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Manager Timeshare Call Center Jobs in Rochester, NY

Coast Professional

MAX - CMS Director

Geneseo, NY · On-site

$80K/yr

About the Role : The Call Center Manager works with and directs employees regarding their position responsibilities. Manager is responsible for all High-Risk transactions as defined by the ...

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All JobsTimeshare Call Center JobsManager Timeshare Call Center JobsManager Timeshare Call Center Jobs in Rochester, NY

Manager Timeshare Call Center information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do manager timeshare call center jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager timeshare call center in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a manager timeshare call center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

How does a manager timeshare call center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What are the key skills and qualifications needed to thrive as a manager timeshare call center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What cities near Rochester, NY are hiring for Manager Timeshare Call Center jobs?

Cities near Rochester, NY with the most Manager Timeshare Call Center job openings:

Manager Timeshare Call Center jobs near you

Call Center Representative II

University of Rochester

Rochester, NY • On-site

$19.72 - $26.62/hr

Full-time

Re-posted 4 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

126th of 620 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500281 Therapy Support Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides communication support services including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.
JOB DUTIES AND RESPONSIBILITIES:
  • Answers large volume of inbound inquiries by phone, email and other electronic interfaces.
  • Follows prescribed protocol and Standard Operating Procedures in order to schedule patient appointments, resolve patient issues, responds to patient/physician inquiries, handles or redirects billing inquiries, handles patient/customer complaints and provides basic technical support.
  • Ensures appropriate use and distribution of Electronic Medical Record information.
  • During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations.
  • Assesses the urgency of the situation and determines the appropriate action or referral source.
  • Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, registers patients, records information and documents problem resolutions.
  • Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for many University Medical Center departments and affiliate organizations.
  • Determines when situations warrant contacting Administrators, on call physicians, Security, or Public Relations.
  • Researches, resolves and documents non-routine paging issues which have impacted or delayed patient care.
  • As required, performs disaster protocols.
  • Resolves inquiries efficiently and escalates appropriately so all calls are resolved/documented.
  • Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities.
  • Independently initiates outbound communications following prescribed protocol and standard operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards.
  • This may include, but is not limited to making routine appointments, managing wait/recall lists and communications regarding event cancellations, changes and updates.
  • Monitors appointment schedules, systems, and resources.
  • Provides feedback and suggestions for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste.
  • Alerts leads and supervisor to problems with systems, equipment, workstations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times.
  • Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers.
  • Keeps abreast regulations, compliance requirements and applies best practices.
  • Is aware of and avoids issues downstream related to scheduling, initial registration and billing.
  • Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

Other duties as assigned.
QUALIFICATIONS:
  • High School Diploma required.
  • 1 year of customer service experience required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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