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Manager Technical Support Engineer Remote Jobs in Texas

Siena AI

Draft, scope, and price Statements of Work, and support pricing with the technical ROI and volume ... without a manager in your inbox. * Work that ships and matters. What you build reaches real ...

JTEC Consulting LLC

DevOps Engineer - REMOTE

San Antonio, TX · On-site +1

$120K - $130K/yr

Support CI/CD architectures across multi-tenancy cloud environments and integrate distinct pipeline ... Manage troubleshooting, logging, and auditing tasks in Linux * Maintain Linux STIG/SRG Compliance ...

JTEC Consulting LLC

DevOps Engineer - REMOTE

San Antonio, TX · Remote

$47.50 - $65.25/hr

Support CI/CD architectures across multi-tenancy cloud environments and integrate distinct pipeline ... Manage troubleshooting, logging, and auditing tasks in Linux * Maintain Linux STIG/SRG Compliance ...

JTEC Consulting

DevOps Engineer - REMOTE

San Antonio, TX · Remote

$120K - $130K/yr

Support CI/CD architectures across multi-tenancy cloud environments and integrate distinct pipeline ... Manage troubleshooting, logging, and auditing tasks in Linux * Maintain Linux STIG/SRG Compliance ...

NTT DATA Services

Senior AI Engineer - Remote

Dallas, TX · Remote

$105K - $147K/yr

Minimum 3 to 5 years of experience supporting professional services sales cycle including proposal ... Review live conversations and client feedback, using the experience manager * This includes ...

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All JobsTechnical Support Engineer JobsManager Technical Support Engineer Remote JobsManager Technical Support Engineer Remote Jobs in Texas

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Texas? The most popular types of Technical Support Engineer Remote jobs in Texas are:
Manager Technical Support Engineer Remote jobs near you

Future openings - Build & Release Support Engineer | CI/CD

Virtasant

Austin, TX • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

Build & Release Support Engineer - CI/CD
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
About Virtasant
Freedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
Role Overview
The Build & Release Support Engineer provides high-impact technical support for the customer's build, release, and CI/CD systems, which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Business Outcome
Become a deep expert in the customer's build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures
  • Healthy volume of threads and tickets handled with high-quality outcomes
  • Consistent achievement of time-based SLAs
  • High customer satisfaction through surveys
  • Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed
  • Developers ship faster with fewer build and release blockers
  • CI/CD and software supply chain tooling become more reliable and more usable
  • Escalations decrease due to strong frontline troubleshooting

Core Work Units
1. Frontline Support for Build & Release Systems
  • Manage Slack threads and tickets (roughly 50/50)
  • Triage build failures, broken pipelines, dependency issues, and configuration errors
  • Provide fast, accurate context before escalating
  • Handle multiple interactions in parallel without losing track

2. Deep-Dive Troubleshooting & Incident Support
  • Diagnose complex build, packaging, or artifact problems independently
  • Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
  • Provide structured guidance throughout incidents

3. Escalation Management
  • Complete a thorough analysis before escalating
  • Gather all required details upfront to reduce back-and-forth
  • Produce clean, high-quality escalation tickets that downstream teams can act on immediately

4. Documentation & Knowledge Development
  • Maintain and refine FAQs and internal documentation
  • Create problem-solution one-pagers for recurring issues
  • Document newly solved problems instinctively and thoroughly

High-Quality Work - what top performance looks like
Frontline Support
  • Quickly identifies whether the issue is build-related, config-related, or infra-related
  • Moves smoothly from triage to deeper analysis
  • Juggles multiple developer inquiries without missing follow-ups

Deep-Dive & Incident Support
  • Resolves complex pipeline or build issues without escalation
  • Coordinates multi-user incidents involving large build failures
  • Communicates clearly during investigation, root-cause analysis, and resolution

Escalations
  • Only escalates after a thorough investigation
  • Provides complete logs, reproduction steps, build metadata, and context
  • Saves downstream engineers time with clean, accurate handoffs

Documentation
  • Documentation is so clear that users avoid opening tickets
  • Proactively updates and refines materials for clarity and accuracy
  • Quickly turns real-world issues into reusable knowledge

Typical Day / Work Patterns
  • ~50% Slack support, ~50% ticket handling
  • Documentation and PRs during low ticket volume periods
  • Weekly team meeting to review escalated tickets
  • High rate of context switching and parallel issue management

Required Skills & Experience
Non-Negotiable Skills
  • Git proficiency
  • CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
  • Build & Release engineering fundamentals
  • Maven and Java build tooling
  • Understanding of software supply chain lifecycle
  • Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
  • Experience with Spinnaker or similar deployment orchestration
  • Strong troubleshooting ability
  • Clear written and spoken communication
  • SDLC understanding
  • Unix command-line proficiency
  • Linux command-line proficiency
  • Scripting (Python/Bash)
  • Container knowledge (Docker/Kubernetes)

Nice-to-Haves
  • Monitoring tools (Prometheus/Grafana)
  • Prior SRE experience

Minimum Qualifications
  • 2-5 years in Build/Release Engineering, DevOps, SRE, or software development
  • Strong troubleshooting skills
  • Clear communication skills
  • Strong linux skills, scripting, Git, and containers
  • Solid Linux/Unix experience
  • Experience with build tools (Maven/Gradle), containers, and artifact management systems
  • Disqualifiers: no CI/CD experience, poor communication

What You'll Love
  • Constant learning and rapid skill growth
  • Hands-on technical problem solving
  • Directly unblocking developers across a global organization

What May Be Challenging
  • High context switching
  • Repetitive problem patterns
  • Pressure from supporting high-visibility systems

Differentiation: Industry
  • Remote-first, trust-based culture
  • Global team across 130+ countries
  • High autonomy and respect for your time
  • Exposure across multiple clients and modern systems
  • Meaningful, impactful technical challenges

Differentiation: Internal
  • Supports the highest-visibility set of services at the customer
  • More direct developer-facing work than similar Virtasant roles
    • Deep specialization in CI/CD rather than broad platform coverage

Our team Technology Operations Locations Mexico, Colombia, Chile, Brazil, Canada, USA Remote status Fully Remote

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