ZipRecruiter

Log In

1

Manager Technology Operations Jobs in Warwick, RI

Citizens

Principal Incident Manager

Johnston, RI

$120K - $150K/yr

Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work ... Technology Operations, or a related discipline. Experience leading enterprise level service ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...

SUNRISE TECHNOLOGIES INC

Operations Manager

Raynham, MA · On-site

$125 - $140/hr

Sunrise Technologies - Raynham, MA 02767 * Position Type: Full Time * Education Level: 4 Year ... Management Position Summary The Director of Operations will lead all operational activities for ...

Talent ACQ

Operations Manager

Providence, RI · On-site

$90K - $110K/yr

Operations Manager At Crown Supply Co., Inc., we believe that strategic management can amplify ... You will report directly to the CTO. Leverage cutting-edge supply chain software and a supportive ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

Manage identity and device lifecycle work. Provision accounts and devices for new hires, support ... Support endpoint and security operations. Review security alerts and log events, monitor patch ...

REGENT

IT Systems Administrator

North Kingstown, RI · On-site

$65 - $95/hr

Manage identity and device lifecycle work. Provision accounts and devices for new hires, support ... Support endpoint and security operations. Review security alerts and log events, monitor patch ...

Blount Fine Foods

Project Manager

Warren, RI · Hybrid

This role partners with Applications, Data & Integrations, ERP, Operational Technology, IT ... Project Manager II works with limited day-to-day oversight, escalating decisions that carry ...

previous pagenext page

Showing results 21-40

All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Warwick, RI

Manager Technology Operations information

See Warwick, RI salary details

$31.1K

$63.6K

$118.8K

How much do manager technology operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager technology operations in Warwick, RI is $63,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and company size. These roles often require strong leadership skills, technical expertise, and certifications such as ITIL or PMP.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other IT roles, with compensation often reflecting leadership responsibilities, technical expertise, and industry experience. Salaries can vary based on company size, location, and required skills such as project management and systems oversight.

What cities near Warwick, RI are hiring for Manager Technology Operations jobs?

Cities near Warwick, RI with the most Manager Technology Operations job openings:

Manager Technology Operations jobs near you

Principal Incident Manager

Citizens

Johnston, RI

$120K - $150K/yr

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

  • Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

  • Lead and mature enterprise service management practices across incident management, escalation, restoration, governance, and continuous improvement processes.

Job description

Description

Principal Service Management Specialist - Enterprise Incident Manager

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:

Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ

Remote work is not available for this position.

Work Schedule

Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.

Position Summary

The Principal Service Management Specialist provides strategic leadership across enterprise service management with a focus on incident management, operational resilience, governance, process maturity, and automation. This role partners with technology, business, risk, architecture, and engineering teams to strengthen service stability, accelerate service restoration, improve operational performance, and reduce recurring issues within a highly regulated environment.

Key Responsibilities

Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

Lead and mature enterprise service management practices across incident management, escalation, restoration, governance, and continuous improvement processes.

Serve as a senior escalation point for high impact service issues, coordinating cross functional response efforts and ensuring timely, risk based decision making.

Partner with engineering, architecture, operations, business, and risk stakeholders to design scalable service management solutions and improve service reliability.

Drive process modernization through workflow optimization, automation, analytics, reporting, and ITSM platform enhancements, including ServiceNow.

Translate complex technical issues into clear business impact assessments, executive communications, and actionable recovery plans.

Ensure incident and service management activities align with enterprise policies, audit requirements, regulatory expectations, and operational risk frameworks.

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions.

Define and monitor service management metrics, dashboards, and performance indicators to improve mean time to restore, process adherence, data quality, and overall service health.

Mentor team members, influence stakeholders without direct authority, and promote a culture of accountability, resilience, innovation, and continuous improvement.

Required Qualifications

5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline.

Experience leading enterprise level service management or incident management activities within a complex, highly regulated environment.

Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls.

Hands on experience with ServiceNow or a comparable ITSM platform, including workflow management, reporting, automation, and data quality oversight.

Strong communication skills with the ability to engage executive and technical audiences and translate technical issues into business impact and action plans.

Demonstrated ability to influence cross functional teams, drive accountability, and lead through ambiguity and high pressure situations.

Preferred Qualifications

Experience within financial services, banking, or another highly regulated industry.

ITIL certification or equivalent service management certification.

Experience improving service management processes through automation, analytics, workflow design, or platform modernization initiatives.

Experience managing cyber incidents, operational incidents, regulatory events, or customer impacting incidents.

Core Competencies

Enterprise Service Management

Incident Management Leadership

Executive Communication

Stakeholder Management

Risk Based Decision Making

Operational Resilience

Service Governance

Process Improvement

Automation and Workflow Optimization

Data Driven Decision Making

Problem Management

Team Leadership and Mentorship

Education and Certifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, Management, or a related field preferred.

Additional certifications in IT Service Management, Incident Management, Risk Management, Operational Resilience, or related disciplines preferred.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday to Friday

Pay Transparency

The salary range for this position is $120,000 to $150,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, budget, work location, and relevant skills and experience.

Benefits

Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

Citizens Benefits Overview

https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

Apply