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Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

IPsoft

CRM/Service Delivery Manager

New York, NY · On-site

Ensure absolute quality standards of technical & business service * delivery. * Create, maintain ... Accompany account management or onsite/client visit presentations. * Act as mentor to new L1 CRMs ...

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How much do marketing service delivery manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for marketing service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Marketing Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Data Protection Service Delivery Manager

Wilmington, MA • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$64K - $95K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Oversee daily operations related to Microsoft Purview, Netskope, and Wiz services.

  • Ensure all incidents, service requests, and operational tasks are completed within agreed SLAs.

  • Manage customer escalations and drive timely resolution of issues.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills:
• 8+ years of overall IT experience.
• 4+ years in Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles.
• Experience managing managed services or AMS engagements in enterprise environments.
• Experience supporting global customers with multi-cloud environments.
• Strong understanding of Microsoft Purview, including DLP, Information Protection, Insider Risk Management, eDiscovery, Sensitivity Labels, and Retention Policies.
• Good knowledge of Netskope CASB, SWG, NPA, and Zero Trust security concepts.
• Familiarity with Wiz Cloud Security Platform for cloud data protection and risk management.
• Understanding of AWS, Azure, and Microsoft 365 security and compliance services.
• Knowledge of data governance, data classification, data lifecycle management, and regulatory compliance requirements.
• Experience managing security operations, incident management, risk mitigation, and compliance reporting.
• Working knowledge of ITIL Service Management processes.
• Experience leading teams of 8-15 security, DLP, or data protection professionals.
• Strong stakeholder management and executive communication skills.
• Experience managing SLAs, KPIs, service reviews, and operational governance.
• Proven ability to manage customer escalations and drive issue resolution.
• Experience in resource planning, capacity management, and workforce optimization.
• Strong reporting, presentation, and dashboard preparation skills for leadership audiences
• Bachelor's degree in Engineering, Computer Science, or related discipline.
Roles & Responsibilities:
• Oversee daily operations related to Microsoft Purview, Netskope, and Wiz services.
• Ensure all incidents, service requests, and operational tasks are completed within agreed SLAs.
• Act as the primary point of contact for customer and stakeholder communications.
• Conduct regular service review meetings and provide status updates to leadership.
• Manage customer escalations and drive timely resolution of issues.
• Monitor service performance, KPIs, and compliance metrics.
• Coordinate with Security, Cloud, Infrastructure, and Compliance teams for issue resolution and project delivery.
• Review and approve operational changes, maintenance activities, and major releases.
• Ensure Data Loss Prevention (DLP), data classification, and data protection controls are operating effectively.
• Drive continuous service improvement initiatives to enhance quality and efficiency.
• Perform resource planning, workload management, and capacity forecasting.
• Support hiring, onboarding, training, and mentoring of team members.
• Conduct performance reviews and support employee development plans.
• Review major incidents, identify root causes, and ensure corrective actions are implemented.
• Ensure adherence to security policies, compliance requirements, and audit controls.
• Track operational risks and drive risk mitigation activities.
• Prepare and present weekly and monthly service reports, dashboards, and management updates.
• Identify opportunities for automation and process optimization.
• Maintain strong customer relationships and ensure high customer satisfaction.
Good to Have:
Excellent communication
Team collaboration
Documentation and knowledge sharing
Any Technical Certification is Preferred
Salary Range: $64,000 - $95,000 a year
#LI-CM2

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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