Nashville, TN · On-site
$15.50 - $19.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Nashville, TN · On-site
$15.50 - $19.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lake Buena Vista, FL · On-site
$15 - $18.75/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lake Buena Vista, FL · On-site
$15 - $18.75/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
West Chester, OH · On-site
$16/hr
Front Desk Agent Cincinnati Marriott North Location: West Chester, OH, 45069 Cincinnati Marriott ... Reservation Management * Communication * Problem Solving Employment Type Full-time Benefits
West Chester, OH · On-site
$16/hr
Front Desk Agent Cincinnati Marriott North Location: West Chester, OH, 45069 Cincinnati Marriott ... Reservation Management * Communication * Problem Solving Employment Type Full-time Benefits
Tampa, FL · On-site
$15 - $19/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Tampa, FL · On-site
$15 - $19/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Marco Island, FL · On-site
$20.70/hr
... special room reservation types (e.g., complimentary rooms, employee discounts, travel agent ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Marco Island, FL · On-site
$20.70/hr
... special room reservation types (e.g., complimentary rooms, employee discounts, travel agent ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lahaina, HI · On-site
$16.75 - $20.75/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lahaina, HI · On-site
$16.75 - $20.75/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Orlando, FL · On-site
$19/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Orlando, FL · On-site
$19/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lake Buena Vista, FL · On-site
$19/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lake Buena Vista, FL · On-site
$19/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Nashville, TN · On-site
$19.50/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Nashville, TN · On-site
$19.50/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Marco Island, FL · On-site
$20.70/hr
... special room reservation types (e.g., complimentary rooms, employee discounts, travel agent ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Marco Island, FL · On-site
$20.70/hr
... special room reservation types (e.g., complimentary rooms, employee discounts, travel agent ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
... Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the ... Reservation Management * Communication * Problem Solving Employment Type Full-time Benefits
... Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the ... Reservation Management * Communication * Problem Solving Employment Type Full-time Benefits
Lahaina, HI · On-site
$32.89/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lahaina, HI · On-site
$32.89/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lahaina, HI · On-site
$32.89/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Lahaina, HI · On-site
$32.89/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Portland, OR · On-site
$17 - $21.25/hr
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Nashville, TN · On-site
$19.50/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Nashville, TN · On-site
$19.50/hr
Identify guest reservation needs and determine appropriate room type. Verify availability of room ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...
Albuquerque, NM · On-site
$15/hr
... Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...
Quick apply
Albuquerque, NM · On-site
$15/hr
... Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...
Albuquerque, NM · On-site
$15/hr
... Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...
Quick apply
Albuquerque, NM · On-site
$15/hr
... Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...
Matteson, IL · On-site
$17.50/hr
The Front Desk Agent serves as one of the most important points of contact for the hotel and is ... Reservation accuracy. Guest recovery and problem resolution. Marriott Bonvoy recognition and ...
Matteson, IL · On-site
$17.50/hr
The Front Desk Agent serves as one of the most important points of contact for the hotel and is ... Reservation accuracy. Guest recovery and problem resolution. Marriott Bonvoy recognition and ...
$11.06 - $12.11
1% of jobs
$12.11 - $13.16
3% of jobs
$13.16 - $14.20
6% of jobs
$14.20 - $15.25
12% of jobs
$15.46 is the 25th percentile. Wages below this are outliers.
$15.25 - $16.30
14% of jobs
The median wage is $17.15 / hr.
$16.30 - $17.35
17% of jobs
$17.35 - $18.40
15% of jobs
$19.08 is the 75th percentile. Wages above this are outliers.
$18.40 - $19.45
11% of jobs
$19.45 - $20.50
11% of jobs
$20.50 - $21.55
7% of jobs
$21.55 - $22.60
3% of jobs
$11
$17
$22
| Aspect | Marriott Reservation Agent | Hotel Front Desk Agent |
|---|---|---|
| Primary Role | Handling reservations, managing bookings, and customer inquiries before guest arrival | Checking in/out guests, providing services during stay, and addressing guest needs on-site |
| Required Skills | Customer service, reservation systems, communication | Customer service, POS systems, problem-solving |
| Work Environment | Call centers, reservation offices, or hotel reservations departments | Front desk, lobby, hotel reception areas |
| Common Certifications | None mandatory, but hospitality or customer service experience preferred | Customer service experience, hospitality training often preferred |
While both roles focus on guest service, Marriott Reservation Agents primarily handle bookings and inquiries before arrival, whereas Hotel Front Desk Agents manage guest check-ins, check-outs, and on-site needs. Both positions require strong customer service skills and familiarity with hotel systems, but their daily tasks and work environments differ significantly.
For Marriott Reservation Agent jobs, the most frequently searched job titles are:
Nashville, TN • On-site
$15.50 - $19.25/hr
Full-time
Re-posted 23 days ago
6.4
Based on 1,191 frontline employees who took The Breakroom Quiz
56th of 109 rated hotels
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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Traveler accommodation and hospitality services
10,000+ Employees
Bethesda, MD, US
