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Manager Technology Operations Jobs in Solon, OH (NOW HIRING)

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Lead and coordinate the activities of others, providing guidance, direction, and support Preferred Qualifications * 10+ years of experience in IT Service Management or IT Operations leadership roles

Cohen & Co.

Assurance Product Owner

Akron, OH · On-site

Support product management activities for technology solutions purchased and/or developed for the Assurance practice * Gather and synthesize user needs, operational issues, adoption feedback ...

Cohen & Co.

Assurance Product Owner

Cleveland, OH · On-site

Support product management activities for technology solutions purchased and/or developed for the Assurance practice * Gather and synthesize user needs, operational issues, adoption feedback ...

Cohen & Co.

Assurance Product Owner

Cleveland, OH · On-site

Support product management activities for technology solutions purchased and/or developed for the Assurance practice * Gather and synthesize user needs, operational issues, adoption feedback ...

Deloitte

M&A I&D IT Manager

Cleveland, OH · On-site

$92K - $113K/yr

M&A IT Manager Our Deloitte Strategy & Transactions team helps guide clients through their most ... ns, IT finances and expenses, Active Directory, end-user computing, messaging, enterprise ...

GEON

Vice President, Information Technology

Westlake, OH · On-site

$145K - $181K/yr

... s throughout the company. * Maintain IT general controls and support internal and external audit, including access management, change control, and segregation-of-duties review. * Incorporate ...

Process Technology

People Operations Manager

Mentor, OH · On-site

$95K - $115K/yr

Description About the Company Process Technology is a global leader designing and manufacturing ... Position Summary The People Operations Manager is responsible for the operational excellence ...

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Manager Technology Operations information

See Solon, OH salary details

$28.8K

$59K

$110.2K

How much do manager technology operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager technology operations in Solon, OH is $58,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and company size. These roles often require strong leadership skills, technical expertise, and certifications such as ITIL or PMP.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other IT roles, with compensation often reflecting leadership responsibilities, technical expertise, and industry experience. Salaries can vary based on company size, location, and required skills such as project management and systems oversight.

What cities near Solon, OH are hiring for Manager Technology Operations jobs?

Cities near Solon, OH with the most Manager Technology Operations job openings:

Manager Technology Operations jobs near you

IT Service Management (ITSM) Lead

CBIZ

Cleveland, OH • Hybrid

Full-time

Re-posted 28 days ago

CBIZ rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

13th of 23 rated bookkeepers and accountants

Job description

#LI-AM1 #LI-Hybrid

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications 

  • College Degree or equivalent required
  • 8 years related experience
  • Expert technical knowledge
  • Knowledge of industry regulations
  • Ability to lead and coordinate the team activities of others
  • Ability to formulate, document and recommend new policies and procedures
  • Able to work in and lead a team
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability

We are seeking an experienced IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service management practices within a mid-to-large organization. This role is responsible for driving service maturity, establishing governance and metrics, and leading cross-functional adoption of ITIL best practices. 

The ITSM Lead will partner closely with key stakeholders to ensure consistent, measurable, and continually improving IT services that align with business objectives.

Essential Functions and Primary Duties

  • Own, govern, and mature core ITSM practices, including Incident, Problem, Change, Knowledge, and Service Catalog Management
  • Develop and maintain policies, procedures, and governance frameworks
  • Establish and manage KPIs, SLAs, dashboards, and executive-level reporting to measure service performance and maturity
  • Drive root cause analysis, process audits, and continual service improvement initiatives
  • Lead cross-team adoption of ITIL best practices and ensure consistent execution across IT 
  • Facilitate training sessions, workshops, and stakeholder engagement to promote process adherence and improvement
  • Drive accountability and performance across teams, ensuring measurable service improvements
  • Partner with IT leadership to align service management practices with business needs and regulatory requirements
  • Lead and coordinate the activities of others, providing guidance, direction, and support

Preferred Qualifications

  • 10+ years of experience in IT Service Management or IT Operations leadership roles
  • ITIL 4 Foundation Certification required; advanced ITIL certifications preferred
  • Demonstrated success implementing, governing, and improving ITSM practices in mid-to-large organizations
  • Strong experience owning and maturing ITIL practices (Incident, Problem, Change, Knowledge, Service Catalog)
  • Proven ability to build metrics, KPIs, SLAs, dashboards, and executive-level reporting
  • Strong analytical and root cause analysis skills with the ability to translate insights into actionable improvements
  • Excellent facilitation, training, and stakeholder engagement skills
  • Strong leadership, collaboration, and time management abilities

What CBIZ employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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