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Marketplace Operations Director Jobs (NOW HIRING)

Grupo Mariposa

Marketplace Business Manager

Seattle, WA · On-site +1

Reporting to the Director of Marketplaces, this role will serve as a key business partner responsible for helping execute marketplace growth strategies, managing day-to-day marketplace operations ...

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Director of Amazon

We're looking for a Director of Amazon to lead one of our most important revenue channels. You'll ... Own Marketplace Operations Oversee the operational excellence of the Amazon business, including:

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Marketplace Operations Director information

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$34K

$107.7K

$179.5K

How much do marketplace operations director jobs pay per year?

As of Jul 14, 2026, the average yearly pay for marketplace operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Director, and why are they important?

To thrive as a Marketplace Operations Director, you need expertise in e-commerce operations, data analysis, supply chain management, and a relevant degree, often supported by experience in platform-based businesses. Familiarity with marketplace management tools, ERP systems, analytics platforms, and sometimes certifications like PMP or Lean Six Sigma is typical. Outstanding leadership, strategic thinking, and communication skills set top performers apart by enabling them to drive cross-functional teams and resolve complex operational challenges. These skills are crucial for ensuring seamless marketplace performance, optimizing user experience, and scaling business operations effectively.

What does a Marketplace Operations Director do?

A Marketplace Operations Director oversees the daily operations and strategic direction of an online marketplace. Their responsibilities typically include managing vendor relationships, ensuring a seamless customer experience, optimizing processes for efficiency, and analyzing performance metrics. They work closely with teams across product, marketing, and logistics to drive growth and solve operational challenges. This role requires strong leadership, analytical skills, and a deep understanding of e-commerce platforms.

How does a Marketplace Operations Director typically collaborate with cross-functional teams to ensure a seamless marketplace experience?

A Marketplace Operations Director regularly works with product, engineering, customer support, and marketing teams to optimize marketplace processes and ensure high service standards. This collaboration may involve aligning on platform improvements, coordinating launch strategies, and resolving operational bottlenecks. The director also leads initiatives to improve seller onboarding, transaction efficiency, and customer satisfaction, often organizing regular touchpoints and cross-team meetings to maintain alignment and address challenges proactively.

What is the difference between Marketplace Operations Director vs Marketplace Manager?

AspectMarketplace Operations DirectorMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and product listings
Required SkillsStrategic planning, leadership, data analysis, industry knowledgeOperational management, vendor communication, customer service
Work EnvironmentSenior leadership, cross-departmental collaboration, executive settingTeam management, operational focus, direct vendor and customer interaction

The Marketplace Operations Director focuses on strategic oversight and high-level management of marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require industry knowledge and operational skills, but differ in scope and seniority.

More about Marketplace Operations Director jobs
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What are the most commonly searched types of Marketplace Operations jobs? The most popular types of Marketplace Operations jobs are:
What states have the most Marketplace Operations Director jobs? States with the most job openings for Marketplace Operations Director jobs include:
Marketplace Operations Director jobs near you
Senior Manager, Order Management - Partnership NPI & Automation

Senior Manager, Order Management - Partnership NPI & Automation

Anthropic

San Francisco, CA • On-site

Other

Re-posted 8 days ago

Job description

About the Role

We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle. In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market. You'll partner across the organization-and with external marketplace teams-to build financial infrastructure that scales with a rapidly growing business. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Key responsibilitiesThird-Party Marketplace Operations
  • Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
  • Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
  • Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
  • Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record
Quote-to-Cash & Order Management Automation
  • Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
  • Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
  • Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions
New Product Introductions
  • Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
  • Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
  • Translate new commercial models and packaging into operational and system requirements across marketplace surfaces
Cross-Functional Partnership
  • Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
  • Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
  • Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
  • Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements
Compliance, Controls & Documentation
  • Establish and maintain robust controls and segregation of duties within order management and marketplace operations
  • Support audit requirements by preparing documentation and addressing inquiries
  • Develop and maintain documentation for team processes, procedures, and system configurations
Minimum qualifications 
  • Bachelor's degree in Accounting, Finance, Business, or a related field
  • Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
  • Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
  • Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
  • Proven track record leading large-scale strategic and automation initiatives end-to-end
  • Demonstrated ability to build relationships with diverse stakeholders-including technical and external partners-and influence without direct authority
  • Outstanding communication and interpersonal skills
Preferred qualifications 
  • 10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role
  • Working knowledge of ASC 606 revenue recognition principles
  • Experience with third-party cloud marketplaces (AWS, GCP, Azure)
  • Experience partnering directly with engineering teams to scope and prioritize systems work
  • Data-driven approach to process design; SQL and database experience a plus
  • Exceptional organizational skills with meticulous attention to detail
  • Adaptability to thrive in fast-paced, ambiguous environments
  • Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

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