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Manager Technical Support Engineer Remote Jobs in Utah

LedgerGurus

Remote IT Operations Specialist

Lehi, UT · Remote

$25 - $30/hr

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... This position combines client onboarding, account access management, technical support, and process ...

New

ABB

Protection and Control Engineer

UT · Remote

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

ABB

Protection and Control Engineer

UT · Remote

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

Motorola

Software Engineer

Salt Lake City, UT · Remote

Cloud systems used to manage distributed edge appliances in the field Technical leadership ... Design systems for remote device provisioning, configuration, and software updates * Improve ...

Semiserve

Process Engineer

Salt Lake City, UT · On-site +1

$35 - $65/hr

Our client provides full multi-discipline engineering, design, project management, procurement, and ... Technical Development Master basic engineering design guidelines while learning process unit ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Utah? The most popular types of Technical Support Engineer Remote jobs in Utah are:
What cities in Utah are hiring for Manager Technical Support Engineer Remote jobs? Cities in Utah with the most Manager Technical Support Engineer Remote job openings:
Manager Technical Support Engineer Remote jobs near you
Senior Technical Sales Engineer

Senior Technical Sales Engineer

Innovecture

South Jordan, UT • Remote

Full-time

Re-posted 21 days ago

Job description

Senior Technical Sales Engineer
AI amp; Digital Transformation Services · Enterprise Sales · US-Based
Company
Innovecture — Global IT Consulting amp; AI Transformation
Role Title
Senior Technical Sales Engineer
Level
Senior Individual Contributor (7–12 years experience)
Sales Motion
Hunter — Net New Logo Acquisition
Location
United States (Remote) · Travel Required (~30–40%)
Reports To
VP of Sales / Chief Executive Officer
Employment
Full-Time
About Innovecture
Innovecture is a global technology and management consultancy trusted by Fortune-listed enterprises worldwide. Headquartered in South Jordan, Utah, with offices in Australia, India, and the UK, Innovecture delivers sustainable business value through AI transformation, systems integration, digital transformation, and cutting-edge technology services.
Innovecture's proprietary InAI framework provides enterprises with an end-to-end AI transformation solution — spanning intelligent automation, agentic AI, data integration, and process automation. Innovecture's integrated consulting and technology practice serves clients across Banking, Insurance, Retail, Manufacturing, Healthcare, and Technology sectors.
As AI reshapes the IT services landscape, Innovecture is investing aggressively in go-to-market capabilities to capture a significant share of the enterprise transformation market. The Senior Technical Sales Engineer is central to that growth ambition.
The Opportunity
We are seeking a high-performance Senior Technical Sales Engineer with a hunter mentality to identify, pursue, and close net new enterprise accounts across the United States. This role sits at the intersection of deep IT services knowledge and executive-level relationship building — you understand how enterprises buy technology, speak the language of CIOs and CTOs, and can compellingly articulate how Innovecture's AI-first services portfolio creates measurable business outcomes.
This is not a relationship-maintenance role. You thrive in ambiguity, build pipeline from zero, and are energized by the challenge of opening new accounts in a market being reshaped by AI.
Innovecture Services Portfolio — What You Will Sell
AI Transformation (InAI)
▸ Intelligent Automation amp; Agentic AI
▸ AI Development Lifecycle amp; Governance
▸ Data Integration amp; Process Automation
▸ AI Literacy amp; Expert Training Programs
Systems Integration
▸ Complex enterprise system integration
▸ Multi-platform orchestration (Workday, SAP, Salesforce)
▸ API strategy amp; middleware architecture
▸ Legacy modernization amp; cloud migration
Consulting Services
▸ Digital amp; Agile Transformation
▸ IT Strategy amp; Enterprise Architecture
▸ Cyber Security advisory
▸ Customer Experience amp; Product Management
⚙️ Technology Services
▸ Solution Architecture amp; Engineering
▸ DevOps Automation amp; Cloud Migration
▸ Business Intelligence amp; Analytics
▸ Software Testing amp; Quality Engineering
Research amp; Innovation
▸ Applied AI/ML Research
▸ Rapid Prototyping amp; PoC delivery
▸ Innovation center engagements
️ Program amp; Product Management
▸ Enterprise program management
▸ Product strategy amp; roadmap advisory
▸ Agile coaching amp; delivery oversight
Key Responsibilities
Pipeline Generation amp; Net New Hunting
  • Build pipeline from zero through outbound prospecting, executive networking, LinkedIn, industry events, and partner channels
  • Identify, qualify, and pursue net new enterprise accounts with revenues of $500M+ across target verticals
  • Develop and execute account pursuit strategies aligned to each prospect's AI maturity, technology landscape, and business priorities
  • Partner with marketing on ABM campaigns, thought leadership events, and webinars to generate inbound interest from enterprise technology executives
  • Maintain a pipeline of 4–5x quota coverage at all times; report weekly to sales leadership
Network Activation amp; Relationship-Led Growth
  • Bring and activate an existing book of CIO, CTO, CDO, and VP-level contacts at enterprise accounts — your network is a primary source of early pipeline
  • Leverage prior relationships to secure warm introductions, executive briefings, and fast-track discovery conversations that cold outreach cannot achieve
  • Cultivate and expand your network continuously — industry events, CIO forums, AI summits, LinkedIn, and peer referrals — as a long-term pipeline asset
  • Build a personal brand as an AI transformation thought leader in your network: share Innovecture insights, case studies, and point-of-view content to keep executive contacts engaged between active deals
  • Identify and nurture influential champions within target accounts who can advocate for Innovecture internally and accelerate buying committee alignment
Technical Presales amp; Solution Selling
  • Lead discovery conversations with CIOs, CTOs, CDOs, VPs of Engineering, and digital transformation leaders
  • Translate complex business challenges into compelling Innovecture solution narratives spanning AI transformation, systems integration, and digital modernization
  • Orchestrate and deliver executive discovery workshops, technical demonstrations, PoC pitches, and solution design sessions
  • Lead or co-lead RFP/RFI responses — craft technically precise, commercially compelling proposals
  • Collaborate with Innovecture's delivery and AI COE teams to ensure proposed solutions are feasible, differentiated, and margin-positive
  • Present the InAI framework and Innovecture's AI-first differentiation in a compelling, executive-ready narrative tailored to each prospect's priorities
Deal Closure amp; Revenue Ownership
  • Own the full sales cycle end-to-end: from first contact through contract signature
  • Navigate complex multi-stakeholder buying committees across IT, Finance, Legal, and business units
  • Structure commercial proposals — T amp;M, fixed-price, retainer, and outcome-based models
  • Achieve and exceed $3M+ ARR quota through disciplined pipeline management and execution
  • Negotiate MSAs, SOWs, and NDAs in collaboration with Innovecture's legal and finance teams
Market Intelligence amp; AI Landscape Advisory
  • Stay current on enterprise AI adoption trends, competitor positioning (Accenture, Cognizant, Infosys, TCS, Wipro, boutique AI firms), and how Innovecture differentiates
  • Advise prospects on their AI readiness and articulate a credible transformation roadmap using Innovecture's frameworks and case studies
  • Contribute competitive intelligence back to product, delivery, and marketing teams
  • Represent Innovecture at industry conferences, CIO/CTO forums, and technology summits
Cross-Functional Collaboration
  • Work closely with the AI COE, delivery leads, and solution architects to design winning solutions
  • Partner with the CEO and executive leadership on strategic account pursuits and large-deal reviews
  • Contribute to Innovecture's go-to-market strategy including service packaging, pricing, and vertical messaging
Required Qualifications
Experience
  • 7–12 years of enterprise IT services sales experience — consulting, professional services, or managed services firms
  • Proven track record closing net new enterprise logos — $1M+ deals, complex multi-stakeholder sales cycles of 6–18 months
  • Experience selling at least two of the following: AI/ML services, digital transformation, systems integration, cloud migration, or enterprise architecture
  • Sold to C-suite and VP-level technology executives at enterprises with $500M+ revenues
  • Background in a consulting, IT services, or technology services environment is required — product-only SaaS sales experience does not substitute
  • Demonstrated understanding of how AI is reshaping enterprise IT buying — you speak credibly about LLMs, agentic AI, intelligent automation, and AI governance
Network amp; Existing Relationships — Strongly Expected
  • Carries an established and warm network of CIO, CTO, CDO, and VP Engineering contacts at enterprises with $500M+ revenues — able to generate meetings from day one
  • Has a track record of converting personal relationships into pipeline: introductions, referrals, or multi-account follow relationships across employers
  • Prior relationships in one or more of the following verticals are highly valued: Banking amp; Financial Services, Insurance, Retail amp; CPG, Healthcare, Manufacturing, or Technology
  • Active presence in enterprise technology communities — CIO forums, AI consortia, professional associations, or LinkedIn thought leadership with an engaged following
  • Comfortable asking for and receiving referrals; treats every relationship as a long-term asset rather than a transactional interaction
Technical amp; Domain Knowledge
  • Strong working knowledge of enterprise technology landscapes: cloud platforms (AWS/Azure/GCP), ERP/CRM (SAP, Salesforce, Workday), integration middleware, and DevOps toolchains
  • Ability to engage meaningfully in technical architecture discussions — not a coder, but technically fluent enough to earn credibility with CTOs and enterprise architects
  • Familiarity with AI/ML concepts: Generative AI, LLMs, RAG pipelines, agentic workflows, intelligent document processing, and AI governance frameworks
  • Understanding of systems integration patterns, API-first design, and legacy modernization approaches
  • Awareness of vertical-specific regulatory and technology drivers (e.g. banking compliance, insurance platforms, retail omnichannel, healthcare interoperability)
Sales Skills amp; Attributes
  • Hunter DNA — self-motivated, disciplined pipeline builder who creates opportunity rather than waiting for inbound leads
  • Executive presence — commands a room with senior stakeholders, builds trust rapidly, listens actively, and adapts messaging to different audiences
  • Strong command of value-based and consultative selling methodologies (MEDDIC, Challenger, SPIN, or equivalent)
  • Excellent proposal writing, presentation, and executive storytelling skills
  • Comfortable with ambiguity and able to operate effectively in a growth-stage environment without heavy process infrastructure
Logistics
  • Based in the United States — any major metro preferred
  • Willing and able to travel 30–40% for client meetings, discovery workshops, conferences, and executive briefings
  • US work authorization required
Nice to Have
  • Experience closing deals through warm network introductions rather than cold outbound alone
  • Experience with outcome-based and milestone-driven services engagement structures
  • Familiarity with AI governance, responsible AI, or AI maturity assessment frameworks
  • Prior experience at a boutique IT consultancy or global SI (Accenture, Deloitte, Cognizant, Infosys, Wipro, EPAM, or equivalent)
  • Active LinkedIn presence with regular thought leadership engagement and 5,000+ relevant connections
What You Are Selling — The Innovecture Differentiated Story
AI-First, Not AI-Added
Innovecture's InAI framework is a purpose-built, end-to-end AI transformation system — not a bolt-on. Every engagement is designed for AI readiness from day one.
Relationship-Led, Network-Accelerated
Your existing CIO/CTO network is your competitive advantage. Innovecture's proven delivery track record and Fortune-listed case studies convert warm introductions into closed deals faster than any cold approach.
Boutique Speed, Enterprise Scale
Global delivery (US, India, UK, Australia), proven with Fortune-listed clients, with the agility and responsiveness large SIs cannot match.
How Success Is Measured — Year 1
#
Objective
Target
1
Network Activated
≥10 warm executive meetings secured from personal network within first 60 days
2
Pipeline Established
4–5x quota pipeline live within 90 days ($4M–$15M in qualified opportunities)
3
First Logo Closed
First net new enterprise contract signed within 120 days
4
ARR Quota Attained
$3M ARR closed and contracted by end of Year 1
5
Deal Size
Average deal size of $300K–$80

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