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Marriott Operations Jobs in Georgia (NOW HIRING)

Marriott International

Front Office Manager

Atlanta, GA · On-site

$50K - $60K/yr

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Office Manager directs all front-of-house operations to ensure a ...

Marriott International

General Manager

Fayetteville, GA · On-site

$175K/yr

The General Manager serves as the strategic and operational leader of Trilith Guesthouse, a Marriott Tribute Portfolio Hotel, responsible for delivering exceptional guest experiences, employee ...

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Ascent Hospitality

Revenue Manager/Marriott

Buford, GA · On-site

This opportunity is for a Revenue Manager overseeing the portfolio of Marriott properties, based at ... Experience in hotel operations, hotel management, or hotel sales helps in understanding the full ...

Marriott

Safety and Security Officer

Atlanta, GA

... operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott International

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott International

Guest Service Support Expert

Atlanta, GA · On-site

$14.25 - $17.25/hr

... food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Director of Operations

College Park, GA · On-site

The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Operations

College Park, GA · On-site

The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Sales Coordinator

Atlanta, GA

$18 - $24.75/hr

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Other duties will include but not limited to light selling, event detailing, and other operational ...

Marriott

Night Auditor & Hotel Operations

Alpharetta, GA · On-site

$14.25 - $19/hr

None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Georgia? For Marriott Operations jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Georgia look for? The top searched job categories for Marriott Operations jobs in Georgia are:
What cities in Georgia are hiring for Marriott Operations jobs? Cities in Georgia with the most Marriott Operations job openings:
Marriott Operations jobs near you
Front Office Manager

Front Office Manager

Marriott International

Atlanta, GA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Life

Re-posted 3 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description


Additional Information: This hotel is owned and operated by an independent franchisee, Burgess Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Front Office Manager directs all front-of-house operations to ensure a seamless, high-touch boutique guest journey from pre-arrival to departure. This role is responsible for department budgeting, strategic hiring, brand standard compliance across multiple guest-facing touchpoints, and driving elite Marriott Bonvoy loyalty metrics.
Core Responsibilities
  • Strategic Front Office Leadership Oversee total operations: Direct the Front Desk, Guest Services, Concierge, Bell/Door staff, and Valet teams to ensure unified service.
  • Manage department financials: Own the front office budget, control labor costs, monitor expenses, and approve departmental purchasing.
  • Optimize inventory & yield: Partner with Revenue Management to drive dynamic upselling programs, maximize Room Revenue, and manage overbooking strategies. Champion brand integrity: Ensure the property bridges its unique indie/boutique identity with Marriott's rigorous global quality assurances.
  • Talent Cultivation & Culture Recruit and onboard: Architect the hiring, training, and professional development programs for all front office supervisors and line staff.
  • Set performance metrics: Conduct formal performance reviews, establish clear service goals, and cultivate a culture of accountability.
  • Inspire authentic hospitality:
  • Coach staff to blend efficient operational workflows with warm, unscripted, and highly personalized guest interactions.
  • Guest Relations & Loyalty Exclusivity Execute elite VIP protocols: Review daily arrival reports to personally oversee VIP, celebrity, and high-tier Marriott Bonvoy guest arrangements.
  • Master guest data: Leverage Marriott's guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints, implementing creative solutions and long-term retention strategies.

Education and Experience
  • High School Diploma (or GED) plus 4 years of solid experience in guest services, front office, or a highly related hospitality leadership area. OR A 4-year bachelor's degree from an accredited university in Hospitality Management, Hotel Operations, or Business Administration plus 2 years of related experience.
  • Boutique leadership background: Proven track record as a Assistant Front Office Manager or Front Desk Manager within a lifestyle, luxury, or high-end boutique property.
  • Essential Skills Marriott systems mastery: Advanced proficiency in Marriott-approved Property Management Systems (PMS) like FOSSE, LIGHTSPEED, or OPERA, alongside guest satisfaction metrics (GSS/Guest View).
  • Financial acumen: Strong capability in analyzing profit and loss (P&L) statements, labor forecasting, and departmental budgeting.
  • High emotional intelligence: Superior communication skills required to manage diverse teams, high-profile guests, and stressful operational environments simultaneously.

Salary and medical dental, life insurance. $50,000 - 60,000 annually
This company is an equal opportunity employer.
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