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Marketplace Operations Director Jobs (NOW HIRING)

burton

GTM Operations Director

Burton, MI · On-site

This role serves as the operational linchpin connecting Merchandising, Marketing, Marketplaces, and ... Ability to influence without direct authority across functions and geographies * Strong systems ...

Growve

Coupang Marketplace Manager

Saint Petersburg, FL · On-site

Direct experience selling on Coupang strongly preferred * Experience with other Korea-based or Asia-based marketplaces is highly valued * Strong understanding of marketplace operations, listing setup ...

Growve

Coupang Marketplace Manager

Saint Petersburg, FL · On-site +1

Direct experience selling on Coupang strongly preferred * Experience with other Korea-based or Asia-based marketplaces is highly valued * Strong understanding of marketplace operations, listing setup ...

The Whiteside Agency

Field Operations Director

Denver, CO · On-site +1

$126K - $208K/yr

Travelers Business Insurance continues to be an industry leader in an ever-changing marketplace. In ... As a member of the leadership team, the Operations Director requires the ability to lead a team in ...

The Whiteside Agency

Field Operations Director

Hartford, CT · On-site +1

$126K - $208K/yr

Travelers Business Insurance continues to be an industry leader in an ever-changing marketplace. In ... As a member of the leadership team, the Operations Director requires the ability to lead a team in ...

The Whiteside Agency

Field Operations Director

Centennial, CO · On-site +1

$126K - $208K/yr

Travelers Business Insurance continues to be an industry leader in an ever-changing marketplace. In ... As a member of the leadership team, the Operations Director requires the ability to lead a team in ...

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Marketplace Operations Director information

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$34K

$107.7K

$179.5K

How much do marketplace operations director jobs pay per year?

As of Jun 20, 2026, the average yearly pay for marketplace operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Director, and why are they important?

To thrive as a Marketplace Operations Director, you need expertise in e-commerce operations, data analysis, supply chain management, and a relevant degree, often supported by experience in platform-based businesses. Familiarity with marketplace management tools, ERP systems, analytics platforms, and sometimes certifications like PMP or Lean Six Sigma is typical. Outstanding leadership, strategic thinking, and communication skills set top performers apart by enabling them to drive cross-functional teams and resolve complex operational challenges. These skills are crucial for ensuring seamless marketplace performance, optimizing user experience, and scaling business operations effectively.

What does a Marketplace Operations Director do?

A Marketplace Operations Director oversees the daily operations and strategic direction of an online marketplace. Their responsibilities typically include managing vendor relationships, ensuring a seamless customer experience, optimizing processes for efficiency, and analyzing performance metrics. They work closely with teams across product, marketing, and logistics to drive growth and solve operational challenges. This role requires strong leadership, analytical skills, and a deep understanding of e-commerce platforms.

How does a Marketplace Operations Director typically collaborate with cross-functional teams to ensure a seamless marketplace experience?

A Marketplace Operations Director regularly works with product, engineering, customer support, and marketing teams to optimize marketplace processes and ensure high service standards. This collaboration may involve aligning on platform improvements, coordinating launch strategies, and resolving operational bottlenecks. The director also leads initiatives to improve seller onboarding, transaction efficiency, and customer satisfaction, often organizing regular touchpoints and cross-team meetings to maintain alignment and address challenges proactively.

What is the difference between Marketplace Operations Director vs Marketplace Manager?

AspectMarketplace Operations DirectorMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and product listings
Required SkillsStrategic planning, leadership, data analysis, industry knowledgeOperational management, vendor communication, customer service
Work EnvironmentSenior leadership, cross-departmental collaboration, executive settingTeam management, operational focus, direct vendor and customer interaction

The Marketplace Operations Director focuses on strategic oversight and high-level management of marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require industry knowledge and operational skills, but differ in scope and seniority.

More about Marketplace Operations Director jobs
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What are the most commonly searched types of Marketplace Operations jobs? The most popular types of Marketplace Operations jobs are:
What states have the most Marketplace Operations Director jobs? States with the most job openings for Marketplace Operations Director jobs include:
Marketplace Operations Director jobs near you

GTM Operations Director

Burton Snowboards

Burlington, VT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
The Breakdown
Reporting into the Chief Merchandising Officer, the Go-To-Market Operations Director is responsible for leading Burton's global GTM operating process across regions and functions. This role will own the structure, execution, communication, tools, and governance required to deliver GTM milestones efficiently and effectively across the business. This role serves as the operational linchpin connecting Merchandising, Marketing, Marketplaces, and Product across global and regional teams - ensuring alignment, accountability, and readiness throughout the GTM lifecycle. The ideal candidate brings deep GTM operational expertise, merchandising experience, strong cross-functional leadership, and lead the GTM process with scalable organizational execution from global to regions.
What You Get to Do
  • Lead and operationalize Burton's global GTM process globally and regionally
  • Own GTM milestones, readiness processes, and execution cadences
  • Prepare, facilitate, and drive readiness meetings including agenda development, attendee management, action tracking, and follow-through
  • Plan, produce, and facilitate 2 annual, Global GTM Summits - Fall and Spring - to build alignment and energy for upcoming cycles
  • Drive efficient cross-functional coordination across Merchandising, Marketing, Marketplaces, and Product across global and regional teams
  • Partner with regional teams to deploy and implement scalable GTM processes
  • Identify process gaps and opportunities - tools, templates, operating frameworks, etc. - for continuous improvement across the GTM lifecycle
  • Responsible for guiding the implementation and integration of aligned recommendations from external contractors and consultants into the go-to-market (GTM) organization. Ensure nothing discussed in that forum sits in isolation. Identify key stakeholders responsible for institutionalizing recommendations into new processes

What You'll Bring to The Team
  • 8+ years of experience in GTM operations, business operations, merchandising, or related function
  • Experience operating in a global, matrixed consumer brand environment
  • Strong cross-functional leadership and stakeholder management capabilities
  • Proven ability to build and scale operational processes and frameworks
  • Exceptional facilitation, communication, and organizational skills
  • Ability to influence without direct authority across functions and geographies
  • Strong systems-thinking mindset with attention to operational detail
  • Experience in apparel, retail, footwear, outdoor, sporting goods, or consumer products preferred

Core Capabilities That Would Help You Succeed in This Role
  • Operational Excellence - Ability to design, implement, and continuously improve scalable GTM operating processes across a complex, cross-functional organization.
  • Cross-Functional Leadership - Strong ability to align teams with differing priorities and drive progress through influence, communication, and accountability.
  • Strategic Execution - Capable of translating high-level organizational priorities into actionable plans, operating rhythms, and measurable outcomes.
  • Organizational Agility - Comfort operating in ambiguity and evolving environments while creating clarity, structure, and momentum for teams.
  • Communication & Facilitation - Exceptional meeting leadership, stakeholder communication, and decision-management skills that enable efficient execution and alignment.
  • Systems Thinking - Ability to see interdependencies across functions, anticipate downstream impacts, and build processes that improve organizational effectiveness at scale.
  • Change Leadership - Experience driving adoption of new tools, workflows, governance, and ways of working across global and regional teams.

How Your Success Will Be Measured
  • GTM milestones are consistently delivered on time with improved organizational readiness
  • Cross-functional teams demonstrate stronger alignment, clarity, and accountability
  • GTM processes become more scalable, efficient, and consistent across global and regions
  • Senior leadership spends less time on operational coordination and escalation management
  • Communication flows improve across teams, functions, and regions
  • Stakeholders across Merchandising, Marketing, Marketplaces, and Product within Global and Regions view the GTM process as clear, effective, and value-driving
  • Continuous improvements are identified and implemented across GTM workflows and governance

Travel:
  • This role requires minimal and potential overnight travel

Work/Physical Environment:
This position is in a typical stational office setting. Over 80% of the day will be spent sitting in 1 location.
More Info to Seal the Deal:
Burton's benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, and paid time-off. Other perks include a discounted season pass, free lessons, product discounts, free demo equipment, ride days, casual work environment, and many more...
This is a full-time salaried role, based at our headquarters in Burlington, Vermont and will be required to be on site at least 4 days per week. We will offer relocation assistance to move to Vermont to any candidate who is hired. The hiring range for this role is $125,000-$175,000, depending on relevant experience and/or education, specific skills, function, and available budget. Please note that the range details above reflect the base pay only and does not include any potential bonus and other benefits that we offer.
Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!
Work Location Eligibility: Burton Snowboards is currently able to hire for this position in the following states: California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.

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