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Manager Vrbo Jobs in Reston, VA (NOW HIRING)

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Manager Vrbo information

See Reston, VA salary details

$23.9K

$63.8K

$106.6K

How much do manager vrbo jobs pay per year?

As of Jul 17, 2026, the average yearly pay for manager vrbo in Reston, VA is $63,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,800.00 per year, depending on experience, location, and employer.

What is the difference between Manager Vrbo vs Property Manager?

AspectManager VrboProperty Manager
CredentialsExperience in hospitality, online platform managementReal estate licensing, property management certifications
Work EnvironmentOnline, remote, hospitality-focusedOn-site or remote, real estate and property oversight
Employer & IndustryVacation rental platforms, hospitality industryReal estate firms, property management companies
Search & Comparison IntentManaging Vrbo listings, online rental managementProperty oversight, tenant relations, maintenance

While both roles involve managing rental properties, a Manager Vrbo primarily focuses on online vacation rental listings and guest communication within the hospitality industry. In contrast, a Property Manager oversees the broader aspects of property maintenance, tenant relations, and real estate compliance. The roles overlap in managing rental properties but differ in scope and required credentials.

How does a Manager at Vrbo typically collaborate with cross-functional teams to drive business objectives?

As a Manager at Vrbo, you will frequently work alongside cross-functional teams such as marketing, product development, customer support, and analytics to align on company goals and deliver seamless user experiences. Effective communication and coordination are essential, as you may lead regular meetings, coordinate project timelines, and synthesize input from various stakeholders. This collaborative environment provides opportunities to learn from different disciplines and play a pivotal role in executing strategic initiatives, which can also open doors for career advancement within the organization.

What does a Manager at Vrbo do?

A Manager at Vrbo oversees teams and operations related to vacation rental services. Their responsibilities typically include managing staff, improving customer service, ensuring compliance with company policies, and driving business performance. They may also coordinate with property owners, handle escalated guest issues, and implement strategic initiatives to enhance Vrbo’s marketplace. Effective managers at Vrbo possess strong leadership, communication, and problem-solving skills. They play a key role in ensuring the platform delivers a positive experience for both property owners and travelers.

What are the key skills and qualifications needed to thrive as a Manager at Vrbo, and why are they important?

To thrive as a Manager at Vrbo, you need strong leadership abilities, experience in project or team management, and a background in hospitality, customer service, or technology. Familiarity with property management systems, data analytics tools, and platforms like Vrbo’s own software is highly beneficial. Excellent communication, problem-solving, and adaptability are standout soft skills for this role. These qualities are crucial for effectively leading teams, optimizing operations, and ensuring outstanding client and guest experiences in a dynamic online travel environment.
What are the most commonly searched types of Vrbo jobs in Reston, VA? The most popular types of Vrbo jobs in Reston, VA are:
What job categories do people searching Manager Vrbo jobs in Reston, VA look for? The top searched job categories for Manager Vrbo jobs in Reston, VA are:
What cities near Reston, VA are hiring for Manager Vrbo jobs? Cities near Reston, VA with the most Manager Vrbo job openings:
Manager Vrbo jobs near you
Infographic showing various Manager Vrbo job openings in Reston, VA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,827 per year, or $30.7 per hour.
Customer Experience and Operations Coordinator

Customer Experience and Operations Coordinator

Better Talent

Washington, DC

$55K/yr

Full-time

Medical, PTO

Posted 25 days ago

Job description

COMPANY OVERVIEW:

Home Sweet City is the highest rated short stay Property Management Company in Washington, D.C. We are a family owned company with 10+ years of experience managing high quality rental properties to ensure a 5 star experience for our guests.

We have an exciting opportunity for a dedicated and detail-oriented Customer Experience Coordinator to join our administration team managing 80+ quality short term rental properties in the District, reporting directly to the CEO.

We are a close knit and highly successful team and the role requires someone who is a great team player, oozing positivity and great overall attitude to join our all star staff, with an aspiration to grow and develop personally and professionally.

POSITION SUMMARY:

The Guest Experience and Operations Coordinator is a central, high-impact role responsible for managing day-to-day guest communications, coordinating maintenance dispatch, handling OTA messaging, and serving as a key initial point of contact for property owners. This role sits at the intersection of hospitality, operations, and communication, ensuring a seamless experience for guests while supporting internal teams and ownership with timely, accurate information.

This position requires strong communication skills, sound judgment and comfort with technology.

RESPONSIBILITIES:

Guest Communication and Experience

  • Serve as the primary point of contact for guests before, during, and after their stay

  • Manage guest inquiries, requests, and issues via phone, email, text, and messaging platforms

  • Proactively communicate check-in instructions, stay information, and issue resolutions

  • Handle guest concerns and escalations with professionalism, empathy, and urgency

  • Ensure guest interactions align with company service standards and brand voice

Maintenance Dispatch and Coordination

  • Receive, assess, and triage maintenance issues reported by guests or internal teams

  • Dispatch maintenance vendors or internal technicians based on urgency and scope

  • Track maintenance requests from report through resolution

  • Communicate status updates to guests and internal stakeholders as needed

  • Escalate recurring or high-risk issues appropriately

OTA and Platform Communication

  • Manage guest messaging across OTA platforms, including Airbnb, Vrbo, and others

  • Ensure timely, accurate responses that meet platform response-time requirements

  • Coordinate with internal teams to resolve OTA-related guest issues or inquiries

  • Document relevant communication in internal systems for visibility and continuity

Owner and Internal Communication

  • Serve as a communication liaison between operations teams and property owners

  • Respond to owner inquiries related to guest activity, property issues, or operations

  • Provide clear updates on maintenance, guest matters, and operational decisions

  • Ensure owner communications are timely, factual, and aligned with company policies

Operational Support and Documentation

  • Maintain accurate records in property management and communication systems

  • Follow established procedures while identifying opportunities to improve workflows

  • Support operational reporting and handoffs between teams when required

  • Assist with onboarding new properties or operational processes as needed

QUALIFICATIONS & SKILLS:

  • Experience in hospitality, vacation rentals, property management, or customer service preferred

  • Strong written and verbal communication skills

  • Ability to manage multiple conversations and priorities simultaneously

  • Comfort working with technology, messaging platforms, and property management systems

  • Strong problem-solving skills and calm decision-making under pressure

  • Detail-oriented with a high sense of ownership and follow-through

  • Professional demeanor when interacting with guests, owners, and vendors

WORK STYLE AND EXPECTATIONS:

  • Highly responsive and service-oriented

  • Organized, dependable, and proactive

  • Comfortable operating in a fast-paced, guest-driven environment

  • Team-focused with the ability to work independently

  • Willingness to follow defined processes while contributing to continuous improvement

COMPENSATION & BENEFITS:

Salary: $55,000 per year

Benefits:

  • PTO

  • Health Insurance

  • Retirement Accounts

Job Type: Full-Time

Job Location: This is an office position based in Washington D.C.

Why This Role Matters

This role is essential to delivering a consistent, high-quality guest experience while ensuring smooth internal operations and clear owner communication. The Guest Experience and Operations Coordinator plays a critical role in protecting reviews, reducing friction, and supporting the overall performance of the portfolio.

This position requires the ability to manage multiple priorities in a fast-paced vacation rental environment.