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Marriott Operations Jobs in Lockport, IL (NOW HIRING)

QUEENSIDE HOSPITALITY LLC

Banquet Captain

Matteson, IL · On-site

$18 - $25/hr

... brand Marriott property in Matteson, Illinois. The Banquet Captain will oversee events from setup ... Manage banquet bar operations, liquor controls, and inventory. * Ensure responsible alcohol service ...

Chicago Marriott Naperville

Dishwasher

Darien, IL · On-site

... Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America's coolest suburbs ... operation of the kitchen. ESSENTIAL DUTIES AND RESPONSIBILITIES * Wash, rinse, sanitize, and ...

Marriott

Facility Engineer

Naperville, IL

... operations skills and strong general mechanical ability. Display proficiency in at least three of ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

QUEENSIDE HOSPITALITY LLC

Executive Chef

Matteson, IL · On-site

$60K - $80K/yr

... operations at our dual-brand Marriott property in Matteson, Illinois. The Executive Chef will oversee multiple Food & Beverage concepts, including the Applebee's kitchen, Delta Hotels café, in-room ...

Crescent Hotels

Bell Person-Driver (Full or

Oak Brook, IL · On-site

$12 - $16.50/hr

Explain all hotel facilities, their location in the hotel, hours of operation, and answer all ... Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or ...

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All JobsMarriott Operations JobsMarriott Operations Jobs in Lockport, IL

Marriott Operations information

See Lockport, IL salary details

$11

$21

$31

How much do marriott operations jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for marriott operations in Lockport, IL is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.33 per hour, depending on experience, location, and employer.

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in Lockport, IL?

For Marriott Operations jobs in Lockport, IL, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in Lockport, IL look for?

The top searched job categories for Marriott Operations jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Marriott Operations jobs?

Cities near Lockport, IL with the most Marriott Operations job openings:

Marriott Operations jobs near you

Evening Guest Service Representative

Chicago Marriott Naperville

Darien, IL • On-site

$17/hr

Full-time

Retirement, PTO

Re-posted 19 days ago

Job description


JOB DESCRIPTION – GUEST SERVICE AGENT

EVENING PM SHIFTS


OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.


BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K and paid time off
  • Professional development
  • Hotel discounts at locations worldwide

JOB DESCRIPTION

The Guest Service Agent is the first point of contact for all hotel guests. Responsible for responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquires regarding reservations, hotel information, directions, local attractions, and guest concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guest satisfaction in the rooms requested.
  • Answers all incoming internal and external phone calls for the entire hotel property.
  • Takes all room service orders promptly and efficiently for in house guests.
  • Handles all incoming computer chats for in house and upcoming guests.
  • Answers inquires and accepts reservations, by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains excellent customer relations by answering questions and taking care of guest concerns in a timely and knowledgeable manner, in person and on the phone.
  • Operates the internal radio system in order to communicate issues with urgency and efficiency.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs the shift check list to insure accuracy of all aspects of the shift.
  • Understands standard front desk check in and check out procedures.
  • Have a true understanding of all hotel operations including hours, pricing, Marriott Bonvoy, and local information in order to speak to our guests with the utmost knowledge.


REQUIREMENTS

  • High school diploma or GED required.
  • One year hotel front desk experience OR two years customer service experience preferred.
  • Must be able to verbally communicate clearly with guests and fellow employees.
  • Must be able to calculate amounts and apply basic addition, subtraction, multiplication, and division.
  • Must be able to analyze routine data to make appropriate judgements regarding the process of guests checking in and out of the hotel.
  • Must be able to stand for extended periods of time.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.