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Marriott Operations Jobs in Virginia (NOW HIRING)

Marriott

Operations Manager

Alexandria, VA · On-site

JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Operations Manager

Alexandria, VA · On-site

$66K - $101K/yr

JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Operations Manager

Arlington, VA

JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Room Operations

Mclean, VA · On-site

The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Operations Manager

Arlington, VA · On-site

$74K - $101K/yr

JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Operations Supervisor

Dulles, VA · On-site

None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique ...

Marriott

Guest Experience Expert

Arlington, VA

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Night Auditor

Arlington, VA · On-site

$17.25 - $22.75/hr

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Restaurant Food Runner (AM)

Chantilly, VA · On-site

... food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Front Desk Agent

Vienna, VA

$14.25 - $18/hr

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Director of Event Planning

Chantilly, VA · On-site

Ensures a seamless turnover from sales to operations and back to sales while consistently ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Event Planning

Chantilly, VA · On-site

Ensures a seamless turnover from sales to operations and back to sales while consistently ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Operations Supervisor

Dulles, VA · On-site

$19.95/hr

None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Virginia? For Marriott Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Virginia look for? The top searched job categories for Marriott Operations jobs in Virginia are:
What cities in Virginia are hiring for Marriott Operations jobs? Cities in Virginia with the most Marriott Operations job openings:
Marriott Operations jobs near you
Operations Manager

Operations Manager

Marriott

Alexandria, VA • On-site

Full-time

Posted 21 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Ensures that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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