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Managing Associate Jobs in Princeton, TX (NOW HIRING)

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

... The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

... The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration ...

Travelers

Associate Managing Counsel

Richardson, TX · On-site

$153K - $253K/yr

As an Associate Managing Attorney with Travelers you'll be responsible for leading and managing a group of lawyers in the delivery of high quality and proactive case handling results for Travelers ...

Amazon

Associate Vendor Manager, Woot!

Carrollton, TX · On-site

This is an Associate Vendor Manager role in which the primary job responsibility will be supporting one priority vendor's business end-to-end from vetting deals to competing purchase orders to ...

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How much do managing associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for managing associate in Princeton, TX is $13.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $13.99 per hour, depending on experience, location, and employer.

What is the difference between Managing Associate vs Associate?

AspectManaging AssociateAssociate
CredentialsTypically requires a law degree and relevant experience, sometimes with additional certificationsRequires a law degree or relevant degree, often entry-level or with less experience
Work EnvironmentWorks closely with senior staff, manages projects, and supervises junior team membersPerforms research, drafts documents, and supports senior staff without managerial responsibilities
Employer & Industry UsageCommon in law firms, consulting, and finance sectorsWidespread in legal, consulting, and corporate environments

The main difference between a Managing Associate and an Associate lies in responsibility and experience. Managing Associates often oversee projects and supervise junior staff, while Associates focus on research and support tasks. Managing Associates typically have more experience and may hold additional certifications, reflecting their leadership role within the team.

What is the role of a managing associate?

A managing associate is a senior-level professional responsible for overseeing daily operations, managing teams, and ensuring project or client deliverables are met efficiently. They often coordinate between staff and management, utilize industry-specific tools, and may require relevant certifications or experience in their field.

What cities near Princeton, TX are hiring for Managing Associate jobs?

Cities near Princeton, TX with the most Managing Associate job openings:

Managing Associate jobs near you
Infographic showing various Managing Associate job openings in Princeton, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $28,252 per year, or $13.6 per hour.

Contact Management Associate

Hyundai Capital America

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
What to Expect
The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Dialer Administration & Strategy
  • Administer and configure dialing platform settings, campaigns, contact strategies, call routing, and dialing logic.
  • Execute daily dialer strategies to achieve operational goals, maximize right-party contact rates, and improve agent productivity.
  • Perform opening and closing dialer processes and conduct ongoing intraday monitoring of dialer performance.
  • Analyze campaign effectiveness and recommend strategy adjustments based on performance data and business objectives.
  • Monitor vendor dialer productivity and provide strategic direction to optimize results.

Workforce Management & Operations
  • Track real-time inbound and outbound contact center performance.
  • Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.
  • Monitor staffing levels, schedule adherence, and workforce utilization to ensure service level achievement.
  • Support workforce management system configuration and maintenance.

Reporting & Collaboration
  • Develop, maintain, and distribute operational reports, dashboards, and performance metrics.
  • Identify trends, risks, and opportunities through analysis of dialer and workforce data.
  • Partner with Operations leaders to review productivity trends, performance concerns, and improvement opportunities.
  • Provide frontline support for operational and system-related issues, including issue identification, tracking, and resolution.

Additional Responsibilities
  • Participate in training, coaching, and continuous improvement initiatives.
  • Support cross-functional projects and operational needs as assigned.

Qualifications
What You Will Bring
Required Qualifications
  • 2-3 years of hands-on dialer administration experience in a contact center environment (required).
  • 2-4 years of contact center, collections, customer service, or servicing operations experience.
  • Associate Degree or equivalent combination of education and experience.
  • Experience configuring and administering dialer platforms, including campaign setup, dialing strategies, call routing, reporting, and performance monitoring.
  • Experience with Workforce Management (WFM) systems and real-time operational monitoring.
  • Strong analytical and problem-solving skills with the ability to interpret operational metrics and make data-driven decisions.
  • Advanced Microsoft Excel skills, including reporting, data analysis, and trend identification.

Preferred Qualifications
  • Auto finance, collections, lending, or financial services experience.
  • Experience supporting vendor contact center operations.
  • Experience with predictive dialers such as Genesys, Aspect, Noble, Five9, Avaya, or similar platforms.
  • Knowledge of workforce

WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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