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Manager Technical Support Engineer Remote Jobs in Utah

Circle

Manager, Software Engineering

Salt Lake City, UT · Remote

$195K - $257K/yr

Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...

Conservice

Technical Implementation Manger

Logan, UT · On-site +1

Partnering with non-technical Implementation Managers, you will work with property owners, ISP engineers, contractors, and internal stakeholders. You will manage hardware schedules, audit network ...

ABB

Protection and Control Engineer

UT · Remote

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

ABB

Protection and Control Engineer

UT · Remote

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

Motorola

Software Engineer

Salt Lake City, UT · Remote

Cloud systems used to manage distributed edge appliances in the field Technical leadership ... Design systems for remote device provisioning, configuration, and software updates * Improve ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Utah? The most popular types of Technical Support Engineer Remote jobs in Utah are:
What cities in Utah are hiring for Manager Technical Support Engineer Remote jobs? Cities in Utah with the most Manager Technical Support Engineer Remote job openings:
Manager Technical Support Engineer Remote jobs near you

DevOps & Google Cloud Platform Engineer

Medici Land Governance

Salt Lake City, UT • On-site, Remote

$52 - $71.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Job Description: DevOps & Google Cloud Platform Engineers support the Development Teams in Salt Lake City and Ireland and provide technical support for MLG applications deployed for Zambia, Rwanda, and other sites in the future. You will coordinate with architects and developers to design our cloud and on-premise deployments, ensuring that they are stable and secure. You will help train the rest of the engineering team on best practices. You will audit systems and deliverables for standards of security, monitoring, and reliability. You will also assist with internal technical support (e.g., permissions, and services). What You Will Do:Design and deploy with Kubernetes in Google Cloud Manage and monitor our cloud infrastructure Assist and sometimes lead developers to ensure their products are ready for deployment Develop, maintain, and enhance the CI/CD procedures and processes, communicating and training those aspects to stakeholders Coordinate with architects and developers to design our cloud and on-premise deployments, ensuring that they are stable and secure Help train the engineering team on best practices Audit systems and deliverables for standards of security and reliability Assist with internal technical support (e.g., permissions, services) What You Should Have:Bachelor’s Degree in Computer Engineering or another relevant field 3-5 years of relevant experience, with a proven track record of resolving problems Understanding of Docker and its tooling Familiarity with some IAAS tools, (e.g., Puppet, Chef, Terraform, Vagrant) Understanding of Git and CI/CD best practices, preferably Gitlab (or GitHub) Experience deploying solutions into a Cloud provider, ideally Google Cloud (e.g., Kubernetes, SQL, storage) Experience with DNS, CloudFlare, and cloud networking Excellent communication skills, both written and oral, and the ability to communicate technical issues to the Development team Ability to work remotely and autonomously with little oversight Flexibility to accommodate communication across time zones, sometimes including night and weekend calls Fluency in English, both oral and written Passion for our MLG mission and desire to be part of a dynamic, growing companyWhat We Hope You Have:Experience with Python Experience deploying Java or Node services Familiarity with support services tools (e.g., JIRA) Experience with Kustomize and YAML formatting Experience in a startup Experience with blockchains, big data, or machine learning Business experience, preferably in land and property rights, land titling, and land administration systems What We Offer:Flexible work schedulesComprehensive Medical, Dental, and Vision benefitsBasic Term Life & AD&D (company paid)Short/Long Term Disability (company paid)Employee Assistance Program (EAP) (company paid)401(K) Retirement Plan (6% company match)Supplemental & Voluntary PlansCommuter BenefitsFlexible Spending Account (FSA)Health Savings Account (HSA)Legal & Financial ProtectionPet Insurance & Discount Programs*Benefits vary based on position, tenure, location, and employee election

Additional Information: Equal Employment Opportunity:It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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