Principal Incident Manager
$120K - $150K/yr
Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
Principal Incident Manager
$120K - $150K/yr
Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
Principal Incident Manager
$120K - $150K/yr
Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
Principal Incident Manager
$120K - $150K/yr
Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
Principal Incident Manager
$120K - $150K/yr
Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
Principal Incident Manager
$120K - $150K/yr
Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work ... Technology Operations, or a related discipline. Experience leading enterprise level service ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
IT Support Technician
New Bedford, MA · On-site
Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative ... Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ...
Chief Technology Officer
Mansfield, MA · On-site
$200K - $225K/yr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
Quick apply
Chief Technology Officer
Mansfield, MA · On-site
$200K - $225K/yr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
Chief Technology Officer
Mansfield, MA · On-site
$200K - $225K/yr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
Chief Technology Officer
Mansfield, MA · On-site
$200K - $225K/yr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
Chief Technology Officer
Mansfield, MA · On-site
$200 - $225/hr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
Chief Technology Officer
Mansfield, MA · On-site
$200 - $225/hr
... Technology Operations & Security: Ensure high performance, uptime, and data integrity through effective infrastructure, network, data management, and security protocols. * Cloud & Digital ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
... operational needs * Monitor and ensure timely completion of IT service requests * Manage Agency ... wide IP phone systems * Maintain and manage IT asset inventory, including tracking and lifecycle ...
Strong focus on field operations alignment, change management for frontline workforces, and ... Lead delivery of field mobility technology initiatives across electric and gas distribution ...
Strong focus on field operations alignment, change management for frontline workforces, and ... Lead delivery of field mobility technology initiatives across electric and gas distribution ...
... operational efficiency, and scalable technology outcomes across the organization. Reports into the ... Own portfolio financial management, including budgeting, forecasting, cost transparency, and ...
New
... operational efficiency, and scalable technology outcomes across the organization. Reports into the ... Own portfolio financial management, including budgeting, forecasting, cost transparency, and ...
New
... operational efficiency, and scalable technology outcomes across the organization. Reports into the ... Own portfolio financial management, including budgeting, forecasting, cost transparency, and ...
New
... operational efficiency, and scalable technology outcomes across the organization. Reports into the ... Own portfolio financial management, including budgeting, forecasting, cost transparency, and ...
New
Operations Manager
North Attleboro, MA · On-site
Technology Utilize Salesfore, proprietary mobile applications, and operational software to manage work.
Operations Manager
North Attleboro, MA · On-site
Technology Utilize Salesfore, proprietary mobile applications, and operational software to manage work.
Be Seen First
Operations Manager
Providence, RI · On-site
$85K - $130K/yr
The Operations Manager is responsible for management of the facility and chrome coating operations ... technology known as the ME-92 Coating.
Quick apply
Be Seen First
Operations Manager
Providence, RI · On-site
$85K - $130K/yr
The Operations Manager is responsible for management of the facility and chrome coating operations ... technology known as the ME-92 Coating.
Operations Manager
Attleboro Falls, MA · On-site
Technology * Utilize Salesfore, proprietary mobile applications, and operational software to manage work.
Operations Manager
Attleboro Falls, MA · On-site
Technology * Utilize Salesfore, proprietary mobile applications, and operational software to manage work.
Accountable for delivery of programs across Agile frameworks and operational environments. Strong ... Execute Work Management Technology projects. * Coordinate Agile delivery and PI planning. * Align ...
Accountable for delivery of programs across Agile frameworks and operational environments. Strong ... Execute Work Management Technology projects. * Coordinate Agile delivery and PI planning. * Align ...
Manager Technology Operations information
See Warwick, RI salary details
$31.1K - $39.1K
20% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$39.1K - $47K
20% of jobs
The median wage is $52.9K / yr.
$47K - $55K
14% of jobs
$55K - $63K
9% of jobs
$63K - $71K
11% of jobs
$72.6K is the 75th percentile. Wages above this are outliers.
$71K - $78.9K
6% of jobs
$78.9K - $86.9K
6% of jobs
$86.9K - $94.9K
4% of jobs
$94.9K - $102.9K
3% of jobs
$102.9K - $110.8K
2% of jobs
$110.8K - $118.8K
4% of jobs
$31.1K
$63.6K
$118.8K
How much do manager technology operations jobs pay per year?
As of Aug 15, 2026, the average yearly pay for manager technology operations in Warwick, RI is $63,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.
How much do manager technology operations make in the US?
The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and industry. These roles often require strong leadership skills, technical expertise, and knowledge of IT infrastructure and systems management.
What are some common challenges a manager technology operations might face when overseeing a diverse technical team?
A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.
What is the difference between Manager Technology Operations vs Network Operations Manager?
| Aspect | Manager Technology Operations | Network Operations Manager |
|---|---|---|
| Primary Focus | Overseeing overall IT service delivery, infrastructure, and technology processes | Managing network infrastructure, security, and network performance |
| Certifications | ITIL, PMP, CompTIA, Cisco certifications | Cisco CCNA, CCNP, CompTIA Network+ |
| Work Environment | IT departments, cross-functional teams, enterprise environments | Network operations centers, data centers, enterprise networks |
| Common Usage | Broader IT management roles involving multiple technology domains | Specialized network management roles focusing on network infrastructure |
The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.
What is a manager technology operations?
A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.
Is a manager technology operations a high paying job?
A Manager of Technology Operations typically earns a high salary compared to many other roles in the tech industry, with compensation often reflecting experience, certifications, and the size of the organization. These roles usually include responsibilities such as overseeing IT infrastructure, managing teams, and ensuring operational efficiency, which contribute to their higher pay scale.
What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?
To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What cities near Warwick, RI are hiring for Manager Technology Operations jobs?
Cities near Warwick, RI with the most Manager Technology Operations job openings:
$120K - $150K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 8 days ago
Job description
Principal Service Management Specialist - Enterprise Incident Manager
Location & Work Arrangement
This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:
Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ
Remote work is not available for this position.
Work Schedule
Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.
Position Summary
The Principal Service Management Specialist provides strategic leadership across enterprise service management with a focus on incident management, operational resilience, governance, process maturity, and automation. This role partners with technology, business, risk, architecture, and engineering teams to strengthen service stability, accelerate service restoration, improve operational performance, and reduce recurring issues within a highly regulated environment.
Key Responsibilities
Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.
Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.
Lead and mature enterprise service management practices across incident management, escalation, restoration, governance, and continuous improvement processes.
Serve as a senior escalation point for high impact service issues, coordinating cross functional response efforts and ensuring timely, risk based decision making.
Partner with engineering, architecture, operations, business, and risk stakeholders to design scalable service management solutions and improve service reliability.
Drive process modernization through workflow optimization, automation, analytics, reporting, and ITSM platform enhancements, including ServiceNow.
Translate complex technical issues into clear business impact assessments, executive communications, and actionable recovery plans.
Ensure incident and service management activities align with enterprise policies, audit requirements, regulatory expectations, and operational risk frameworks.
Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions.
Define and monitor service management metrics, dashboards, and performance indicators to improve mean time to restore, process adherence, data quality, and overall service health.
Mentor team members, influence stakeholders without direct authority, and promote a culture of accountability, resilience, innovation, and continuous improvement.
Required Qualifications
5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline.
Experience leading enterprise level service management or incident management activities within a complex, highly regulated environment.
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls.
Hands on experience with ServiceNow or a comparable ITSM platform, including workflow management, reporting, automation, and data quality oversight.
Strong communication skills with the ability to engage executive and technical audiences and translate technical issues into business impact and action plans.
Demonstrated ability to influence cross functional teams, drive accountability, and lead through ambiguity and high pressure situations.
Preferred Qualifications
Experience within financial services, banking, or another highly regulated industry.
ITIL certification or equivalent service management certification.
Experience improving service management processes through automation, analytics, workflow design, or platform modernization initiatives.
Experience managing cyber incidents, operational incidents, regulatory events, or customer impacting incidents.
Core Competencies
Enterprise Service Management
Incident Management Leadership
Executive Communication
Stakeholder Management
Risk Based Decision Making
Operational Resilience
Service Governance
Process Improvement
Automation and Workflow Optimization
Data Driven Decision Making
Problem Management
Team Leadership and Mentorship
Education and Certifications
Bachelor's degree in Computer Science, Information Technology, Business Administration, Management, or a related field preferred.
Additional certifications in IT Service Management, Incident Management, Risk Management, Operational Resilience, or related disciplines preferred.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday to Friday
Pay Transparency
The salary range for this position is $120,000 to $150,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, budget, work location, and relevant skills and experience.
Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.
Citizens Benefits Overview
https://jobs.citizensbank.com/benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.