Manager Trauma Informed Jobs (NOW HIRING)

Exciting New Opportunity at The Sanctuary on Potomac

Join us in making a lasting impact! We are excited to announce an upcoming opportunity at The Sanctuary on Potomac, a new 43-unit Permanent Supportive Housing (PSH) development dedicated to providing safe, stable, and affordable housing for individuals experiencing homelessness and those with complex service needs.

As we prepare to open our doors, we are building a compassionate, mission-driven team committed to fostering housing stability, promoting resident well-being, and creating a supportive community where individuals can thrive.

If you are passionate about serving others, believe in the Housing First model, and want to be part of an innovative and purpose-driven initiative from the very beginning, we encourage you to apply. This is a unique opportunity to help shape a new community and make a meaningful difference in the lives of our future residents.

Stay tuned for upcoming career opportunities and be part of this exciting new chapter at The Sanctuary on Potomac.

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The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.    

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?  

• Make a difference in your community  
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies  
• Participate in a diverse workplace that values inclusivity  
• Volunteer in the community on paid time  
• Continue your education on the job and through our tuition reimbursement program  

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.  

AHA is an Equal Opportunity Employer.

• This role requires consistent application of trauma-informed care principles when interacting with residents[FT1] , many of whom have experienced significant trauma and are living with mental health conditions. The Housing Specialist will support housing stability by fostering a safe, respectful, and empowering environment.
• Responsible for the completion of requested property accounting functions by assigned due dates.
• Inspects apartments after move out to determine the security deposit dispositions.
• Keeps  abreast of property conditions, and to makes suggestions and initiates action to make needed improvements.
• Assures compliance with all regulations for funding sources (e.g., LIHTC, RTC, Project Based Section 8, Public Housing etc.).
• Give direction and delegate tasks to property staff.  May be responsible for more than one property.
• Lease apartments when needed. This includes but is not limited to the following duties:
• Completes reference and credit checks to assure AHA leasing guidelines are followed. .
• Receive and process completed applications including the determining of eligibility under the program guidelines.
• Prepares lease documents, addendums, and community policies for all residents.
• Coordinate move-in of new residents.
• Inspect move-ins to assure staff and vendors are performing their jobs in such as manner as to meet company standards
• Complete unit inspection with resident on or before move-in.
• Advise resident of proper operation of appliances.
• Provide Resident Handbook to new residents, outlining the community policies, location of schools, stores and important phone numbers.
• Performs follow-up of any concerns or additional work orders that were noted in the move in inspection or lease signing process.
• Monitors advertising to assure full occupancy. Keeps waiting list(s) current.
• Enforces and follows all Fair Housing rules and regulations.
• Delivers any posting to residents 
• Is available to take all resident complaints, including but not limited to: repair requests, resident relations, towing, and resident assistance.

• High School diploma or equivalent.
• Minimum of Three years of experience
• Strong knowledge of Housing Program Regulations and Compliance including experience with the following programs: Tax Credits, Project-based Section 8, and Public Housing.  
• Prior experience in a PHA setting
• Must have reliable transportation, a valid Drivers License, and be current with all necessary insurance.
• Solid knowledge of Fair Housing Laws
• Solid leasing and resident relation skills
• Solid computer skills
• Ability to give direction and appropriately delegate responsibility to staff and to promote the willingness of a response.
• The ability to troubleshoot, recognizes potential problems, and offer alternatives.
• Conflict resolution and de-escalation techniques
• Trauma-informed care principles and practices
• Complete mandatory training per AHA
• Experience working with individuals experiencing homelessness, mental health conditions, or trauma

• Commitment to completing mandatory trauma-informed care and mental health training as designated by management  
• Willingness to continuously build skills related to behavioral health, de-escalation, and resident engagement
• Completion of Certification within the first 6 months of employment

• Apply trauma-informed care principles (safety, trustworthiness, choice, collaboration, and empowerment) in all resident interactions
• Engage residents with empathy, patience, and respect, recognizing the impact of trauma on behavior and decision-making
• Utilize de-escalation and supportive communication techniques to respond to crises or heightened/escalated situations
• Collaborate with Aurora Mental Health & Recovery and other service providers to support resident stability and well-being
• Maintain appropriate professional boundaries while fostering supportive relationships
• Participate in required trauma-informed care and mental health training and apply learned practices in daily work
• Perform other related duties as assigned

Salary $33.00-$37.00 an hour based on education and experience.

*Hiring Bonus* This position is eligible for a $2,000 hiring bonus. Apply to learn more!

In accordance with the Colorado Equal Pay for Equal Work Act, we are actively recruiting for this position and accepting applications. This posting will remain open until the role is filled or until October 2026, whichever comes first.

We are an Equal Opportunity Employer and are committed to fostering an inclusive and accessible workplace. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law. Applicants with disabilities or those who require a reasonable accommodation to complete the application or interview process are encouraged to contact us to request assistance.

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