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Mazda Remote Jobs in California (NOW HIRING)

Mazda Remote information

What is a Mazda Remote?

A Mazda Remote, often referred to as a key fob, is a wireless device that allows you to lock, unlock, and sometimes start your Mazda vehicle remotely. It uses radio frequency signals to communicate with your car, enhancing convenience and security. Some Mazda remotes also include features like remote engine start, panic alarms, and trunk release. If your remote stops working, it may need a battery replacement or reprogramming. Always refer to your owner's manual for specific instructions related to your Mazda model.

What are the key skills and qualifications needed to thrive as a Mazda Remote Customer Support Specialist?

To thrive as a Mazda Remote Customer Support Specialist, you need strong customer service abilities, problem-solving skills, and familiarity with automotive products, often supported by a high school diploma or higher. Experience with CRM systems, call center software, and possibly Mazda-specific training or certifications is typically required. Excellent communication, patience, and the ability to multitask help professionals excel in managing customer inquiries and resolving issues efficiently. These skills are crucial to delivering high-quality support, ensuring customer satisfaction, and maintaining Mazda’s reputation for service excellence.

What are some common challenges faced by remote employees working for Mazda, and how can they be addressed?

Remote employees at Mazda often encounter challenges such as staying connected with their teams across different time zones and maintaining clear communication. To address these challenges, Mazda typically utilizes collaboration tools, regular virtual meetings, and clear project management systems. Employees are encouraged to proactively communicate and participate in team check-ins to stay aligned with company goals and expectations. Mazda also supports remote workers by providing resources for technical support and fostering a strong remote work culture.

What is the difference between Mazda Remote vs Mazda Service Advisor?

AspectMazda RemoteMazda Service Advisor
CredentialsTypically requires automotive knowledge, customer service skills, and possibly certification in automotive technologyRequires automotive service knowledge, customer service skills, and often certification or training in automotive repair
Work EnvironmentRemote, often from home or remote officeOn-site at Mazda dealership or service center
Employer & Industry UsageUsed by Mazda dealerships for remote customer support and service coordinationUsed directly within Mazda dealerships to assist customers with vehicle service needs
Common Search & Comparison IntentUnderstanding remote automotive roles at MazdaLearning about customer service roles in Mazda service centers

While Mazda Remote involves remote customer support and coordination, Mazda Service Advisors work directly at dealerships assisting customers in person. Both roles require automotive knowledge and customer service skills, but Mazda Remote offers the flexibility of working remotely, whereas Mazda Service Advisors are based on-site at dealerships.

What are the most commonly searched types of Mazda jobs in California? The most popular types of Mazda jobs in California are:
What cities in California are hiring for Mazda Remote jobs? Cities in California with the most Mazda Remote job openings:
Infographic showing various Mazda Remote job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Director, EBO Strategy, Data & Connectivity

Mazda Motor Corporation

Irvine, CA • On-site, Remote

Full-time

Re-posted 7 days ago


Job description

Job Description
The Director of Emerging Business Data and Connectivity is responsible for driving business growth and optimizing customer experience (CX) through data, connectivity, and strategic innovation. This role shapes the company data-driven strategy for commercialization, oversees connected car technologies, and develops partnerships that enhance both business performance and customer value. With a deep understanding of the automotive ecosystem, telematics, data applications, and connected vehicle services, the Director will lead the creation of data-enabled products and connectivity solutions that advance profitability, innovation, and product excellence.
As a transformative leader, this position will combine knowledge acquisition, innovation, product development, and business strategy. This position also evaluates and identifies capabilities and resources to enable new areas of business growth and customer value, while reinforcing brand's purpose, promise, and values. The Director plays a pivotal role in defining profit strategies, establishing revenue models, identifying new business investments, guiding data use, aligning product and CX roadmaps, and translating strategic priorities into business practice.
Major Responsibilities
  • (25%) Strategic Leadership & Vision
    • Define and lead the long-term business strategy for automotive data and connectivity across all platforms.
    • Identify and develop new business models and revenue streams, leveraging vehicle data, data services, and connectivity solutions.
    • Monitor and respond to evolving regulatory, privacy, and industry trends related to vehicle data and telematics.
    • Work closely with MNAO Information Security team to establish and implement best practices for data governance, privacy compliance (e.g., GDPR, CCPA), and quality assurance.
    • Partner with cross-functional teams including Data Intelligence, IT, Product Planning, R&D, and Aftersales to transform data into actionable insights, products, and tools that drive business value.

  • (25%) Connected Vehicle Program Ownership
    • Oversee the design, development, and deployment of connected vehicle services (e.g., over-the-air updates, remote diagnostics, software-defined features, and infotainment).
    • Collaborate with Product Planning, Engineering, IT, and other internal departments for product development and execution with data connectivity strategies.
    • Drive the integration of software and connectivity capabilities into vehicle platforms to enhance performance, personalization, and customer experience.
    • Lead partnerships with external technology providers, telecom operators, and/or data platforms to expand connected vehicle ecosytems and value propositions.
    • Define KPIs and success metrics to measure adoption, performance, and profitability of connected services.
    • Ensure cybersecurity, safety, and data privacy standards are embedded across connected vehicle systems and platforms.

  • (20%) Partnership & Ecosystem Development
    • Develop strategic partnerships with internal stakeholders, 3rd party providers, and broader ecosystem partners to advance data and connectivity initiatives.
    • Lead commercial negotiations and oversee contractual agreements related to data licensing, sharing, and technology integration to ensure mutual value and compliance.
    • Identify and cultivate new external alliances to accelerate innovation and expand connected vehicle capabilities.
    • Define partnership frameworks and governance models to ensure alignment with strategic, legal, and data privacy requirements.

  • (20%) Cross-Functional Collaboration
    • Collaborate with Engineering, Legal, Security, and Marketing teams to ensure connectivity initiatives align with organizational goals and compliance requirements.
    • Influence product and technology roadmaps by aligning technical capabilities with market dynamics and customer needs.

  • (10%) Team Leadership
    • Build and lead a cross-functional team of product managers and foster a culture of innovation, inspiration, agility, and continuous improvement.
    • Set department priorities, allocate resources, and hold staff accountable for results.
    • Drive staff development, performance management, and adherence to company policies.
    • Manage department budget, reporting, and performance metrics.
    • Promote the Mazda Pride Point culture with a focus on collaboration, continuous improvement, quality, and accountability.

  • Perform other duties as assigned
  • Comply with all policies and standards
  • The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job

Work Experience
  • 10+ years of relevant experience, to include the following required
  • 5+ years managing a team with demonstrated track record of successfully mentoring, leading and retaining a highly productive team with a focus on best practices required
  • 7+ years experience with an automotive OEM in a corporate, region or field role with complete understanding of an OEM/dealership relationship preferred

Education
  • Bachelor Degree in Business Administration/Management
  • An equivalent mix of education, training, and/or work experience may be considered in place of a degree

Knowledge, Skills, Abilities
  • Demonstrated ability to build strong relationships, influence and partner effectively with cross-functional teams. (Awareness-Developing)
  • Proven ability to utilize appropriate internal styles and methods in guiding individuals/department (subordinates, peers, superiors) or groups toward task accomplishment. Must consistently adhere to MNAO policies and procedures and be a positive example for others by demonstrating the leadership competencies and Pride Point behaviors. (Advanced-Authority)
  • Strong analytical and financial skills with the ability to develop and evaluate revenue models and make decisions under ambiguity. (Advanced-Authority)
  • Strong interpersonal skills; must be able to establish and maintain effective working relationships with all levels of management, employees, customers, and outside vendors; Must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues, Strong presentation skills. (Advanced-Authority)
  • Ability to select, train, develop, supervise, motivate, and evaluate staff (Advanced-Authority)
  • Strong organizational skills and the ability to prioritize tasks are essential. Must be able to establish a course of action for self and others/department to accomplish specific goals; must plan and prioritize proper assignments of personnel and/or appropriate allocation of resources. (Advanced-Authority)
  • Establish and maintain effective relationships with internal and external stakeholders including staff and senior management (Advanced-Authority)
  • Proficiency with computer applications, including Microsoft Excel, Word, Project, PowerPoint, Teams and Outlook, as well as the ability to learn and effectively utilize other software applications used within the Company. (Intermediate-Advanced)

Physical Demands
  • Stationary Position/Seated: Constantly
  • Communicate/Talking: Constantly
  • Communicate/Hearing: Constantly
  • Repetitive Motions: Frequently
  • Coordination: Frequently
  • Seeing/Observing: Constantly

#LI-Remote
We support Remote work in the following states:
Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
Pay Range
$164,200.00 - $250,450.00
Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Learn more about MNAO's comprehensive benefits package here