Manager Technology Operations Jobs in Portland, ME

About Team / Role

We are seeking a highly skilled Solutions Manager to join WEX, with a primary focus of bringing together our scheme partners and internal stakeholders to deliver growth initiatives. The role will oversee our scheme and network solutions portfolio, with responsibility for driving growth, managing commercial outcomes for the respective America's P&Ls via initiative delivery. The role will also require scheme and payments ecosystem knowledge to aid the fostering of innovation for WEX across the payments ecosystem. This role combines financial acumen with strategic leadership in scheme solutions development, ensuring WEX maximizes value from relationships with Visa, Mastercard, and other payment networks while expanding into new markets and customer segments.

As the Solutions leader in the region, you will own the regional management of network and scheme engagement for the team as well as be a guide and enabler for P&L stakeholder interactions/projects. Your primary role will be ensuring all financial targets, margins, and volume commitments are consistently achieved and all projects are managed from inception to completion. You will provide monthly reporting collaborate with Solutions SMEs to evaluate the financial and operational impacts of upcoming scheme innovations.

In addition, you will lead Tier 1 solution growth across global customers in conjunction with internal stakeholders (senior executives and delivery functions) and work closely with customers to co-create new solutions. This role requires both strategic foresight and hands-on delivery management, coordinating cross-functional teams to ensure successful solution implementation and solution launches.

How You'll Make an Impact

Market & Solution Growth

• Drive the expansion of Tier 1 solutions across global accounts by educating and collaborating with both internal and customer stakeholders.

• Manage scheme and market solution reviews to identify opportunities for improved performance and new commercial models to grow and protect WEX portfolios.

• Partner with schemes to execute vertical strategies that enhance business growth.

Scheme Solution Leadership

• Oversee BIN portfolio management for the region (aligning to global scheme manager), ensuring optimisation and alignment with business priorities.

• Support and lead the launch of new scheme-driven products and solutions.

• Act as the subject matter expert on scheme and network innovations, providing guidance to internal stakeholders

• Manage schedules, resources, and budgets to ensure successful delivery of projects.

• Serve as a bridge across Sales, Product, Technology, Operations, and Risk to ensure solutions meet both technical and commercial requirements.

• Apply structured project management methodologies to deliver programs on time, within scope, and aligned with business objectives.

Program & Delivery Management

• Coordinate all aspects of scheme solution delivery, from inception through implementation.

• Be the scheme solution SME

• Lead and take ownership of outcomes on cross-functional initiatives

Innovation & Customer Engagement

• Collaborate directly with customers to co-create innovative payment and travel solutions.

• Foster customer ideation to support the development of new scheme based solution models aligned with WEX/Customer/market needs.

• Lead acceptance engagement programs (e.g., VIP, Boost, BSA) to strengthen customer adoption and network positioning.

Experience You'll Bring

Education:

• Bachelor's degree in Law, Finance, Business, or related discipline

Professional Experience:

• 7+ years in contract management, commercial roles, or financial services with direct exposure to Visa, Mastercard, or other payments networks.

• MUST have a payments product management background at and Issuer or Acquirer

• Demonstrated success delivering ROI from complex commercial agreements.

• Strong financial management and reporting, including volume tracking and margin optimization.

• Prior experience in card issuing or payments industry is essential; further experience in travel payments highly desirable.

Technical & Professional Skills:

• Proficiency in financial modeling and data interpretation (Google Suite, Excel or equivalent tools).

• Familiarity with payments network operating regulations and compliance requirements.

• Willingness to travel

Attributes:

• Commercially minded - A high degree of commercial acumen is essential.

• Results-driven - Focused on delivering measurable outcomes in line with financial and operational goals. Comfortable owning tasks from inception to completion and managing projects, tasks, people to achieve outcomes

• Detail-oriented - Strong focus on accuracy in contract terms, financial analysis, and reporting.

• Proactive & Strategic - Anticipates challenges, identifies opportunities, and develops forward-looking solutions.

• Resilient & Adaptable - Comfortable operating in a fast-changing payments landscape and handling complex and ambiguous.

• Influential Communicator - Capable of engaging and persuading both internal and external partners.

• Collaborative - Works effectively across functions, fostering strong partnerships with internal teams and external stakeholders.

Competencies

• Initiative Management - Proven ability to manage complex commercial and solutions deliver from ideation to completion across a broad range of stakeholders.

• Strategic Thinking - Ability to anticipate and evaluate the opportunity/impact of scheme changes, future network changes, solutions, and innovations on the bank's operations and financial performance.

• Problem-Solving - Proactive approach to identifying risks, resolving contract/performance issues, and developing commercial solutions. Ability solve to map detailed issues to wider business impact

• Performance & Target Management - Skilled in monitoring and driving progress toward financial, volume, and contractual performance targets.

• Reporting & Communication - Excellent ability to prepare clear, structured reports for executive stakeholders, presenting complex financial and contractual data concisely.

• Payments Industry Expertise - In-depth knowledge of Visa, Mastercard, and card issuing dynamics, including network rules, compliance frameworks, and ecosystem trends.

• Stakeholder Influence - Strong relationship-building and influencing skills, with experience engaging executives, external partners, and internal SMEs.

• Risk & Compliance Awareness - Broad understanding of regulatory obligations, compliance processes, and risk management in the payments and banking sector as they relate to networks..

• Collaboration & Teamwork - Ability to work cross-functionally with Legal, Finance, Product, Risk, and Operations to deliver aligned outcomes.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $125,300.00 - $154,100.00