Manager Technology Operations Jobs in Augusta, ME

Description

First National Bank is seeking an experienced IT Manager to lead the Bank's technology team and oversee the reliable delivery, support, and evolution of technology services across the organization.

Reporting to the Chief Information Officer, this role combines technical leadership, people management, service delivery, and operational ownership. We are looking for someone who has a strong technical foundation, who develops people well, and sees IT as a service to the organization.

This position offers competitive pay, time off, 401(k) with match, insurance benefits and a bonus plan. Opportunities for personal growth and professional development, tuition support, paid volunteer hours and more. And yes, a real opportunity to make a difference in the place where you live. We are proud to be on the 2025 & 2026 list of Best Places to Work in Maine.

Fulltime, In-Office Position

Pay Range: The pay range for this role is $100,000-$120,000, reflecting a good-faith estimate as of the posting date and accounting for the position's responsibilities, level, and location. Actual starting pay will be set at the Bank's discretion and will take into account the candidate's experience, education, skills, certifications, and other relevant factors.

What You'll Do

• Lead, coach, and develop the Bank's IT team, with a focus on clear responsibilities, strong technical capability, and individual growth.
• Oversee the reliable and effective delivery of the Bank's technology services and supporting technology environment.
• Provide technical leadership and serve as an escalation point for complex issues and significant incidents.
• Foster a service-oriented approach centered on ownership, responsiveness, communication, and the experience of the people we serve.
• Establish meaningful service measures that support visibility, decision-making, and ongoing refinement.
• Identify recurring issues and drive root-cause solutions.
• Oversee key IT operational practices including upgrades, patching, disaster recovery, asset management, change      management, and vendor coordination.
• Partner closely with Information Security and business leaders to support the Bank's operational and strategic goals.
• Help shape and execute the Bank's technology roadmap and modernization efforts.

What We're Looking For

• Strong technical background in enterprise IT infrastructure, Microsoft technologies, networking, endpoints, identity, applications, or related areas.
• Experience leading or mentoring technical professionals.
• Strong troubleshooting, critical-thinking, and decision-making skills.
• A strong service mindset with a focus on value, ownership, responsiveness, and user experience.
• Experience managing technology vendors, incidents, upgrades, and operational processes.
• Strong communication skills with both technical and non-technical audiences.
• Experience with IT service management practices and a service-oriented approach to technology.
• ITIL 4 knowledge, experience, or certification is preferred but not required.
• Banking, financial services, or other regulated-industry experience is a plus.

The Opportunity

The IT Manager will have a meaningful role in shaping how technology services are delivered across First National Bank while supporting the continued evolution of the Bank's technology environment.

We are looking for someone who is curious, accountable, technically capable, and service-minded, with a focus on delivering value, developing others, and creating positive outcomes through technology.

First National Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race/ethnicity, gender, qualified protected veteran, disability status or any other characteristic protected by applicable law. 

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.