Marketing Operations Associate Jobs in Reston, VA

Business Associate

The Business Associate role is an entry-level leadership position designed for recent college graduates seeking to launch a career in business operations and management. The Business Associate role will participate in the Thriving Development: Launch Program (www.cfathrives.com), a high-impact leadership development program that equips emerging leaders over a three-year timeline with the practical skills, operational expertise, and personal discipline needed to thrive in both business and life. This role combines hands-on operational responsibilities with departmental oversight, offering a comprehensive introduction to leadership within a fast-paced, customer-focused environment. During their time in the Thriving Development: Launch Program, the Associate will work directly with the Operator and the Chick-fil-A Capitol Hill East leadership team to ensure the restaurant pursues its vision of THRIVING communities and individuals and will own various functional areas of the restaurant and business during the program. 

Responsibilities

Execute Position Responsibilities

• Completes team member training to ensure understanding of core functions of the business before stepping into a leadership role
• Assumes a Director role in the business owning an entire department of the business: Food Quality and Safety, Human Resources, Marketing, Operations, Recruitment and Selection, Training, or Financial Management
• Frequently reviews metrics to know where the department stands
• The Associate will play active role in daily operations and shift management
• Team Member: As with all leadership at Chick-fil-A Capitol Hill East, the Marketing Intern will also serve in position at the restaurant serving guests. 

Lead and equip your team

• Step into a leadership role within first four months of employment
• Encourage, equip, and empower team members to leverage their relationships to reach results

Develop your team

• Identifies team members with particular interest or skill in the department as potential future leaders
• Teaches team members and other leaders about the department
• Develops a positive culture within your team so that all individuals are supporting to pursue thriving lives and careers

Lead the business

• Participates as a member of the Chick-fil-A Capitol Hill East leadership team ensuring a consistent culture of excellence and cares in the restaurant and collaborating on restaurant-wide initiatives
• Knows key performance metrics and collaborate with other leaders to impact positive change

Participate in Thrives Development: Launch Program

• Sharpen and develop your leadership skills through ownership of a core functional area of the restaurant
• Receive ongoing mentorship, coaching, and real-time feedback from an experienced Chick-fil-A owner, gaining insight from someone actively leading a successful business.
• Deepen your understanding of leadership principles, your leadership style, and team development through cohort-based leadership modules and book discussions
• While gaining the confidence to lead and the discipline to execute, plan to take the next step in your journey—whether that means pursuing the Chick-fil-A Operator opportunities, pursuing corporate opportunities, or launching your own business

Skills and Competencies

• Sets the team standard for the Chick-fil-A Capitol Hill East THRIVES values:
• Team Oriented: Builds a positive culture amongst your division and the entire store
• Hustle: Is efficient at utilizing their leadership time to demonstrate a sense of urgency at all times of the day  
• Responsibility: Owns their division and ensures their decision meets its goals and metrics
• Improvement: Identifies current and future weaknesses of their division and motivates the team to address them 
• Value-Add: Retains talent and build the future bench of leaders for their division
• Excellence: Sets goals with their team across different day parts and positively supports the team in meeting those goals
• Servant Spirit: Builds a culture of service for their division
• Owns the vision of the restaurant and trains other team members how to filter all decisions through the vision while maintaining a positive attitude
• Is detail-oriented with an eye for developing systems and processes to improve the guest and team member’s experience
• Assists and challenges thought processes of other directors and team members in order to ensure that the restaurant is constantly improving
• Finds ways to reinvent the wheel and to consistently look for ways to improve
• Can effectively hold team members accountable through consistent check-ins and conversations
• Brings care, empathy, and excellent communication to all interactions 
• Can multitask while working at a quick, efficient and thorough pace
• Is available to open, close, and work weekends. You will work in the evenings and on Saturdays. 

Thriving Development Launch Benefits

Hourly Wage: You will be paid a base hourly wage of $24.00 per hour. The expectation is that you will be working approximately 42 hours a week. Any time over 40 hours a week will be paid time and a half. Value: Approximately $53,664 

Moving Reimbursement: You will be reimbursed up to $500 in moving expenses. Value: $500

Health, Vision, and Dental Benefits: Chick-fil-A Capitol Hill East DTO currently provides $275 per month to a Director, Coordinator, and Launch Program participants’  health, vision, and dental insurance if the individual uses our insurance. The individual pays for the remainder of the insurance cost depending on the plan they choose. You can purchase coverage for a spouse and dependents through our plan. Value: $3,300

Meals: As a team member, you will receive free Chick-fil-A for you to eat at the restaurant up to $12 for a meal. Value: $3,120

401(K) Plan: You will become eligible to participate in the Chick-fil-A Capitol Hill East DTO 401(K) plan after one year of employment. Thrive Partners LLC will provide a 100% match on the first 3% of deferred pay plus 50% on the next 2%. Value: $2,146

Uniform Allowance: Launch program participants receive a $200 uniform allowance to use on Chick-fil-A Team Style apparel.Value: $200

PTO and Sick Leave: You will receive 16 hours in PTO and 40 hours in sick leave according to the DC Accrued Sick and Safe Leave Act. Value: $1344

Education and Development: You will participate in various development opportunities including ServeSafe certification, Thriving Development: Launch Leadership Modules, One-on-one development from the owner, and Chick-fil-A Excellence Trips. Value: Approximately $2000 annually

APPROXIMATE ANNUAL COMPENSATION VALUE: $66,274

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Capitol Hill East DTO is locally owned and operated by David Bramlett, an independent, franchised Operators who invests in the future of his Team Members and gives back to his community.