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Manager Technical Support Engineer Remote Jobs in Texas

MWResource, Inc.

Power System Engineer

Taylor, TX · Remote

$42.30 - $59.15/hr

Power System Engineer REMOTE - CANDIDATE MUST LIVE AND WORK FROM THE UNITED STATES Taylor, TX ... JOB SUMMARY Provides electrical engineering analysis and technical support for the interconnection ...

MWResource, Inc.

Power System Engineer

Taylor, TX · On-site +1

$42.30 - $59.15/hr

Power System Engineer REMOTE - CANDIDATE MUST LIVE AND WORK FROM THE UNITED STATES Taylor, TX ... JOB SUMMARY Provides electrical engineering analysis and technical support for the interconnection ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

... engineering culture, and a mission to transform how agents work at scale. REMOTE (Work may be ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

... engineering culture, and a mission to transform how agents work at scale. REMOTE (Work may be ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

INNERGY

Technical Support Specialist

Austin, TX · On-site +1

Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet ... Collaborate with Engineering and Product teams to drive fast, high-quality fixes. * Track recurring ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel ... Engineering Technical Degree from a University or Technical College and minimum of 5 years' work ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel ... Engineering Technical Degree from a University or Technical College and minimum of 5 years' work ...

ICF

Substation Physical Engineer - REMOTE

Dallas, TX · On-site +1

$97K - $124K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Experience leading substation ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Texas? The most popular types of Technical Support Engineer Remote jobs in Texas are:
Manager Technical Support Engineer Remote jobs near you

Power System Engineer

MWResource, Inc.

Taylor, TX • Remote

$42.30 - $59.15/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Power System Engineer

REMOTE - CANDIDATE MUST LIVE AND WORK FROM THE UNITED STATES

Taylor, TX

Duration: 12 months

JOB PURPOSE 
Provides engineering analysis and technical support to ensure the reliable interconnection of new generators to the company system in compliance with NERC Standards, company Protocols, Planning Guide, and Market Guides. 

JOB SUMMARY 
Provides electrical engineering analysis and technical support for the interconnection of new generation resources and future planning of the electric power system. Implements appropriate system modeling, develops tools and procedures to perform system studies, analyzes simulated or actual operating results, develop solutions to current or future system issues, and appropriately reports findings and recommendations.
Analyzes the results of simulated power system studies and may compare them to actual operating data to ensure compliance with applicable standards.

  • Performs Powerflow studies as required to analyze the feasibility of proposed generation interconnections.
  • Reviews interconnection applications to ensure compliance with company Planning Guides, Protocols, and technical requirements prior to approval
  • Identifies process improvements for interconnection study workflows, data management, and stakeholder communication.
  • Communicates requirements and results to all internal and external stakeholders in the interconnection process.
  • Tracks project milestones from study request through commercial operation, maintaining alignment with interconnection queue procedures

Education

  • Bachelor's degree in Electrical Engineering, or education and experience that provides the applicant with knowledge equivalent to a major in such fields.

Requirements

For entry level - Less than one year experience (in excess of degree requirements stated above) of progressively responsible experience in electric utility industry. 

  • For level 2 - 2 years of progressively responsible experience in electric utility industry.

Preferred Experience:

Some experience within the electric utility industry.

  • Experience running power system load flow studies in PSSE.
  • Experience running transfer analysis systems studies.
  • Ability to clearly communicate requirements and other technical information.
  • Ability to write technical reports of in-depth analysis completed.
  • Experience with Python, VBA, or another programming language.
  • Experience creating queries in Access, Oracle, or SQL.
  • Experience using TARA

 The base pay range for this role is $42.30 - $59.15/hr.
Applications accepted on a rolling basis until filled.

Benefits


MWResource offers medical, dental and vision coverage through Florida Blue, short- and long-term disability coverage, employer paid life insurance, and participation in the MWResource 401K plan for US based consultants.
 

MWResource does not discriminate based on race, gender, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group.
Candidates must be authorized to work in the United States.
Candidates will be required to pass a background check and drug screening.
Please note we are not open to outsourcing our recruitment needs.

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