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Manager Technology Operations Jobs in Texas (NOW HIRING)

ExxonMobil

Technology Operations Specialist

Praha, TX

$48K - $65K/yr

... global operations of Lubricants Technology. You will be part of the ExxonMobil Technology ... This role involves collaboration, coordination, and data management. What will you do Collaborating ...

Quantiq

IT Operations Engineer

Austin, TX · On-site

As an IT Operations Engineer, you will be responsible for managing and maintaining the core IT infrastructure, ensuring that systems run smoothly and are consistently optimized. This role requires a ...

McKesson

Senior Director IT Operations

Irving, TX · Hybrid

$218K - $254K/yr

Senior Director IT Operations LOCATION: 6555 State Highway 161, Irving, TX 75039 JOB DUTIES ... Govern Knowledge Management strategies for high-quality documentation and operational efficiency.

Quantiq

IT Operations Engineer

Austin, TX · On-site

As an IT Operations Engineer, you will be responsible for managing and maintaining the core IT infrastructure, ensuring that systems run smoothly and are consistently optimized. This role requires a ...

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All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Texas

Manager Technology Operations information

See Texas salary details

$28.9K

$59.1K

$110.4K

How much do manager technology operations jobs pay per year?

As of Aug 13, 2026, the average yearly pay for manager technology operations in Texas is $59,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and industry. These roles often require strong leadership skills, technical expertise, and knowledge of IT infrastructure and systems management.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other roles in the tech industry, with compensation often reflecting experience, certifications, and the size of the organization. These roles usually include responsibilities such as overseeing IT infrastructure, managing teams, and ensuring operational efficiency, which contribute to their higher pay scale.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What are the most commonly searched types of Technology Operations jobs in Texas? The most popular types of Technology Operations jobs in Texas are:
What cities in Texas are hiring for Manager Technology Operations jobs? Cities in Texas with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you
Infographic showing various Manager Technology Operations job openings in Texas as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

IT Service Delivery & End User Operations Manager

Texas Scottish Rite Hospital for Children

Dallas, TX

Full-time

Re-posted 12 days ago

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

IT Service Delivery & End User Operations Manager

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00am - 5:00pm

After hours and weekends as needed

Job Description:

Position Summary

The Manager, IT Service Delivery & End User Operations provides strategic and operational leadership for enterprise IT support services across the health system. This role is responsible for leading end-user support operations, IT service delivery governance, operational process maturity, and continuous improvement initiatives while ensuring reliable, secure, and high-quality technology services for clinical and business operations.

The position combines leadership oversight for the Help Desk, Desktop Support, endpoint operations, and IT service management (ITSM) processes into a centralized operational leadership role. The Manager partners closely with Infrastructure, Applications, Cybersecurity, Clinical Informatics, and business leaders to ensure technology services align with organizational priorities, patient care delivery, cybersecurity requirements, and operational excellence objectives.

This role also serves as a key driver for modernization initiatives through the adoption of AI-enabled support capabilities, automation technologies, operational analytics, self-service strategies, and workflow optimization to improve efficiency, scalability, and the overall end-user experience.

Key Responsibilities

IT Service Delivery & Operational Leadership

  • Lead enterprise IT support operations including Help Desk, desktop support, endpoint services, and operational service coordination across hospital and clinic locations
  • Establish accountability for service delivery performance, SLA attainment, escalation management, and customer satisfaction metrics
  • Oversee incident, request, problem, and change management processes across IT operational teams
  • Coordinate major incident response activities, outage communications, operational recovery efforts, and root cause analysis
  • Develop operational dashboards, KPI reporting, trend analysis, and executive-level service reporting
  • Ensure operational consistency and standardized support processes across all facilities and departments

Healthcare Technology Support

  • Support mission-critical clinical and operational technologies including Epic, clinical workstations, WOWs (Workstations on Wheels), printers, badge authentication systems, mobile devices, and endpoint peripherals
  • Partner with clinical leadership and operational departments to ensure technology services support patient care workflows and clinician efficiency
  • Coordinate operational support activities for hospitals, clinics, therapy services, and administrative departments
  • Ensure support processes minimize disruption to patient care operations and maintain high availability standards
  • Support operational readiness initiatives related to healthcare compliance, accreditation, and audit requirements

AI, Automation & Operational Modernization

  • Lead implementation and adoption of AI-enabled IT support capabilities including virtual agents, intelligent ticket routing, automated ticket summarization, knowledge recommendations, and predictive operational analytics
  • Identify opportunities to automate repetitive operational tasks and improve service efficiency through workflow automation and endpoint management technologies
  • Drive self-service initiatives including knowledge management, user enablement resources, automation workflows, and service catalog optimization
  • Collaborate with engineering and infrastructure teams to modernize endpoint provisioning, patch management, software deployment, and operational workflows
  • Evaluate emerging AI and automation technologies that enhance service quality, operational scalability, and workforce efficiency
  • Promote a data-driven and automation-first operational culture across support services

ITSM Governance & Continuous Improvement

  • Own and mature ITSM processes and platform utilization including ServiceNow governance and workflow standardization
  • Establish operational standards, escalation procedures, documentation requirements, and service governance controls
  • Drive continuous service improvement initiatives using operational metrics, trend analysis, and user feedback
  • Ensure operational processes align with cybersecurity standards, compliance requirements, and audit readiness objectives
  • Improve visibility into service health, recurring issues, operational risks, and performance trends

Leadership & Team Development

  • Provide leadership, coaching, mentoring, and performance management for support personnel and team leads
  • Foster a culture of accountability, professionalism, collaboration, innovation, and customer service excellence
  • Develop career growth pathways and succession planning opportunities within IT operations
  • Lead organizational change initiatives and operational communication efforts
  • Promote collaboration across Infrastructure, Networking, Security, Applications, and Clinical Informatics teams
Required Qualifications
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or related field equivalent experience considered
  • Minimum of 5 years of progressive IT operations, service delivery, or end-user support leadership experience
  • Experience managing enterprise Help Desk/Desktop Support operations in complex environments
  • Strong knowledge of IT Service Management (ITSM) principles including Incident, Problem, Change, and Request Management
  • Experience with ServiceNow or comparable ITSM platforms
  • Strong analytical, organizational, leadership, and communication skills
  • Experience leading operational process improvement and service optimization initiatives

Preferred Qualifications

  • Experience within healthcare, hospital systems, or regulated environments
  • Familiarity with Epic support environments and clinical operational workflows
  • Experience with AI-enabled IT operations, automation platforms, and workflow optimization technologies
  • Experience with endpoint management platforms such as Microsoft Intune, SCCM, KACE, Absolute, SolarWinds, or ManageEngine
  • ITIL certification or equivalent operational governance experience
  • Experience supporting hybrid infrastructure and cloud-based operational environments

Key Performance Indicators

  • SLA adherence and service responsiveness
  • End-user satisfaction and clinician experience metrics
  • Reduction in recurring incidents and operational escalations
  • Increased automation adoption and operational efficiency
  • ITSM process maturity and governance compliance
  • Endpoint operational stability and service reliability
  • Operational reporting accuracy and leadership visibility
  • Reduction in manual operational workload through automation initiatives

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