Medical Billing Customer Service jobs include:
Medical Billing Customer Service jobs near you
Infographic showing various Medical Billing Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Medical Billing CSR

Medical Billing CSR

Addison Group

Boardman, OH • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Job Title: Medical Billing CSR

Location: Boardman, OH (Onsite)

Industry: Healthcare / Medical Services

Pay: $16 – $19 / Hour

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

About Our Client:

Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.

Job Description:

The billing customer service representative is the first point of contact for all incoming billing calls. Requires courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services. Also, responsible for the bad debt transfer processes. Responsible at all times for exercising good customer service, prudent judgment, and reason and striving for 100% patient satisfaction at all times.  

Key Responsibilities:

  • Receive all incoming billing calls with courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services.
  • Educate patients on our various financial assistance opportunities
  • Negotiate settlements with patients in accordance with policy
  • Update requests made by the patient into the system to ensure documentation trail exists
  • Assist patients with payment plans according to the policy
  • Maintain worklists with tasks, payment plans, and pre-bad debt
  •  HCAP Program Duties: Analyze those with limited income or struggling to pay their bills in order to settle a suitable monthly payment plan according to the hospital guidelines
  • Receive and analyze financial assistance forms (HCAP) to establish appropriate actions based on policy. Submit accounts that qualify for HCAP, maintaining a log of all HCAP approvals for the auditors, maintaining all supporting documentation per retention guidelines, and ensuring the Federal Poverty Guidelines are reviewed annually and updated on the application accordingly.
  • Delinquent Accounts Duties:  Locate and monitor overdue accounts.

Qualifications:

  1. 1 year experience working in a healthcare CSR position with a focus on patient collections and payment plans
  2. Any knowledge of the RCM process, particularly insurance, and working with patients about billing questions / collections
  3. Technical skills within EMR system and reporting tools such as Excel
  4. Experience with insurance plans and reading EOB

Additional Details:

  • Schedule: Monday–Friday, day shift
  • Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
  • Training hours align with standard schedule
  • Overtime available as needed
  • Position type: Full-time, permanent
  • Onsite role with free parking and nearby public transportation access

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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