As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond ... The Tour Manager at The Merch Collective plays a role leading all aspects of client touring ...
As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond ... The Tour Manager at The Merch Collective plays a role leading all aspects of client touring ...
As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond ... The Tour Manager at The Merch Collective plays a role leading all aspects of client touring ...
As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond ... The Tour Manager at The Merch Collective plays a role leading all aspects of client touring ...
Retail Manager
Brentwood, TN · On-site
Store - NASH-BRENTWOOD, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ...
Retail Manager
Brentwood, TN · On-site
Store - NASH-BRENTWOOD, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ...
Retail Manager
Brentwood, TN · On-site
Store - NASH-BRENTWOOD, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ...
Retail Manager
Brentwood, TN · On-site
Store - NASH-BRENTWOOD, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ...
Merchandise Manager
Columbia, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Columbia, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Memphis, TN · On-site
$48K - $59K/yr
Store - MPHS-POPLAR, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures ...
Merchandise Manager
Memphis, TN · On-site
$48K - $59K/yr
Store - MPHS-POPLAR, TN The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures ...
Merchandise Manager
Brownsville, TN · On-site
$40K - $49K/yr
High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required * Store management experience in retail ...
Merchandise Manager
Brownsville, TN · On-site
$40K - $49K/yr
High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required * Store management experience in retail ...
Merchandise Manager
Paris, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Paris, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Columbia, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Columbia, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Mount Juliet, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Mount Juliet, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Paris, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Paris, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Mount Juliet, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Mount Juliet, TN · On-site
$15/hr
Manages the setup and maintenance of displays for specific store sections, ensuring signage is ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Merchandise Manager
Collierville, TN · On-site
$44K - $54K/yr
The Merchandise Manager owns and manages the relationship between Orgill and the vendor. The MM controls the breadth of the assortment and determines to the extent what Orgill will offer our ...
Merchandise Manager
Collierville, TN · On-site
$44K - $54K/yr
The Merchandise Manager owns and manages the relationship between Orgill and the vendor. The MM controls the breadth of the assortment and determines to the extent what Orgill will offer our ...
Merchandise Manager
Brownsville, TN · On-site
$40K - $49K/yr
High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required * Store management experience in retail ...
Merchandise Manager
Brownsville, TN · On-site
$40K - $49K/yr
High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required * Store management experience in retail ...
Merchandise Manager
Collierville, TN · On-site
$44K - $54K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Merchandise Manager
Collierville, TN · On-site
$44K - $54K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Merchandise Manager
Nashville, TN · On-site
$48K - $59K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Merchandise Manager
Nashville, TN · On-site
$48K - $59K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Gift/Merchandise Manager
Gallaway, TN · On-site
$125K/yr
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt! Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Gift/Merchandise Manager
Gallaway, TN · On-site
$125K/yr
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt! Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt! Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt! Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Merchandise Manager
$48K - $59K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Merchandise Manager
$48K - $59K/yr
GENERAL SUMMARY & SCOPE The Merchandise Manager (MM) is responsible for leading through Ulta Beauty's mission, vision, and values and contributing to a high-performing team that consistently delivers ...
Gift/Merchandise Manager
Gallaway, TN · On-site
$113 - $138/hr
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt!Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Gift/Merchandise Manager
Gallaway, TN · On-site
$113 - $138/hr
Our Gift/Merchandise Management is the reason it's impossible to go a day without seeing someone in a Buc-ee's T-Shirt!Gift/Merchandise Managers lead a team in the warehouse and on the sales floor ...
Manager Tour Merchandise Manager information
What does a tour merchandise manager do?
A Tour Merchandise Manager oversees the sales and logistics of merchandise for artists or bands while on tour. They are responsible for managing inventory, setting up and breaking down merchandise booths at each venue, handling cash and credit sales, and ensuring accurate financial reporting. Additionally, they coordinate with suppliers, design teams, and venue staff to maximize sales and maintain brand consistency throughout the tour.
What are the key skills and qualifications needed to thrive as a tour merchandise manager, and why are they important?
To thrive as a Tour Merchandise Manager, you need expertise in inventory management, sales forecasting, and logistics, typically supported by experience in merchandising or event management. Familiarity with point-of-sale (POS) systems, merchandise tracking software, and basic accounting tools is essential. Strong organizational skills, effective communication, and the ability to problem-solve under pressure are standout soft skills for this role. These competencies are crucial for ensuring merchandise operations run smoothly, maximizing sales, and maintaining positive relationships with artists, crew, and fans during tours.
What are some common challenges that a tour merchandise manager faces while on the road, and how can they be addressed?
Tour Merchandise Managers often encounter challenges such as managing inventory across multiple venues, adapting to varying sales environments, and coordinating logistics under tight schedules. Staying organized is crucial—using inventory tracking software and maintaining clear communication with both the touring crew and local venue staff helps minimize errors. Flexibility and proactive problem-solving are key, as unexpected issues like shipment delays or changing venue layouts can arise. Building strong relationships with vendors and local teams also ensures smoother operations throughout the tour.
What is the difference between Manager Tour Merchandise Manager vs Tour Merchandise Coordinator?
| Aspect | Manager Tour Merchandise Manager | Tour Merchandise Coordinator |
|---|---|---|
| Credentials | Experience in retail management, merchandising, and industry-specific certifications | Entry to mid-level experience, often with retail or event coordination background |
| Work Environment | Oversees multiple tour locations, manages staff, and handles logistics | Supports merchandise setup, assists with inventory, and coordinates daily activities |
| Employer & Industry Usage | Common in large touring companies, music festivals, and sports events | Typically found in event planning firms, concert tours, and promotional events |
The Manager Tour Merchandise Manager generally holds a higher level of responsibility, overseeing entire merchandise operations across tours, while the Tour Merchandise Coordinator focuses on supporting daily activities and logistics. Both roles require industry-specific knowledge, but the manager position involves strategic planning and team management.
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
Job description
About Sony Music Entertainment
At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
The Merch Collective is a strategic merchandise partner connecting our clients to their fans. We are an agile creative practice built to solve the commercial and creative challenges of the world's top artists. As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond the Sony ecosystem. We're defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client's team, bringing transparency, accountability, and tailored support to every partnership.
The Tour Manager at The Merch Collective plays a role leading all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.
What you'll do:
Tour Planning & Forecasting
Road & Inventory Management
Logistics & Fulfillment
Settlements, Financials & Reporting
Client & Internal Collaboration
Who you are:
What we give you:
Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.
At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
The Merch Collective is a strategic merchandise partner connecting our clients to their fans. We are an agile creative practice built to solve the commercial and creative challenges of the world's top artists. As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond the Sony ecosystem. We're defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client's team, bringing transparency, accountability, and tailored support to every partnership.
The Tour Manager at The Merch Collective plays a role leading all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.
What you'll do:
Tour Planning & Forecasting
- Develop and execute tour merchandise forecasts based on historical sales, demographics, and venue-specific data.
- Partner with internal teams to coordinate timelines for product development, production, and delivery.
- Collaborate with artist's management to align projections with tour schedules and creative direction.
- Monitor and adjust product line performance to maximize sales and minimize overages.
Road & Inventory Management
- Oversee all aspects of road inventory including planning, warehouse coordination, and on-tour stock levels.
- Ensure all inventory is accurately tracked in systems such as AtVenu and Excel.
- Train, supervise, and support road staff and tour representatives to ensure consistency in execution and reporting.
- Travel to select live events to oversee execution, train staff, and uphold presentation standards.
Logistics & Fulfillment
- Lead all logistics related to US and Canadian touring including freight, customs, and venue coordination.
- Execute timely tour pulls and shipments, including essential vending equipment (POS systems, signage, displays, etc).
- Maintain vendor and freight partner relationships to ensure cost-effective, timely, and reliable service.
Settlements, Financials & Reporting
- Collect nightly settlements from venues and road teams, ensuring timely, accurate reporting to internal stakeholders.
- Maintain up-to-date financial tracking across all shows and routings.
- Audit expenses, monitor float and cash flow, and report discrepancies or issues to finance and leadership.
- Provide regular summaries of tour performance, risks, and opportunities.
Client & Internal Collaboration
- Serve as the primary point of contact for client needs during tour cycles.
- Liaise between Artist Relations, Account Management, eCom, Production, and Finance to ensure alignment and execution.
- Proactively communicate feedback from the road to inform future product development and process improvements.
- Maintain ongoing communication with clients, Account Managers, and leadership, ensuring expectations are exceeded at every step.
Who you are:
- 5+ years of experience in tour merchandise operations
- Proficiency in AtVenu and Excel
- Excellent interpersonal skills with clear, professional written and verbal communication
- Experience managing tour reps, vendors, and US / Canadian logistics
- High attention to detail, strong time management, and organizational habits
- Ability to thrive in high-pressure environments with composure and focus
- Strategic and creative problem-solving mindset with a drive for continuous improvement
- Willingness to travel when necessary and work flexible hours, including nights and weekends
- Passion for live music, artist collaboration, and fan experience
- Experience working in a fast-paced, high-volume merchandise company
- Background interfacing with artist teams, venue contacts, and senior stakeholders
- Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes
- Ability to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business
What we give you:
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.