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Manager Xerox Customer Service Jobs in Puerto Rico

Docucare Associate - Guaynabo, PR

Guaynabo, PR · On-site

$15.75 - $21/hr

... xerox.com. Job Summary: Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels ...

... xerox.com. Job Summary: Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels ...

... xerox.com. Job Summary: Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels ...

... xerox.com. Job Summary: Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels ...

Customer Service Associate

Rio Grande, PR · On-site

$11.25 - $15.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

San Juan, PR · On-site

$9.50 - $13.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction. Primary Responsibilities:

Customer Service Associate

Camuy, PR · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Humacao, PR · On-site

$14.75 - $20.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Bayamon, PR · On-site

$12.25 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting ... Assists the Supervisor, Manager, Director in meetings, preparation of reports, audits or any other ...

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ... through transformational solutions to reimagine business processes and deliver increased efficiency ...

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

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Showing results 1-20

Manager Xerox Customer Service information

What is the difference between Manager Xerox Customer Service vs Customer Support Supervisor?

AspectManager Xerox Customer ServiceCustomer Support Supervisor
CredentialsTypically requires management experience, industry certifications, and customer service trainingRequires customer service experience, leadership skills, and possibly certifications
Work EnvironmentOffice setting, overseeing customer service teams, handling escalationsOffice or call center, supervising support staff, ensuring service quality
Employer & IndustryCommonly employed by Xerox or similar document solutions companiesEmployed across various industries with customer support teams
Search & Comparison IntentOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Manager Xerox Customer Service focuses on overseeing customer service operations within Xerox, managing teams, and handling escalations. In contrast, a Customer Support Supervisor typically supervises support staff directly, ensuring quality service delivery. Both roles require customer service experience and leadership skills but differ mainly in scope and seniority.

What are the most commonly searched types of Xerox Customer Service jobs in Puerto Rico?

The most popular types of Xerox Customer Service jobs in Puerto Rico are:

Docucare Associate - Guaynabo, PR

Xerox

Guaynabo, PR • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago


Key responsibilities

  • Carry out preventative maintenance checks, first level repair, and escalate issues according to procedures.

  • Educate and train client groups on equipment usage and functions.

  • Ensure SLA is achieved, customer requirements are met and exceeded.


Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

105th of 161 rated electronics manufacturers


Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.  

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:  
  • Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction 
  • Supporting the achievement of productivity improvements 
  • Contributing to service transformation and business growth and further profitable service revenue  

Primary Responsibilities:  
  • Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support  
  • Promotes knowledge sharing and acts as a mentor/coach  
  • Educates and trains client groups on equipment usage and functions.   
  • Maintains clean and tidy devices and safe work environment  
  • Logs of all activities including on-site parts inventory and replenishment of consumables     
  • Ensures SLA is achieved, and customer requirements are met and exceeded  
  • Commits to maintaining skill set through personal development and training.  
  • Support multiple accounts in Broward County and Miami-Dade County.  

Skills and Qualifications:  
  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective.  
  • Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer  
  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.  
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures  
  • Eager to learn technologies surrounding print production and finishing equipment.  
  • Must be able to stand for long periods of time, walk, bend, and reach.  

It is important that our Docucare Associate does these 4 things well:  
  • Excelling in customer-facing service delivery role  
  • Maintaining intermediate knowledge of all Xerox equipment and client IT environment  
  • Demonstrates a proactive approach to work with initiative and drive  
  • Exhibits good technical and/or electrical aptitude  

Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching  
  • Paid time off, plus holidays and personal days  
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture  

#LI-JC1 
#ONSITE 

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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