Maximus Call Center Jobs (NOW HIRING)

General information
Job Posting Title
Sr. Program Director, Contact Center Operations (Medicaid) Onsite in Topeka, KS Relocation Available
Date
Tuesday, June 16, 2026
City
Topeka
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently hiring an onsite Senior Program Director to lead a Medicaid Eligibility contact center in Kansas.
This role provides full ownership of program performance, financial results (P&L), compliance, and overall service delivery for a complex, mission-critical public sector program.
The ideal candidate is a senior level contact center leader with a strong Human Services background and a proven track record of building and leading large scale Medicaid eligibility call center operations. They should understand end to end eligibility workflows, drive operational performance, and be confident leading teams in a highly visible, client facing environment.
This is an onsite position in Topeka, KS, with relocation assistance available.
This position is contingent upon contract award.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- Competitive Compensation - Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Job Description
Essential Duties and Responsibilities:
- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
- Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
- Ensure established goals and objectives support the overall project strategies.
- Oversee all project administrative operations including budget, financial controls, and human resources.
- Plan, develop, and schedule priorities for achieving operational and performance goals.
- Review management, productivity, and financial reports and studies to ensure program objectives are met.
- Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
- Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
- Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
- Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
- Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
- Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.
Minimum Requirements
- Bachelor's degree in related field required.
- 12-15 years of professional experience in a related field required.
- Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.
- Experience leading multiagency call centers or contact center-as-a-service (CCaaS).
- Client relationship management from implementation through maintenance.
- Experience with large-scale telephony.
- Experience managing Medicaid programs.
- Experience implementing innovative technical solutions to solve client needs.
- CRM software experience.
- Must live in or near Topeka, KS
- Must be willing and able to work onsite
Preferred Requirements
- Previous consulting experience.
- Experience leading a contact center startup from initial design through launch and stabilization.
- Certified Project Management Professional (PMP)
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
180,000.00
Maximum Salary
$
190,000.00