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Marriott Operations Jobs in Burr Ridge, IL (NOW HIRING)

Marriott

Guest Service Representative

Chicago, IL

$26.19 - $26.94/hr

... Operations Location Chicago Marriott Downtown Magnificent Mile, 540 N Michigan Ave, Chicago, Illinois, United States, 60611 VIEW ON MAP ( Schedule Full Time Located Remotely? N Position Type Non ...

Marriott

Assistant Banquet Manager

Chicago, IL · On-site

CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Assists in ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Bar Manager

Chicago, IL · On-site

JOB SUMMARY Responsible for bar/lounge daily shift operations and supervision of staff. Position ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Bar Manager

Chicago, IL · On-site

JOB SUMMARY Responsible for bar/lounge daily shift operations and supervision of staff. Position ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Chicago, IL

$14 - $17/hr

... and hours of operation, and local areas of interest. Follow up on any outstanding requests or ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Assistant Banquet Manager

Chicago, IL · On-site

CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Assists in ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Senior Banquets Manager

Chicago, IL

Understands the impact of Banquet operations on the overall success of an event and manages ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Bell & Door Attendant

Chicago, IL · On-site

$13.75 - $18.25/hr

Inform guests of property amenities, services, and hours of operation, and local areas of interest ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Bell & Door Attendant

Chicago, IL · On-site

$13.75 - $18.25/hr

Inform guests of property amenities, services, and hours of operation, and local areas of interest ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Loss Prevention Officer

Chicago, IL · On-site

... operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Rooms Operations Manager

Chicago, IL · On-site

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Senior Banquets Manager

Chicago, IL · On-site

$81K - $109K/yr

CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

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Marriott Operations information

See Burr Ridge, IL salary details

$11

$21

$31

How much do marriott operations jobs pay per hour?

As of May 31, 2026, the average hourly pay for marriott operations in Burr Ridge, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What job categories do people searching Marriott Operations jobs in Burr Ridge, IL look for? The top searched job categories for Marriott Operations jobs in Burr Ridge, IL are:
What cities near Burr Ridge, IL are hiring for Marriott Operations jobs? Cities near Burr Ridge, IL with the most Marriott Operations job openings:
Marriott Operations jobs near you
Assistant Rooms Operations Manager - Housekeeping

Assistant Rooms Operations Manager - Housekeeping

Marriott

Chicago, IL • On-site

Full-time

Posted 3 days ago

Fairfield By Marriott rating

5.7

Company rating: 5.7 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Communicates performance expectations employees in accordance with job descriptions for each position.

Handles employee questions and concerns.

Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Assists in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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