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Masters In Library Information Science Jobs in Spokane, WA

NEFCO

IT Support Analyst

Spokane, WA · On-site

$33 - $38/hr

Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience. * Technical Skills:

NEFCO

IT Support Analyst

Spokane, WA · On-site

$33 - $38/hr

Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience. * Technical Skills:

Datavant

Health Information Specialist I

Spokane, WA

$17.13 - $20.92/hr

... sciences companies. From fulfilling a single patient's request for their medical records to ... Position Highlights - Onsite position in Spokane WA - Full-time, Mo-Fri 8:00-4:30 - Front desk ...

Datavant

Health Information Specialist I

Spokane, WA · On-site

$17.13 - $20.92/hr

... sciences companies. From fulfilling a single patient's request for their medical records to ... Position Highlights - Onsite position in Spokane WA - Full-time, Mo-Fri 8:00-4:30 - Front desk ...

Gravity Jack

Senior iOS Developer

Spokane, WA · On-site

$60.75 - $78.50/hr

Working with 3D assets and 3D scenes Qualifications * BS degree in Computer Science, Engineering ... Experience with third-party libraries and APIs * Working knowledge of the general mobile landscape ...

NEFCO

IT Support Analyst

Spokane, WA · On-site

Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience. • Technical Skills:

Gravity Jack

Senior iOS Developer

Spokane, WA · Remote

$60.75 - $78.50/hr

Working with 3D assets and 3D scenes Qualifications * BS degree in Computer Science, Engineering ... Experience with third-party libraries and APIs * Working knowledge of the general mobile landscape ...

The US Oncology Network

ARNP

Spokane, WA · On-site

... information being studied in clinical trials. * Performs all other duties/responsibilities as necessary or assigned. Qualifications MINIMUM QUALIFICATIONS: * Nurse Practitioner Masters of Science in ...

The US Oncology Network

ARNP or PA

Spokane, WA

Salary DOE - $125,000 - $182,000 Benefit information Qualifications: Minimum Qualifications Nurse Practitioner: * a minimum of a Master's of Science in Nursing (MSN) from an accredited program for ...

Danaher

Product Manager Internships

Spokane, WA · On-site

... life sciences solutions from ideation to market. This role would offer hands-on experience in ... Students currently pursuing an MBA or related graduate degree * Strong analytical and problem ...

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IT Support Analyst

IT Support Analyst

NEFCO

Spokane, WA • On-site

$33 - $38/hr

Full-time

Posted 18 hours ago

Job description

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.
Key Responsibilities
1. Advanced Technical Support & Escalation
  • Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
  • Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
  • Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
  • Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
  • Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
  • Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management
  • Act as the first point of contact for all incoming IT support requests.
  • Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
  • Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
  • Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management
  • Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
  • Configure and deploy company-approved mobile devices to colleagues.
  • Assist with the tracking and management of IT hardware and software inventory.
  • Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation
  • Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
  • Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
  • Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties
  • Participate in a rotating on-call schedule to provide after-hours support.
  • Adhere to all IT policies and procedures.
  • Perform other related duties as assigned.

Requirements
Preferred Qualifications
  • Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
  • Education: Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
  • Technical Skills:
    • Proficiency with Windows Operating Systems.
    • Experience with VoIP systems and current mobile devices (iPhone & Android).
    • Experience with ticketing systems is required.
    • Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
    • Experience with Active Directory and Group Policy Management.
    • Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
    • Experience with Freshservice or other ITSMs.
  • Professional Skills:
    • Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
    • Proven ability to work effectively both independently and as part of a team.
  • Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements
  • Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
  • Must be able to handle multiple inquiries and requests in a fast-paced environment.
  • The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Salary Description
$33-38hr

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