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Medical Affairs Associate information

How does a medical affairs associate typically collaborate with cross-functional teams within a pharmaceutical company?

Medical Affairs Associates work closely with various departments, such as clinical development, regulatory affairs, marketing, and sales, to ensure accurate and compliant dissemination of scientific information. They often act as a bridge between internal teams and external stakeholders, like healthcare professionals and key opinion leaders. Effective communication and project management skills are essential, as the role involves coordinating medical education initiatives, responding to medical inquiries, and supporting product launches. This collaborative environment helps associates gain a broad understanding of the business and can open pathways to more senior roles in medical affairs or related fields.

What jobs fall under medical affairs?

Medical affairs encompasses roles such as Medical Science Liaison, Medical Advisor, Medical Director, Medical Communications Specialist, and Medical Information Officer. These positions involve scientific communication, clinical trial support, and ensuring compliance with regulatory standards, often requiring advanced degrees and industry experience.

What are the key skills and qualifications needed to thrive as a medical affairs associate, and why are they important?

To excel as a Medical Affairs Associate, you typically need a background in life sciences or pharmacy, strong analytical skills, and familiarity with medical terminology and regulatory guidelines. Experience with literature databases, CRM systems, and knowledge of compliance standards such as GxP are highly valuable. Excellent communication, collaboration, and critical thinking skills help in effectively liaising with healthcare professionals and internal stakeholders. These competencies are crucial for ensuring accurate scientific communication, supporting product strategy, and maintaining regulatory compliance in the pharmaceutical industry.

What does a medical affairs associate do?

A Medical Affairs Associate supports the medical and scientific aspects of a pharmaceutical or biotech company's products. They help ensure that communications with healthcare professionals are accurate and compliant with regulations, assist in developing educational materials, and may help organize scientific meetings or advisory boards. Their role often involves collaborating with internal teams like marketing, regulatory affairs, and clinical development, as well as providing scientific support to external stakeholders. This position requires a strong understanding of medical science and excellent communication skills.

What is the difference between Medical Affairs Associate vs Medical Science Liaison?

AspectMedical Affairs AssociateMedical Science Liaison
Required CredentialsBachelor's degree, often in life sciences; advanced degrees preferredAdvanced degree (PhD, PharmD, MD); strong scientific background
Work EnvironmentCorporate offices, medical communications, and cross-functional teamsField-based, visiting healthcare professionals
Employer & Industry UsagePharmaceutical companies, biotech firms, medical device companiesPharmaceutical and biotech companies, often in specialized therapeutic areas
Common Search & ComparisonYesYes

The Medical Affairs Associate typically supports medical communication and internal teams within pharmaceutical companies, focusing on data dissemination and compliance. In contrast, the Medical Science Liaison engages directly with healthcare professionals in the field to provide scientific information and gather insights. Both roles require strong scientific credentials and are integral to the medical affairs function, but they differ mainly in their work environment and daily responsibilities.

What are the most commonly searched types of Medical Affairs jobs in Indiana? The most popular types of Medical Affairs jobs in Indiana are:
What are popular job titles related to Medical Affairs Associate jobs in Indiana? For Medical Affairs Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Medical Affairs Associate jobs in Indiana look for? The top searched job categories for Medical Affairs Associate jobs in Indiana are:
Medical Affairs Associate jobs near you
Infographic showing various Medical Affairs Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Associate Director, Global Intake and Triage Leader

Eli Lilly and Company

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

11th of 86 rated pharmaceutical

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Purpose:
The Associate Director / Director, Global Intake and Triage Leader provides operational leadership for the end-to-end intake and triage processes for all Individual Case Safety Reports (ICSRs) across global Lilly and vendor operations. This role ensures timely, accurate, and compliant receipt, acknowledgment, and initial assessment of adverse event information from all sources globally. This role reports to the Sr. Director / Executive Director, Case Management Operations.
Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any role/position can change over time and can include additional responsibilities not specifically described in the job description. Collaborate with your supervisor regarding your actual job responsibilities and any related duties that might be required for the role/position.
Operational Leadership - Intake and Triage
  • Lead global operations for case intake from all sources including spontaneous reports, clinical trials, literature, digital/social media, regulatory authorities, business partners, and patients/consumers
  • Oversee global triage processes ensuring accurate case classification, prioritization, and routing based on regulatory timelines and medical urgency
  • Manage acknowledgment of receipt processes ensuring compliance with regulatory time frames (24-hour acknowledgment where required)
  • Lead invalid case assessment and follow-up activities to obtain minimum criteria for valid ICSRs
  • Oversee literature screening and case identification processes across all monitored publications
  • Ensure appropriate issue pathways for serious, unexpected, or urgent safety issues
  • Ensure regulatory compliance with FDA, EMA, ICH, and other health authority requirements for case receipt and initial processing
  • Maintain oversight of intake performance metrics including receipt acknowledgment timeliness, triage accuracy, and intake quality scores
  • Implement improvement initiatives to optimize intake efficiency and reduce processing time
  • Support internal and external regulatory inspections and audits through direct involvement, resource coordination, document preparation, and subject matter expertise.

Cross-Functional Collaboration
  • Partner with Medical Information, Affiliates, Medical Affairs, and Regulatory teams to ensure seamless case receipt workflows
  • Collaborate with Case Processing and Reporting leaders to ensure smooth handoffs and clear communication
  • Communicate with Technology teams to optimize case management system functionality for intake processes
  • Support Product Quality/Complaint Management integration for combination product adverse events
  • Collaborate with Case Management Commercial and Clinical Liaison to ensure seamless flow of information from various programs such as PSP, Market Research, etc.

People Management and Development
  • Supervise multiple Manager-level leaders and their teams across global operations sites with dynamic prioritization based on volume and complexity.
  • Translate departmental strategic plans into operational objectives and ensure team execution of adverse event collection standards across clinical trials and commercial programs.
  • Monitor team performance, provide regular feedback, conduct performance evaluations, and identify development opportunities for direct reports.
  • Foster a collaborative, inclusive team culture that promotes technical excellence, continuous learning, and cross-functional partnership.
  • Ensure team compliance with relevant SOPs, global and local regulations, and training requirements.

Understand and Support of the EU QPPV role
  • Understanding the roles and responsibilities of the EU Qualified Person.
  • Ensure support is provided to enable the Qualified Person to fulfill all the Qualified Person legal responsibilities.

Minimum Qualification Requirements:
  • Bachelor's degree in nursing, pharmacy, life sciences, or related health sciences field
  • 5 + years of experience in Pharmacovigilance, with at least 3 years focused on case intake/triage operations
  • 2+ years managing people or leading teams
  • Experience with safety databases (Argus, ARISg, Veeva or similar).
  • Onsite Indianapolis IN, (3 days onsite / 2 remote)

Other Information/Additional Preferences:
  • Experience managing vendor relationships and outsourced operations
  • Strong understanding of global pharmacovigilance regulations (FDA, EMA, ICH guidelines) and Good Pharmacovigilance Practices (GVP) and ICSR processing requirements
  • Knowledge of literature monitoring and digital/social media surveillance
  • Strong analytical skills with experience in metrics-driven operations
  • Excellent communication skills in English (verbal and written)
  • Ability to work effectively in a matrix, multicultural global environment
  • Ability to travel when required

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly

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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876

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