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Manager Timeshare Call Center Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

... call center agents * Training and supporting office staff * Handling complaints and specific ... Managing mail distribution * Organizing office budget * Managing records of office expenses and ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

... call center agents * Training and supporting office staff * Handling complaints and specific ... Managing mail distribution * Organizing office budget * Managing records of office expenses and ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Call center experience preferred, not required. * Strong analytical and problem-solving skills ... Demonstrated organizational skills to manage multiple projects and priorities. * Self-motivated and ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Call center experience preferred, not required. * Strong analytical and problem-solving skills ... Demonstrated organizational skills to manage multiple projects and priorities. * Self-motivated and ...

Infojini Inc

Customer Support

Rochester, NY

$16.75 - $21.50/hr

... department manager. Be able to meet criteria for daily call averages and call statistics ... Preference given to people with previous telecommunications call center experience. They will be ...

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All JobsTimeshare Call Center JobsManager Timeshare Call Center JobsManager Timeshare Call Center Jobs in Rochester, NY

Manager Timeshare Call Center information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do manager timeshare call center jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager timeshare call center in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a manager timeshare call center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

How does a manager timeshare call center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What are the key skills and qualifications needed to thrive as a manager timeshare call center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What cities near Rochester, NY are hiring for Manager Timeshare Call Center jobs?

Cities near Rochester, NY with the most Manager Timeshare Call Center job openings:

Manager Timeshare Call Center jobs near you

Bilingual Spanish Call Center Rep - Quality Service Associate

Continental Service Group

Fairport, NY • On-site

$14.75 - $18.50/hr

Other

Re-posted 21 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
- Award-winning benefits packages
- monthly bonus opportunity
- Flexible schedules
- Growth opportunities
- Repeatedly named one of the Best Places to Work in Collections
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Bilingual Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers and businesses
  • Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
  • Other duties as assigned
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fluent in conversational English and Spanish
  • Ability to proficiently read and write in English
  • Ability to proficiently read and write in Spanish is preferred.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to obtain and maintain Government Security Clearance
  • Ability to obtain and maintain State Collections Licensure
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
  • No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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