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HRI Hospitality

Guest Services Manager

New Orleans, LA · On-site

With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away ... The Guest Services Manager is responsible for overseeing the daily operations of the Front Office ...

HRI Hospitality

$15.25 - $18.25/hr

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... Have superb time management skills. * Exhibit complete knowledge of all hotel services/features and ...

HRI Hospitality

Director Of Operations

Absecon, NJ · On-site

... Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter ... The position serves as the acting hotel leader in the absence of the General Manager and is ...

HRI Hospitality

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... Maintain current and accurate knowledge of the menu. * Assist expo in managing completion of ...

HRI Hospitality

Director Of Operations

New Orleans, LA · On-site

... Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter ... The position serves as the acting hotel leader in the absence of the General Manager and is ...

HRI Hospitality

Sales Coordinator

Barnett, MO · On-site

$16.25 - $22.25/hr

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... Make reservations for BT managers and input rooming lists for group sales managers. * Pull rooming ...

HRI Hospitality

$18 - $24.75/hr

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... Make reservations for BT managers and input rooming lists for group sales managers. * Pull rooming ...

ASM Global

Premium Staffing Coordinator

New Orleans, LA · On-site

$17.75 - $22.75/hr

Working with human resources and operations managers to coordinate and schedule both new hire ... Location: On Site(Caesars Superdome New Orleans, LA) PHYSICAL DEMANDS: * The physical demands ...

ASM Global

Premium Staffing Coordinator

New Orleans, LA · On-site

$17.75 - $22.75/hr

Working with human resources and operations managers to coordinate and schedule both new hire ... Location: On Site(Caesars Superdome New Orleans, LA) PHYSICAL DEMANDS: * The physical demands ...

ASM Global

Premium Staffing Coordinator

New Orleans, LA · On-site

$17.75 - $22.75/hr

Working with human resources and operations managers to coordinate and schedule both new hire ... Location: On Site (Caesars Superdome New Orleans, LA) PHYSICAL DEMANDS: * The physical demands ...

ASM Global

Premium Staffing Coordinator

New Orleans, LA · On-site

$17.75 - $22.75/hr

Working with human resources and operations managers to coordinate and schedule both new hire ... Location: On Site (Caesars Superdome New Orleans, LA) PHYSICAL DEMANDS: * The physical demands ...

HRI Hospitality

Seaworthy Host

Barnett, MO · On-site

$12 - $16.25/hr

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... This role manages seating, waitlists, guest flow, and communication with servers to ensure an ...

HRI Hospitality

$17/hr

With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away ... Manage swimming pool maintenance and chemical balance. * Environmental Stewardship: Support ...

HRI Hospitality

Maintenance Engineer

New Orleans, LA · On-site

$17/hr

With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away ... Manage swimming pool maintenance and chemical balance. * Environmental Stewardship: Support ...

HRI Hospitality

Host/Hostess

Barnett, MO · On-site

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... This role manages seating, waitlists, guest flow, and communication with servers to ensure an ...

HRI Hospitality

Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an ... This role manages seating, waitlists, guest flow, and communication with servers to ensure an ...

HRI Hospitality

House Attendant

Absecon, NJ

$13.50 - $16.25/hr

... Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter ... None Supervision Received: Executive Housekeeper / Assistant Housekeeping Manager MINIMUM ...

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Guest Services Manager

HRI Hospitality

New Orleans, LA • On-site

Full-time

Posted 26 days ago

Job description

207 rooms | 1,521 sq. ft. meeting/event space
Amenities: pet friendly, extended stay, outdoor pool, complimentary hot breakfast and WiFi.
Ideally located just off Bourbon Street, the hotel offers easy access to the dining, music, and culture of the French Quarter. With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away, it's a dynamic setting for hospitality professionals who enjoy serving both business and leisure travelers in the heart of New Orleans.
The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and brand standards. This role provides leadership, training, and direction to front desk staff, fosters a positive team environment, and maintains the highest level of guest satisfaction.
JOB DESCRIPTION
Job Title: Guest Services Manager
Department: Front Office
Supervision Exercised: Front Office Associates
Supervision Received: Assistant General Manager & General Manager
MINIMUM REQUIREMENTS
Education
  • High school diploma or equivalent required.

Experience
  • Minimum 3 years of progressive front office or guest services experience in a hotel environment.
  • At least 1 year of supervisory or management experience required.
  • Experience with hotel property management systems (OnQ, PEP) preferred.

Skills and Knowledge
  • Strong leadership and interpersonal communication skills.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Advanced organizational skills and attention to detail.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Ability to lead by example and motivate a diverse team.
  • Flexibility to work a variety of schedules, including weekends and holidays.

JOB DUTIES
  • Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
  • Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
  • Manage scheduling, payroll approvals, and daily performance evaluations.
  • Resolve guest complaints promptly and professionally to ensure complete satisfaction.
  • Monitor and verify accuracy in cash handling, billing, and reporting.
  • Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
  • Ensure compliance with safety, security, and brand policies at all times.
  • Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
  • Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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