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Manager Jobs in Derby, KS (NOW HIRING)

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

... Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

... Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

... Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

... Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is ...

WEIGAND-OMEGA MANAGEMENT INC

We are looking to add a Community Manager with our team.The Residential Community Manager's goal is to maximize the income and control the expenses at the apartment community. This position is ...

Verus Aerospace, LLC

Quality Manager

Wichita, KS · On-site

$90 - $130/hr

Quality Manager Indirect Wichita, KS, US Position Summary The Quality Manager will be accountable for the entire Quality Management System function. In this role, you will integrate and develop ...

New

The Atlas Group

Project Manager

Wichita, KS · On-site

The Project Manager is responsible for planning, executing, and delivering projects on time, within scope, and within budget. This role coordinates cross-functional teams, manages resources, and ...

VERUS AEROSPACE FINANCE INC

Quality Manager

Wichita, KS · On-site

Position Summary The Quality Manager will be accountable for the entire Quality Management System function. In this role, you will integrate and develop processes that meet business needs across the ...

The Atlas Group

Project Manager

Wichita, KS · On-site

Overview The Project Manager is responsible for planning, executing, and delivering projects on time, within scope, and within budget. This role coordinates cross-functional teams, manages resources ...

The Atlas Group

Project Manager

Wichita, KS · On-site

Overview The Project Manager is responsible for planning, executing, and delivering projects on time, within scope, and within budget. This role coordinates cross-functional teams, manages resources ...

Conco, Inc.

Project Manager

Wichita, KS · On-site

A successful Project Manager at Conco will have, or be committed to developing, a strong understanding of our self-performing trades, including earthwork, concrete, masonry, ironwork, carpentry ...

Lynco Properties

Property Manager

Wichita, KS · On-site

We are seeking an experienced and motivated Property Manager to oversee daily operations of our apartment community in Wichita, KS. The ideal candidate will be a strong leader with proven success in ...

Capital III

Project Manager

Wichita, KS · On-site

Project Manager Location: Wichita, KS We are seeking a highly organized and motivated Project Manager to join our team in Wichita, KS. The ideal candidate will be responsible for planning, executing ...

Lynco Properties

Property Manager

Wichita, KS · On-site

We are seeking an experienced and motivated Property Manager to oversee daily operations of our apartment community in Wichita, KS. The ideal candidate will be a strong leader with proven success in ...

Panera Bread

Team Manager

Wichita, KS · On-site

$16.50 - $18.25/hr

Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe ...

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Showing results 21-40

All JobsManager JobsManager Jobs in Derby, KS

Manager information

See Derby, KS salary details

$14.2K

$37.9K

$66.4K

How much do manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager in Derby, KS is $37,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,854.00 and $43,091.00 per year, depending on experience, location, and employer.

What is a manager?

Managers are professionals responsible for overseeing teams, projects, or departments within an organization. Their main duties include planning, organizing, leading, and controlling resources to achieve specific goals. Managers also play a key role in motivating employees, setting objectives, and ensuring effective communication between staff and upper management. They often make decisions about hiring, training, and evaluating team members to ensure organizational success.

What are the key skills and qualifications needed to thrive as a manager, and why are they important?

To thrive as a Manager, you need strong leadership, organizational, and decision-making skills, often supported by a degree in business or a related field. Familiarity with project management tools, performance tracking systems, and sometimes certifications like PMP or Six Sigma are valuable. Excellent communication, conflict resolution, and emotional intelligence help managers motivate teams and handle workplace challenges effectively. These skills and qualities are essential for driving results, maintaining team morale, and meeting organizational goals.

What does a manager do?

Managers supervise a team of people; they establish goals, assign tasks, and measure progress. The specific responsibilities of someone in a management position will vary based on the company and industry they work in, but their primary responsibilities remain largely the same. Managers monitor the accomplishments of their staff, focusing on the overall goals of the department. They work with Human Resources to determine and address staffing needs, coordinate and delegate responsibilities, check employee performance, and provide additional training and direction when necessary.

What are common challenges managers face when leading diverse teams, and how can they address them?

Managers often encounter challenges such as communication barriers, varying work styles, and potential conflicts when leading diverse teams. To address these, it's important to foster an inclusive environment, provide clear expectations, and encourage open dialogue. Successful managers also invest time in understanding individual strengths and cultural backgrounds, which helps build trust and collaboration. Regular team meetings and feedback sessions can further enhance cohesion and productivity.

What is the difference between Manager vs Supervisor?

AspectManagerSupervisor
Required CredentialsBachelor's degree often preferred; management experienceHigh school diploma or equivalent; on-the-job training
Work EnvironmentStrategic planning, team leadership, decision-makingOverseeing daily operations, direct staff supervision
Employer & Industry UsageUsed across industries for leadership rolesCommon in retail, manufacturing, and service sectors
Search & Comparison IntentLooking for leadership roles with strategic responsibilitiesSeeking roles focused on daily team oversight

The main difference between a Manager and a Supervisor lies in their scope of responsibilities. Managers typically handle strategic planning, decision-making, and team leadership at a higher level, often requiring a degree and management experience. Supervisors focus on overseeing daily operations and directly supervising staff, often with less formal education. Both roles are essential in organizational hierarchy, but Managers generally have broader responsibilities and influence within a company.

How do I get a job as a manager?

To become a manager, candidates typically need relevant work experience in the industry, strong leadership and communication skills, and often a relevant degree or certification. Developing a track record of team management and demonstrating problem-solving abilities can improve chances of securing a managerial position. Networking and applying for entry-level supervisory roles can also help advance to management levels.

Is a manager a high paying job?

Managers often earn higher salaries compared to entry-level positions, with pay varying based on industry, experience, and location. Senior managers or those in specialized fields tend to have higher compensation, and leadership skills are highly valued in salary negotiations.

What are the jobs of a manager?

A manager oversees team operations, sets goals, assigns tasks, and monitors performance to ensure organizational objectives are met. They also handle planning, decision-making, and communication within their team or department, often using management tools and requiring leadership skills.

What manager jobs pay the most?

Senior management roles such as executive managers, general managers, and operations managers tend to have the highest salaries among manager positions, often exceeding six figures. Industries like finance, technology, and healthcare typically offer the highest compensation for managerial roles, especially with advanced skills and experience.
More about Manager jobs

What job categories do people searching Manager jobs in Derby, KS look for?

The top searched job categories for Manager jobs in Derby, KS are:

What cities near Derby, KS are hiring for Manager jobs?

Cities near Derby, KS with the most Manager job openings:

Manager jobs near you
Infographic showing various Manager job openings in Derby, KS as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $37,870 per year, or $18.2 per hour.

Workforce Management Manager

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 21 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real‑time management effectively.
  • Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time, maintaining alignment with operational needs and client expectations.
  • Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections, and uses data insights to guide resource planning, staffing models, and service level strategies.
  • Leads capacity planning efforts by evaluating historical trends, future volume projections, shrinkage assumptions, and staffing constraints to ensure the organization is fully prepared to meet demand.
  • Develops and maintains scheduling strategies that balance operational efficiency, employee experience, and service level objectives, ensuring coverage aligns seamlessly with forecasted workloads.
  • Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ensure headcount plans, hiring pipelines, and scheduling decisions support both productivity and service excellence.
  • Drives continuous improvements in workforce planning processes by analyzing performance trends, identifying process gaps, introducing automation opportunities, and optimizing workflows for greater accuracy and efficiency.
  • Partners with leadership to provide insights and recommendations on staffing risks, service level threats, and operational bottlenecks, enabling proactive decision‑making across the business.
  • Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as needed to support accurate forecasting and real‑time visibility.
  • Supports business continuity and contingency planning by preparing staffing scenarios, adjusting plans in response to unexpected volume changes, and coordinating mitigation strategies with cross-functional teams.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of Workforce Management experience in a complex contact center environment, demonstrating the ability to support high-volume operations, multi-skill queues, and dynamic staffing needs.
  • Strong expertise in forecasting, capacity planning, and scheduling, with proven ability to build accurate models, interpret historical trends, and adjust staffing plans in response to changing volumes or business conditions.
  • Leadership experience managing WFM teams, including coaching analysts, delegating responsibilities, and ensuring high performance across forecasting, scheduling, and real-time management functions.
  • Advanced analytical and reporting capabilities, with the ability to work with large datasets, identify performance trends, create actionable insights, and present data in a clear, operationally relevant manner.
  • Ability to translate workforce data into operational strategy, partnering with cross-functional teams to influence decision-making, staffing plans, budget discussions, and service-level improvement initiatives.
  • Hands‑on experience with real-time operations and service‑level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with operations leadership.
  • Strong communication, stakeholder management, and problem-solving skills, with the ability to influence without authority and collaborate across departments.
  • High proficiency in WFM tools, Excel/Google Sheets, and reporting platforms, enabling accurate forecasting, schedule creation, and performance monitoring.
  • Deep understanding of contact center KPIs, such as SL, AHT, shrinkage, occupancy, interval alignment, and schedule adherence, and how they contribute to overall operational success.
Nice to Have
  • Certifications or advanced proficiency in major workforce management platforms.
  • Experience supporting multi-site, multi-language, or global operations, with exposure to varied staffing models, regional labor considerations, or time‑zone–based complexities.
  • Background in financial modeling, budget forecasting, or scenario planning, supporting long-term operational strategies, hiring plans, and cost optimization initiatives.
  • Experience implementing new WFM systems, automation tools, or reporting dashboards, contributing to the modernization and scalability of workforce planning functions.
  • Familiarity with AI-assisted forecasting, machine learning models, or advanced analytics, helping drive innovation in WFM processes.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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