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Manager Workday Support Analyst Jobs in Decatur, GA

Patientco

Technical Support Analyst

Atlanta, GA

... Support Analyst is responsible for providing superior support to our clients with the highest ... Prior use of Salesforce or another customer relationship management software * Bachelor's Degree ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

... Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La ... Management Platform), and the business application in an advisory practice. The primary ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

... Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La ... Management Platform), and the business application in an advisory practice. The primary ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Advisor Group

Production Support Analyst

Atlanta, GA · On-site

$65K - $75K/yr

... Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La ... Management Platform), and the business application in an advisory practice. The primary ...

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Participate in software rollouts, patch management cycles, and endpoint configuration via group ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Management Platform), and the business application in an advisory practice. The primary ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Management Platform), and the business application in an advisory practice. The primary ...

NLB Services

Technical Support Analyst

Atlanta, GA · On-site

Proficient at managing large volumes of tasks and prioritizing work * Proficient with Microsoft ... Teamwork - Works well in a collaborative setting, supporting work team by volunteering for and ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Acrisure

Workday Financials Project Manager

Atlanta, GA

$118K - $180K/yr

Bringing cutting-edge technology and top-tier human support together, we connect clients with ... The Project Manager - Workday Financials will lead the delivery of several of Acrisure's enterprise ...

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All JobsManager Workday Support Analyst JobsManager Workday Support Analyst Jobs in Decatur, GA

Manager Workday Support Analyst information

See Decatur, GA salary details

$37.6K

$95.3K

$168.4K

How much do manager workday support analyst jobs pay per year?

As of Jun 1, 2026, the average yearly pay for manager workday support analyst in Decatur, GA is $95,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $129,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst, and why are they important?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What job categories do people searching Manager Workday Support Analyst jobs in Decatur, GA look for? The top searched job categories for Manager Workday Support Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Manager Workday Support Analyst jobs? Cities near Decatur, GA with the most Manager Workday Support Analyst job openings:
Manager Workday Support Analyst jobs near you

Enterprise Technical Support Analyst

Crew Career Center

Atlanta, GA

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

ABOUT THIS POSITION

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.

WHAT YOU'LL DO

  • Answer incoming calls and/or web cases from our most strategic clients.
  • Make outbound calls as needed to clients to resolve support cases.
  • Respond to case comments from our web portal to support our clients.
  • Documents support cases thoroughly, showing research steps and resolution.
  • Identify client concerns and engage appropriate internal resources to ensure timely resolution.
  • Use resources to resolve issues in a timely and self-sufficient manner.
  • Communicates well within department and with other departments.
  • Strives to meet and exceed individual, and team, goals and metrics.
  • Abides by phone schedule to ensure enough coverage for our clients.
  • Ability to demonstrate professionalism in communicating with clients both written and verbally.
  • Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • 4-year bachelor's degree preferred
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
  • Technically savvy with excellent troubleshooting and analytical skills
  • Working knowledge of EDI files is a bonus.
  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
  • Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
  • Comfortable with de-escalating client issues and temperament
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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