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Marketplace Operations Director Jobs (NOW HIRING)

Growve

Coupang Marketplace Manager

Saint Petersburg, FL · On-site +1

Direct experience selling on Coupang strongly preferred * Experience with other Korea-based or Asia-based marketplaces is highly valued * Strong understanding of marketplace operations, listing setup ...

Growve

Coupang Marketplace Manager

Saint Petersburg, FL · On-site

Direct experience selling on Coupang strongly preferred. * Experience with other Korea-based or Asia-based marketplaces is highly valued. * Strong understanding of marketplace operations, listing ...

Bulletproof

Marketplace Business Manager

Seattle, WA · On-site

Reporting to the Director of Marketplaces, this role will serve as a key business partner responsible for helping execute marketplace growth strategies, managing day-to-day marketplace operations ...

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Marketplace Operations Director information

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$34K

$107.7K

$179.5K

How much do marketplace operations director jobs pay per year?

As of Jul 13, 2026, the average yearly pay for marketplace operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Director, and why are they important?

To thrive as a Marketplace Operations Director, you need expertise in e-commerce operations, data analysis, supply chain management, and a relevant degree, often supported by experience in platform-based businesses. Familiarity with marketplace management tools, ERP systems, analytics platforms, and sometimes certifications like PMP or Lean Six Sigma is typical. Outstanding leadership, strategic thinking, and communication skills set top performers apart by enabling them to drive cross-functional teams and resolve complex operational challenges. These skills are crucial for ensuring seamless marketplace performance, optimizing user experience, and scaling business operations effectively.

What does a Marketplace Operations Director do?

A Marketplace Operations Director oversees the daily operations and strategic direction of an online marketplace. Their responsibilities typically include managing vendor relationships, ensuring a seamless customer experience, optimizing processes for efficiency, and analyzing performance metrics. They work closely with teams across product, marketing, and logistics to drive growth and solve operational challenges. This role requires strong leadership, analytical skills, and a deep understanding of e-commerce platforms.

How does a Marketplace Operations Director typically collaborate with cross-functional teams to ensure a seamless marketplace experience?

A Marketplace Operations Director regularly works with product, engineering, customer support, and marketing teams to optimize marketplace processes and ensure high service standards. This collaboration may involve aligning on platform improvements, coordinating launch strategies, and resolving operational bottlenecks. The director also leads initiatives to improve seller onboarding, transaction efficiency, and customer satisfaction, often organizing regular touchpoints and cross-team meetings to maintain alignment and address challenges proactively.

What is the difference between Marketplace Operations Director vs Marketplace Manager?

AspectMarketplace Operations DirectorMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and product listings
Required SkillsStrategic planning, leadership, data analysis, industry knowledgeOperational management, vendor communication, customer service
Work EnvironmentSenior leadership, cross-departmental collaboration, executive settingTeam management, operational focus, direct vendor and customer interaction

The Marketplace Operations Director focuses on strategic oversight and high-level management of marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require industry knowledge and operational skills, but differ in scope and seniority.

More about Marketplace Operations Director jobs
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What are the most commonly searched types of Marketplace Operations jobs? The most popular types of Marketplace Operations jobs are:
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Marketplace Operations Director jobs near you
Director of Business Operations, Marketplace Analytics

Director of Business Operations, Marketplace Analytics

PlanHub

Remote

Other

Retirement

Posted 27 days ago

Job description

Director of Business Operations, Marketplace Analytics
PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.
The Director of Business Operations will own the measurement, analysis, and insight generation used to evaluate the health of a two-sided marketplace. This role is responsible for defining how marketplace performance is measured across geographic markets and segments, identifying where the marketplace is performing well versus underperforming, and translating data into clear insights and strategic recommendations. The role partners closely with Product, Data, Sales, Marketing, Customer Success, and Finance to ensure leadership and operating teams have the analytics needed to make informed decisions about marketplace strategy and investments.
What You'll Do:
  • Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization.
  • Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments.
  • Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities.
  • Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity.
  • Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions.
  • Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives.
  • Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning.
  • Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed.

What You'll Need to Be Successful:
  • 8-12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven business.
  • Experience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadership.
  • Strong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metrics.
  • Demonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-making.
  • Experience working cross-functionally with product, sales, marketing, and customer-facing teams.
  • Strong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics tools.
  • Excellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholders.
  • Bachelor's degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plus.
  • Experience in construction technology, commercial construction, or vertical SaaS.
  • Familiarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcing.
  • Experience analyzing geographically segmented markets (CBSAs, MSAs, territories).
  • Advanced proficiency with BI tools and SQL.

Measures of Success:
  • Leadership has a clear, shared understanding of which CBSAs are healthy, marginal, or at risk-and why.
  • Sales and Sales Operations focus efforts on markets where the GC marketplace is most likely to succeed.
  • Targeted actions improve underperforming CBSAs and increase overall GC engagement and retention.
  • Marketplace insights directly influence product roadmap, go-to-market strategy, and investment decisions.

What's in it for you:
The opportunity to join PlanHub, named to the 2025 Inc. 5000 list of America's fastest-growing private companies, marking our fifth consecutive year on the list-a testament to sustained growth and momentum. You can make an immediate impact as PlanHub moves to dominate the industry!
PlanHub offers:
  • An awesome culture where you will be empowered, make an impact, and learn a ton
  • Remote friendly
  • Open time-off policy
  • 401(k) plan with a company match

This position will be a remote position within the United States. Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.

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