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Manager Technical Support Engineer Remote Jobs in Utah

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

... in the CRM. * Communicate with Client Sales teams on new technical issues and explaining ... Take initiative on assigned support requests and collaborating with engineers from multiple teams ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

A post-secondary education, such as an engineering degree or technical certification, is considered ... Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and ...

Graymont

Remote Operations Engineer

Sandy, UT · Remote

$66K - $89K/yr

Remote Operations Engineer Function Technical Services incls. Engineering/geology/mining/remote ops/central lab Location United States - UT - Sandy Classification Salaried

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

This role operates as a Hybrid position (customer meetings may be on-site or remote) with ... Engineering, TechOps, Product Management, Support, and Consulting teams to resolve issues and ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Utah? The most popular types of Technical Support Engineer Remote jobs in Utah are:
What cities in Utah are hiring for Manager Technical Support Engineer Remote jobs? Cities in Utah with the most Manager Technical Support Engineer Remote job openings:
Manager Technical Support Engineer Remote jobs near you

React.js / Svelte Engineer - Remote Job

EnthuZiastic

Ogden, UT • Remote

Full-time

Re-posted 15 days ago

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

This is a remote position.

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

  • Developing new user-facing features using React.js

  • Building reusable components and front-end libraries for future use

  • Translating designs and wireframes into high quality code

  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Our Tech Stack:

  • Svelte.js

  • React.js

  • Jest.js (Testing)

  • Tailwind

  • Typescript

  • GraphQL

  • Flutter

  • Terraform

  • Elixir / Node.js

  • AWS / Azure Cloud

Requirements

  • 2+ years of experience in React / Angular / Web Frameworks, Jest (unit testing).

  • Having GraphQL experience is a big plus.

  • Having Svelte experience is a big plus.

  • An excellent team player.

  • Constantly thinking about improving the current code, usability, user experience. Having laser focus on making the app super amazing and helping the team and company succeed.

  • Excellent communication and interpersonal skills. In the new world of work from home, we expect the ideal candidate to over-communicate.

  • Humility, collaboration, time management, and communication are as important as your technical skills.

  • Analytical thinker with exceptional problem-solving skills.

  • Excited about writing quality code, trying new technologies, and playing well with others.

  • Solid understanding of engineering and design best practices, especially as it relates to scaling high traffic and data heavy applications.

  • Previous experience with designing, building, and scaling an application to support load changes related to growth.

  • Comfortable in dealing with complexity, lots of moving pieces, coordinating with third parties, and cross-functional teams.

  • Exquisite attention to detail, ability to identify and solve edge-cases.

  • Comfortable learning new technologies and systems.

Do Not Apply If:

  • If you haven’t used Git yet.

  • You are not comfortable with startups that move fast! We’re a small group (~40) of passionate individuals who are determined to change the status quo!

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup

  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes

  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley

  • Fun-loving environment and caring team mates and inclusive culture of the company

Apply