Materials Program Manager Jobs in Georgia (NOW HIRING)

Job Description
The Program Manager - Power and Electrical Services is dedicated to one large, national strategic account. This is a great opportunity for a successful operations business professional with National-Level experience. This position will be a customer-facing manager responsible for strategically and tactically developing, aligning, and implementing operations programs to deliver an exceptional customer experience in ABM's service category. While providing both hands on and strategic direction and leadership with all team members. The role reports to the National Director of Operations. Our company is driven to develop successful business relationships by making a difference, every person, every day.
Responsibilities
• Directing ABM operations and performance management for multiple national contracts for power and electrical services.
• Building and communicating the operating standards and metrics (including reporting, training and scheduling) for the contract at all client locations.
• Collaborating with ABM field operations to:
o enable consistent ABM program performance across all contracted sites,
o enable consistent communication to ABM field operations across all contracted sites, and
o enable National and Regional Account Managers to address ABM performance issues in all client site types in their assigned territory
• Coordinating all billing, reporting and accounting requirements relative to the assigned contracts, and in conjunction with ABM's standards.
• Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.
• Acting as the primary point of escalation for client operations regarding ABM performance in client sites
• Supporting change and transition activities, and monitoring rollout schedules, targets and plans.
• Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.
• Presenting information to the customer during key meetings and reviews.
• Acting as an operations and account management consultant to ABM colleagues around the country working with this key account. Enabling local teams to prepare and successfully implement our services.
• Overseeing and monitoring safety and security protocols for our processes and ultimately for our employees. Ensuring proper training is conducted on the training schedule provided by our Health, Safety and Security department.
• Driving the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.
• Ensuring that all processes and procedures are consistent across all sites, and maintaining the documented process and training materials. Auditing assigned locations regularly to ensure standard operating procedures are being adhered to.
• Driving Visual Controls, and Standard Work best practices in Service Operations.
• Working directly with and challenge other management and employees within the organization to identify problems. Assist colleagues in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth, retention and Client satisfaction.
• Coordinating and cooperating with other members of the operations team at national and branch levels to ensure accurate and timely reporting that exceeds the customer's expectations
• Coordinating and maintain both existing and new relationships
• Ensuring all tracking tools are kept accurate and up to date
• Actively driving and participating in team communications to ensure the team is well versed on progress of the programs and required resources to complete
• Conduct and control as needed customer meetings to apprise progress to date
• Interfacing with team members to ensure a smooth launch and service plan
• Partnering, consulting and communicating with Key Customer Management.
• Partnering, consulting and communication with Key internal stakeholders.
• Ensuring that all standardization programs have been set and are being utilized effectively.
• Following up and ensuring problems and/or issues are resolved
• Participating in and contributing to site performance reviews and recommending employee training and skill development activities.
• Communicating company and portfolio issues and goals. Facilitate regular portfolio review and planning calls.
• Other duties or projects as assigned.
Qualifications
• Four-year college degree or 7+ years of experience industry experience
• Ability to accomplish goals through others
• Ability to improve processes
• Ability to lead and influence people
• Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment
• Analytical and problem-solving skills
• Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers
• Effective conflict resolution and negotiation skills
• Effective time management and organizational skills
• Must have strong written, oral communication, and presentation skills
• Handle multiple projects simultaneously within established time constraints
• Proven stable track record overseeing large portfolio on a regional or national scale
• Must have strong written, oral communication, and presentation skills
• Working understanding of operating budgets and financial statements
• Experience with having to multi-task and manage multiple projects at multiple stages and execution process
• Ability to meet firm deadlines and quarterback the team so they do the same
• Superior Excel, PowerPoint, and Word skills
About Us
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com