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Manager Technical Support Engineer Remote Jobs in Utah

WEX

Software Engineering Manager

Salt Lake City, UT · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Develop future technical leaders and senior individual contributors * Drive innovation by ensuring ...

New

Circle

Manager, Software Engineering

Salt Lake City, UT · On-site +1

$195K - $257K/yr

Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...

MyAdvice

Technical SEO Team Lead

Lehi, UT · On-site +1

$80K - $85K/yr

... manage offshore team workflows, support client-facing strategy calls, and help keep work on track ... This position can be remote, hybrid or in-office depending on candidate preference and location.

Conservice

Technical Implementation Manager

Logan, UT · On-site +1

Partnering with non-technical Implementation Managers, you will work with property owners, ISP engineers, contractors, and internal stakeholders. You will manage hardware schedules, audit network ...

Angel

Senior Technical Partner Manager

Provo, UT · On-site +1

$142K - $155K/yr

... engineering and product teams to deliver integrations Marketing-literate, not marketing-expert ... supports content that uplifts, instead of chasing clickbait High-ownership culture: you'll own the ...

New

GoEngineer

CATIA Technical Trainer

Midvale, UT · On-site +1

$78K - $83K/yr

... and support for CATIA V5, 3DEXPERIENCE CATIA, CATIA-developed tools, and custom engineering ... Remote status Fully Remote Yearly salary $78,000 - $83,000 Employment type Full-time

401GO

Tenant Support Manager

Sandy, UT · On-site +1

United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The ... Partner cross-functionally with product, engineering, compliance, and the broader customer ...

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All JobsTechnical Support Engineer JobsManager Technical Support Engineer Remote JobsManager Technical Support Engineer Remote Jobs in Utah

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Utah?

The most popular types of Technical Support Engineer Remote jobs in Utah are:

What cities in Utah are hiring for Manager Technical Support Engineer Remote jobs?

Cities in Utah with the most Manager Technical Support Engineer Remote job openings:

Manager Technical Support Engineer Remote jobs near you

Software Engineering Manager

WEX

Salt Lake City, UT • Remote

$150K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

WEX Inc. rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

Software Engineering Manager

Remote, Full-Time

About the Team/Role

WEX FSM (formerly Payzerware), is an end-to-end Field Service Management platform that helps contractors run their business, grow sales, and simplify back-office operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment and financing solutions, which further help contractors decrease outstandings, generate more revenue per job, and save time.

As a Software Engineering Manager, you will lead and develop multiple teams of software engineers, defining best practices, implementing technical strategies, maximizing productivity, and shaping the engineering culture at WEX FSM.

How You'll Make an Impact

  • Provide leadership, mentorship, and management for software engineers

    • Serve as the primary coach and manager for your teams

    • Conduct regular 1-on-1's, providing immediate and constructive feedback loops

    • Develop future technical leaders and senior individual contributors

  • Drive innovation by ensuring teams stay current with emerging technologies and industry trends

    • Champion the adoption of modern tools, frameworks, and design patterns

    • Maintain our technology stacks, ensuring timely updates or strategic replacements to mitigate technical debt

  • Collaborate closely with Product and provide technical guidance

    • Partner with Product Managers to translate business requirements into technical specifications and technical specifications into project estimates

    • Ensure engineering strategies remain aligned with product roadmaps

  • Guide best practices, coding standards, and design patterns

    • Define and enforce high-quality standards for code reviews, automated testing, and system design

    • Strive for robust, scalable, and maintainable software design, utilizing established patterns, minimizing complexity

  • Conduct performance reviews, set goals, and support engineers in career development

    • Implement a structured performance management process, including frequent check-ins and quarterly reviews, based on measurable goals and objectives

    • Actively work to mentor and grow the careers of your software engineers

  • Foster a culture of innovation, collaboration, and continuous learning

    • Promote innovation and collaboration across all engineering teams

    • Encourage continuous learning by establishing learning plans for team members

  • Contribute to the technical roadmap, identifying areas to maximize development productivity

    • Champion technical direction, prioritizing initiatives that enhance development velocity and quality

    • Take ownership of initiatives focused on improving the developer experience (DevEx)

    • Proactively audit the entire development process, proposing changes that eliminate bottlenecks and boost overall engineering output

Experience You'll Bring

  • 5+ years of software engineering experience or 1+ years in software engineering management

  • Expertise in Software Development Lifecycle (SDLC) fundamentals and processes, including design, documentation, testing, and tooling

  • Practical experience utilizing automated testing tools, particularly for unit testing

  • Exceptional leadership, team-building, and dynamic decision-making capabilities

  • Strong verbal and written communication skills

  • Highly analytical and detail-oriented mindset

  • Proven ability to manage multiple projects effectively and succeed in a fast-paced environment

What We Offer

  • A collaborative, fast-paced environment where your contributions will have a direct impact.

  • Opportunities to work on cutting-edge projects and shape the future of our product offerings.

  • A commitment to continuous learning and professional growth.

Pay Range: $150,000.00 - $190,000.00

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $150,600.00 - $180,100.00

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