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Mcr Technologies Jobs in Raleigh, NC (NOW HIRING)

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Mcr Technologies information

What are MCR technologies?

MCR Technologies refers to systems and solutions related to Master Control Rooms (MCR) in the broadcasting and media industry. These technologies are used for monitoring, managing, and distributing audio and video signals for television and radio broadcasts. MCR Technologies typically include hardware and software for signal switching, routing, monitoring, recording, and automation. They play a critical role in ensuring seamless transmission, compliance with broadcast standards, and quick response to technical issues. Organizations rely on MCR Technologies to maintain high-quality broadcast operations and prevent downtime.

What is the difference between Mcr Technologies vs Network Technician?

AspectMcr TechnologiesNetwork Technician
Required CredentialsTypically requires a degree in IT or related field, certifications like CompTIA A+ or Network+Usually requires certifications such as CompTIA Network+ or Cisco CCNA
Work EnvironmentOffice settings, data centers, or client sitesOffice environments, client sites, or remote troubleshooting
Industry UsageIT services, technology companies, data managementTelecommunications, IT support, networking companies
Common Search/ComparisonYesYes

Both Mcr Technologies and Network Technicians work in IT-related environments, often requiring similar certifications and skills. While Mcr Technologies may focus on broader IT solutions, Network Technicians specialize in network setup, maintenance, and troubleshooting. Understanding these differences helps employers and job seekers find the right fit for their skills and career goals.

What are the key skills and qualifications needed to thrive as an MCR technologist, and why are they important?

To thrive as an MCR Technologist, you need strong technical knowledge of broadcast operations, signal flow, and troubleshooting, typically supported by a relevant degree or diploma in electronics, broadcasting, or a related field. Familiarity with automation systems, video servers, routing switchers, and industry-standard software like Evertz or Imagine Communications is often required. Attention to detail, effective communication, and the ability to work under pressure are vital soft skills for handling live broadcasts and unexpected technical issues. These competencies are crucial to ensure seamless transmission, broadcast quality, and rapid problem resolution in high-stakes media environments.

What are some typical challenges faced by professionals working with MCR technologies, and how can they be managed?

Professionals working with MCR technologies often encounter challenges such as managing high-pressure, time-sensitive broadcasts, troubleshooting technical issues in real-time, and maintaining strict adherence to broadcast schedules. The work environment is usually fast-paced and requires excellent attention to detail, quick decision-making, and effective communication with production and engineering teams. Staying up-to-date with the latest broadcast technology and regularly participating in training can help manage these challenges and ensure smooth operations.
What are popular job titles related to Mcr Technologies jobs in Raleigh, NC? For Mcr Technologies jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Mcr Technologies jobs in Raleigh, NC look for? The top searched job categories for Mcr Technologies jobs in Raleigh, NC are:
Mcr Technologies jobs near you

210880 Genesys Call Center Engineer

Procom Services

Durham, NC • On-site

Full-time

Re-posted 10 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.

Qualifications
  • Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 
  • In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 
  • Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 
  • Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 
  • Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 
  • Detailed understanding of enterprise system interactions and integrations
  • Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
  • Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 
  • Understanding of IP addressing schemes and VLAN designs. 
  • Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 
  • Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus
  • Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 
  • Proficiency in downloading software, firmware, updates and patches to communications products; 
  • Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya
  • Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

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