Description
Position at Matson Logistics, Inc
About Us
Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!
About the Role
We are looking for a hands-on
AI Specialist to build and support AI solutions on the business side of Matson Logistics (ML). This position is ML's dedicated spoke-level AI/data resource in the enterprise hub-and-spoke model. It partners closely with Matson's IT and AI Acceleration teams (Hub), while owning execution and adoption across ML's four lines of business (LOBs).
Because the work touches every line of business, this position reports to ML's Manager, Strategic Planning and Operational Excellence rather than to a single line of business (LOB). Where there is a clear business owner for a solution, the person in this role builds it alongside them, sitting together to build and deploy it so that owner comes away understanding how it runs. Other times there is no one to build with, and they build and deploy the solution directly. Either way, they stay involved after launch, stepping in to fix workflows and agents when they break. This role operates with clear boundaries between business-led solution development and enterprise platform ownership. It is responsible for business-side solution design, build, and adoption, while IT retains ownership of platform integrity, security, architecture, and enterprise integrations. When a problem is outside what they can fix, such as a platform, environment, security, or integration issue, it goes to IT.
The role will change as we go. As the build backlog matures, the role's mix shifts toward optimization, scaling proven solutions across LOBs, turning large unstructured data into actionable business insights, and Power BI or other business intelligence reporting. Because the AI space moves quickly, we need someone who is comfortable working without a fixed playbook and can adjust as priorities and tools change.
Top 3 Accountabilities
- Build and deploy business-side AI solutions across the Matson Logistics lines of business using Microsoft tools (Copilot Studio, Power Automate, Power Apps), starting with quick wins and moving toward the more involved builds over time.
- Keep deployed solutions running by monitoring performance, fixing workflows and agents within the business layer, and escalating platform, security, data, or integration issues to IT through established escalation paths.
- Grow adoption and give the governance board a weekly update on where things stand, what is broken, what is being fixed, and the business value being delivered.
What you'll do:
- Work with teams across the lines of business to learn their workflows, surface AI opportunities, and gather requirements for new use cases.
- Build and deploy AI solutions with Microsoft tools such as Copilot Studio, Power Automate, and Power Apps, covering needs that sit outside IT's enterprise roadmap.
- Coach and coordinate with ML's network of nominated Copilot Studio power users across LOBs, multiplying delivery capacity beyond this single role.
- Operate within defined enterprise standards for platform use, security, and governance, while independently managing business-side delivery within those guardrails.
- Support deployed solutions beyond the light day-to-day upkeep the business owner handles, diagnosing and fixing broken workflows and agents when they need more than the requester can manage.
- Handle business data responsibly and follow security, privacy, and compliance standards with IT, especially for solutions that touch Finance and HR data.
- Set and sequence priorities with the Strategic Planning and Operational Excellence Manager, contributing input and starting with high-value quick wins before taking on larger builds.
- Track adoption, usage, and results, and keep dashboards and performance metrics current.
- Report weekly to the governance board and prepare updates and recommendations for leadership and business partners.
- Act as the connection point between the business teams and the technology teams.
Key Interfaces
- Brokerage, MLSC, MLW, and Span Alaska lines of business
- IT / Innovation
- Finance
- Governance board (a cross-functional board that oversees AI initiatives and priorities and keeps the effort on track)
- Business users who request and use the solutions day to day
You have these skills:
- Practical, disciplined approach to AI adoption.
- Builds solutions with people, not just for them.
- Takes ownership of solutions after launch, not only at delivery.
- Collaborates well across business and IT teams.
- Comfortable navigating and structuring unstructured data to enable practical AI use cases.
- Focused on results rather than experimentation for its own sake.
- Strong communication and facilitation.
- Curious about systems, data workflows, automation, and analytics.
- Builds trust and aligns stakeholders without relying on direct authority.
And these qualifications:
- 5 years of experience in business operations, strategy, consulting, project coordination, technology, product support, business analysis, or a related field.
- Bachelor's degree, preferably in Computer Science, Engineering, Business, or a related field, or equivalent experience.
- Hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, Power Automate, or similar low-code AI platforms.
- Good understanding of business processes and operational workflows, and a track record of spotting opportunities for AI, automation, and process improvement.
- Able to build prototypes, proofs of concept, and working solutions, and to work with APIs, integrations, and enterprise systems.
- Familiarity with generative AI tools such as ChatGPT, Copilot, Claude, or Gemini, and how they apply to business operations and productivity.
- Familiarity with agentic AI concepts and multi-agent orchestration, including designing, deploying, and coordinating autonomous agents to handle business workflows end to end.
- Familiarity with the Microsoft data and AI ecosystem, including how data platforms and services support grounding, integration, and reuse across Copilot Studio and the Power Platform.
- Experience working with unstructured data such as emails, documents, PDFs, chat transcripts, and other text-based sources, including extracting, organizing, and preparing that data for AI-driven workflows.
- Working knowledge of how AI models (including generative AI) interact with unstructured data, including basic concepts such as prompt design, grounding, data quality, and limitations.
- Comfortable working without a fixed playbook, with the judgment to prioritize and adapt as the role and the technology change.
- Works well with IT, Architecture, Security, and business stakeholders, with strong communication skills.
- Organized and able to manage several initiatives at once in a fast-paced environment.
You're also great at:
- Builds credibility quickly and keeps stakeholders aligned.
- Turns priorities into clear actions, owners, and follow-through.
- Communicates plainly and raises issues early when a decision is needed.
- Pairs data with what is actually happening on the ground to drive lasting change.
Extra credit if you have:
- Experience with Microsoft 365 Copilot, Copilot Studio, Power Platform, Power Automate, and Power Apps.
- Experience with Power BI or similar tools for reporting, dashboards, and metrics.
- Experience working hands-on with business users to build solutions together rather than handing them off.
- Transportation, logistics, brokerage, warehousing, or supply chain experience.
- Background in process improvement, change management, and user adoption.
- Experience on cross-functional projects and supporting technology rollouts.
At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
The annual salary range is posted for this position. The salary offered will depend upon qualifications and other operational considerations.
Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching and profit sharing, along with 9 paid holidays, 5 sick days and a tiered PTO plan. More information on our benefits can be found here.
#ML
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.
