Manager Technical Support Engineer Remote Jobs in Toronto, ON

Senior Manager, Technical Partner Solutions

This role is eligible for our hybrid work model: Two days in-office

Why this role matters

Priceline Partner Solutions powers travel experiences for some of the world's most recognised brands through a robust API platform. As Senior Manager, Technical Partner Solutions, you will be the primary technical owner for a portfolio of strategic API partners. This is a high-impact, high-visibility role that sits at the intersection of technology, partnerships, and product. You will be expected not only to own your partner relationships deeply, but to bring a strategic perspective to how the team evolves and how we scale what works. This role has a clear path toward people management as the team grows.

What you will do

• Own the end-to-end technical relationship with a portfolio of strategic API partners, from integration and onboarding through to post-launch performance and growth.

• Serve as the primary technical point of contact for partners, handling API questions, troubleshooting integration issues, and guiding partners toward effective solutions.

• Monitor and analyze API performance metrics to identify trends, surface issues proactively, and drive improvements before they become partner-facing problems.

• Work cross-functionally with Product, Engineering, and Commercial teams to advocate for partner needs and support the adoption of new API features and capabilities.

• Lead structured technical reviews with partners, translating data into clear and actionable insights.

• Create and maintain documentation covering integration best practices, onboarding processes, and key performance benchmarks.

• Contribute to process improvements that make onboarding faster, integrations more stable, and partner experiences more consistent.

• Manage multiple partner relationships and workstreams simultaneously without losing attention to detail or follow-through.

• Bring a strategic lens to partner engagement. Think beyond the immediate integration and help shape the long-term partnership roadmap.

• Contribute to team development by sharing knowledge, setting standards, and helping to build a high-performing technical account management function.

• Play an active role in how the team is structured, how we approach new partner types, and where we invest in process improvement.

What we are looking for

• Strong technical foundation: Comfortable reading API documentation, working with JSON, and troubleshooting integration issues independently.

• Excellent communication skills across technical and non-technical audiences - partners, product teams, and senior stakeholders.

• Proactive and self-directed: You identify problems before they escalate and follow through without needing to be reminded.

• Comfortable operating in ambiguity: The environment moves fast and the playbook is still being written in many areas.

• A collaborative team player who understands that the best outcomes come from working across functions, not working in silos.

• High standards for quality and accountability: You take ownership of your partner relationships and the outcomes they produce.

• Intellectually curious: You want to understand how things work, not just what the output is.

• Demonstrated ability to think strategically about partner relationships, not just resolving today's issue, but shaping what the partnership looks like in 12 to 18 months.

• Comfortable leading conversations with senior stakeholders and contributing to program-level decisions.

• Early indicators of leadership: You naturally raise the bar for those around you, share knowledge generously, and help others develop.

• Ability to zoom out from day-to-day execution and contribute to how the team operates, not just what it delivers.

Nice to have

• Experience with hotel, travel, or hospitality APIs or distribution systems.

• Familiarity with monitoring and analytics tools such as Grafana, Superset, Splunk, or New Relic.

• Proficiency with SQL, Postman, or similar tools for querying and testing.

• Experience working with distributed or cross-functional international teams.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $125,000-145,000 CAD.

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized.

We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love for you to join us and help shape what makes our team extraordinary.

Applying for this position

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

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