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Manager Technical Service Manufacturing Science Jobs

MongoDB

Manager, Technical Services

Austin, TX · On-site

$115K - $115K/yr

Have begun conducting regular 1 on1's with staff as well as other managers within Technical Services Within 90 days * Take assignment of and drive five (5) cases to closure to help learn our internal ...

Rentokil

Technical Service Manager

Des Moines, IA · On-site

$113K - $113K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Experience * Four year college biological science degree in entomology or related sciences is ...

Terminix

Technical Service Manager

Washington, DC · On-site

$131K - $131K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Experience * Four year college biological science degree in entomology or related sciences is ...

TallGrass

Manager-Technical Services

Lakewood, CO · On-site

$116K - $116K/yr

Knowledgeable with new fabrication and in-service welding. * Knowledge of the equipment used in the ... manufacturing specifications related to material/equipment used in the natural gas and liquid ...

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... Ability to present data, findings, and technical proposals to all levels of customer management.

Ardent Mills

Director, Technical Services

Denver, CO · On-site

... Management, Supply Chain, Marketing, and Emerging Nutrition. * Establish technical service ... science, ingredient functionality, flour milling, product development, food manufacturing, and ...

RESA Power

Technical Service Manager

Lincoln, NE · On-site +1

$101K - $102K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

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Manager Technical Service Manufacturing Science information

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$62.5K

$117.5K

How much do manager technical service manufacturing science jobs pay per year?

As of Sep 11, 2026, the average yearly pay for manager technical service manufacturing science in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Manager Technical Service Manufacturing Science jobs?

For Manager Technical Service Manufacturing Science jobs, the most frequently searched job titles are:

Infographic showing various Manager Technical Service Manufacturing Science job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Technical Service Manager

Raleigh, NC • On-site

Motorola Solutions, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Motorola Solutions, Inc.external

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Manage critical customer relationships during high-pressure outages and major incidents, providing regular updates and briefings.

  • Act as a primary point of escalation for complex technical issues, collaborating with engineering and product teams for resolution.

  • Apply project management principles and process improvement methodologies to audit, refine, and modernize technical support workflows.

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Forward Deployed Resources Team (FDR) is dedicated to supporting public safety agencies across North America. Our mission is to provide critical technical resolution to our customers through enhanced customer relationships, onsite technical expertise, and ongoing professional services. This organization drives operational acceptance and satisfaction while assuring timelines and budgets are maximized for efficiency.
Job Description
Motorola Solutions is seeking an experienced Technical Service Manager to support our forward deployed resources in delivering mission-critical Command Center software solutions. This role centers on driving high-efficiency escalation management, operational speed, and service delivery across complex public safety environments. Combining deep technical authority with project management expertise, the TSM will optimize issue-resolution workflows, eliminate resolution bottlenecks, and provide exceptional software solutions expertise to ensure continuous operational readiness for our clients.
This is a fully remote position, with up to 50% travel to customer sites across North America. Preference for candidates based in Eastern/Central locations.
Job Responsibilities:
Customer Support & Account Management
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to form a partnership between Motorola and the customer.
  • Manage critical customer relationships during high-pressure outages and major incidents, maintaining proactive, transparent communications.
  • Assume responsibility for the overall success of the customer, including providing regular updates and briefings, both externally and internally.

Escalation Management & Rapid Resolution Efficiency
  • Manage highly technical and complex engagements as the administrative project manager for short-term, focused, projects.
  • Act as a primary point of escalation for complex technical issues, collaborating with engineering and product teams for resolution with a focus on execution speed and accuracy.
  • Establish streamlined escalation paths, clear response protocols, and rapid triage workflows to dramatically reduce Mean Time to Resolution (MTTR).
  • Identify training needs for the technical service team and develop appropriate training programs.

Workflow Optimization & Continuous Improvement
  • Apply project management principles and process improvement methodologies to audit, refine, and modernize technical support workflows.
  • Identify operational bottlenecks and implement lean, standardized service delivery frameworks that maximize resource efficiency.
  • Develop and implement service delivery processes and best practices to optimize efficiency and effectiveness.
  • Contribute to the continuous improvement of products and services by providing valuable customer feedback to service teams.

SLA Governance & Performance Metrics
  • Monitor performance metrics (KPIs) and Service Level Agreements (SLAs), continuously optimizing execution pathways to meet or exceed targets.
  • Ensure full compliance with company policies, operational procedures, and relevant industry regulations.
  • Generate high-level analytical reports for senior management on service performance, customer satisfaction, and escalation efficiency.
  • Prepare and present regular reports on service performance and customer satisfaction to senior management.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • Certifications: Project Management Professional (PMP), Lean Six Sigma, ITIL, or equivalent process/project management certifications or working knowledge of project management concepts strongly desired.
  • Strong understanding of IT service management (ITSM) principles and frameworks.
  • 3+ years of experience in technical support, field service, or a related customer-facing technical role.
  • 3+ years of experience with mission-critical communication systems (e.g., CAD/RMS), two-way radio technologies (e.g., LMR, TETRA, P25), or public safety solutions. PremierOne experience preferred.
  • Proven ability to manage high-stakes, time-sensitive incident escalations while maintaining operational rigor.
  • Advanced proficiency with modern CRM platforms, Enterprise Service Management (ESM) systems, and workflow automation tools.
  • Willingness to frequently travel to customer sites or other company locations.

Target Base Salary Range: $90,000 USD - $105,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-BA1
#LI-REMOTE
Basic Requirements
  • High School Diploma
  • 3+ years of Technical Project Management experience.
  • 3+ years of Public Safety, Defense, Military or other mission-critical industry experience.
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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