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Manager Vanguard Customer Service Jobs in Three Rivers, MI

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter Canada Co.

Customer Service Manager

Elkhart, IN · On-site

$60 - $80/hr

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for ...

Carpenter Co.

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for ...

Pro Resources

Customer Service Representative

Elkhart, IN · On-site

$25/hr

Stay organized while managing multiple priorities and deadlines * Identify and resolve customer ... Previous customer service, accounting, bookkeeping, or administrative experience * Strong Microsoft ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Supports sales representatives by managing orders, resolving issues, coordinating with internal teams, and ensuring high-level customer service with accuracy and compliance. * Processes and supports ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Supports sales representatives by managing orders, resolving issues, coordinating with internal teams, and ensuring high-level customer service with accuracy and compliance. * Processes and supports ...

Carpenter Co.

Customer Service Rep

Elkhart, IN

$15.50 - $21/hr

Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for ...

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All JobsVanguard Customer Service JobsManager Vanguard Customer Service JobsManager Vanguard Customer Service Jobs in Three Rivers, MI

Manager Vanguard Customer Service information

See Three Rivers, MI salary details

$22.6K

$53.5K

$93.1K

How much do manager vanguard customer service jobs pay per year?

As of Sep 9, 2026, the average yearly pay for manager vanguard customer service in Three Rivers, MI is $53,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $64,600.00 per year, depending on experience, location, and employer.

What does a manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are the key skills and qualifications needed to thrive as a manager in Vanguard Customer Service?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What cities near Three Rivers, MI are hiring for Manager Vanguard Customer Service jobs?

Cities near Three Rivers, MI with the most Manager Vanguard Customer Service job openings:

Manager Vanguard Customer Service jobs near you

Customer Service Manager

Elkhart, IN • On-site

Carpenter Co.
See more jobs at Carpenter Co.external

Full-time

Medical

Posted 23 days ago

Carpenter Co. rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division Manager. This position is responsible for monitoring and pushing for resolution of issues through our plant management and sales personnel, when needed, to ensure these issues are resolved in a thorough and efficient manner.
Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!
The Customer Champion must be able to establish a constant open channel of communication between customers and production. This role will require daily communication with employees in the plant, department supervisors, other department managers, and plant management. This position works in a normal manufacturing and office environment with exposure to temperature changes and different noise levels. Major challenges involve continuously keeping our customers happy by ensuring we ship quality products that are accurate and on-time.
Additional responsibilities of this position:
  • Perform as an order expeditor
  • Liaison between the production plant and the Customer
  • Meet with production daily to ensure all customers are shipped complete and on time
  • Coordinate product changes with production
  • Satisfy the Customer without compromising the company's commitment to produce and ship a quality product at a fair price
  • Develop and nurture a partnership with the customer through regular communications
  • Be objective by looking Carpenter through the eyes of the Customer
  • Assist in troubleshooting, research and soling problems from either the production or sales side of the business
  • Monitor service and quality
  • Maintain materials list
  • Processes CC employee Sales
  • Champion Customer complaints
  • Processes Customer Credits
  • Supervises Customer Service Representatives
  • Schedules and fills truck for Carpet Cushion rolls
  • Key in orders and follow up with Customers
  • Enter and maintain customer records and pricing.
  • Travels to customers less than 10% of the time to visit with customers

Skills/Requirements:
  • Bachelor's Degree required.
  • Five plus years of previous customer service experience.
  • Two years' experience in sales.
  • Two years' experience in management.
  • Experience in a manufacturing environment is a plus.
  • SAP, Excel and Word experience preferred.
  • Occasional travel (under 10%) to customer locations.

Normal Office Hours: 7:00am to 4:00pm, M-F, with a one-hour lunch break coordinated with the CSRs within your department for departmental coverage.
Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.
Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more. We offer long-term career opportunities for our employees in a stable industry and clean working environment. We also offer tuition reimbursement to our employees after 1 year of service. Our Elkhart Branch employees average over 10 years of service with the company, and we'd like for you to join us! To learn more, check us out at www.carpenter.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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