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Manager Subscriptions Jobs in California (NOW HIRING)

Roblox

Engineering Manager - Subscriptions

San Mateo, CA · On-site

$295K - $345K/yr

As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox's suite of subscription offerings. In this critical role, you will directly ...

SpaceXAI

Engineering Lead - Consumer Subscriptions

Palo Alto, CA · On-site

$120K - $158K/yr

... manage engineering teams. • Strong track record delivering complex backend systems for consumer ... subscriptions, or fintech. • Experience leading engineering efforts in a fast-paced, high-growth ...

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Manager Subscriptions information

What does a manager subscriptions do?

A Manager Subscriptions oversees the subscription services of a company, ensuring growth, retention, and customer satisfaction. Their responsibilities typically include managing subscription plans, analyzing customer data, developing strategies to reduce churn, and coordinating with marketing, sales, and product teams. They also monitor key performance indicators (KPIs) to assess progress and implement improvements. This role is crucial for businesses that rely on recurring revenue streams and aims to optimize the customer lifecycle.

What are the key skills and qualifications needed to thrive as a manager subscriptions, and why are they important?

To thrive as a Manager Subscriptions, you need expertise in subscription business models, data analysis, and customer lifecycle management, often supported by a degree in business or marketing. Familiarity with CRM platforms, subscription management software (like Zuora or Recurly), and analytics tools is typically required. Strong leadership, strategic thinking, and communication skills help drive team performance and customer retention. These abilities are crucial for optimizing recurring revenue streams and ensuring subscriber satisfaction in a competitive market.

What are the typical challenges faced by a manager subscriptions, and how can they be addressed?

A Manager Subscriptions often encounters challenges related to subscriber retention, managing churn, and adapting subscription offerings to meet evolving customer preferences. To address these, staying proactive with data analysis, implementing targeted retention strategies, and collaborating closely with marketing, product, and customer support teams are essential. Regularly reviewing customer feedback and industry trends also helps in refining subscription models and enhancing customer satisfaction, which are key to long-term success in this role.

What is the difference between Manager Subscriptions vs Subscription Specialist?

AspectManager SubscriptionsSubscription Specialist
CredentialsTypically requires management experience and industry-specific knowledgeOften requires customer service or sales experience, with some industry certifications
Work EnvironmentOversees teams, manages subscription strategies, and coordinates with departmentsFocuses on customer interactions, sales, and support related to subscriptions
Employer & Industry UsageUsed in industries like media, SaaS, and publishing for managing subscription servicesCommon in sales, customer service, and marketing departments within similar industries

While both roles involve subscription services, Managers Subscriptions focus on overseeing subscription operations and strategy, whereas Subscription Specialists handle customer interactions and sales. Understanding these differences helps in choosing the right career path or job search focus.

What cities in California are hiring for Manager Subscriptions jobs?

Cities in California with the most Manager Subscriptions job openings:

Manager Subscriptions jobs near you

Engineering Manager - Subscriptions

San Mateo, CA • On-site

Roblox
Software Development • 51 - 200 employees
Learn more about Robloxexternal

Full-time

Posted 22 days ago

Job description

What You'll Do:

As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox's suite of subscription offerings. In this critical role, you will directly influence key business metrics and help define how our most dedicated global users engage with our platform. You will be working directly with a number of cross-functional partners from Product, Design, Data Science teams, influencing our business and annual recurring revenue growth direction. Your team will own mission-critical systems across key areas, including:

  • Subscription Value Proposition: Collaborating with Product to define the roadmap for subscriptions on Roblox, building innovative features, and partnering across teams to deliver maximum value to our subscriber community.
  • Subscription Billing: Leading full lifecycle management and feature execution for recurring billing, delivering a seamless purchasing, upgrade, and subscription management experience across all platforms.
  • Subscribers Growth & Retention: Executing key initiatives to expand the subscriber user base while strengthening long-term user retention.
  • Operational Observability: Developing comprehensive telemetry, monitoring, and dashboards to surface real-time insights into system health, success metrics, latency, and operational performance across all channels.

You will:

  • Manage Team Execution & Delivery: Oversee the daily execution of the engineering roadmap, ensuring the team efficiently delivers high-quality, reliable code on time.
  • Drive Operational Excellence & Health: Maintain the 24/7 health and stability of mission-critical payment systems, leading on-call rotations, incident response, and driving post-mortem analysis to continuously improve system reliability and reduce transaction errors.
  • Lead Technical Design & Code Review: Provide hands-on guidance on complex technical designs, architecture proposals, and perform thorough code reviews to maintain high standards for security, performance, and scalability across the payments stack.
  • Ensure Cross-Functional Collaboration: Act as the primary engineering liaison, collaborating closely with Product Management, Design, Risk, Legal/Compliance teams to align on requirements, prioritize features, and ensure regulatory adherence.
  • Define Architectural Strategy: Set the long-term technical vision and architectural roadmap for the team and underlying services to support millions of subscribers globally.
  • Grow and cultivate an Impactful Team: Attract, hire, mentor, and coach top-tier software engineers, fostering a culture of ownership, engineering excellence, and continuous learning within the Subscriptions Pod.

You have: 

  • Leadership and Tech Experience: 
    • 8+ years of hands-on experience in software development, with a focus on building and operating highly scalable distributed systems.
    • 2+ years of direct experience managing and mentoring high-performing engineering teams.
  • Demonstrated ability to define and drive technical vision and roadmap for mission-critical, high-volume services.
  • A strong track record of recruiting, developing, and retaining exceptional engineering talent.
  • Excellent communication skills, capable of articulating complex technical trade-offs and project status to technical peers, product managers, and executive leadership.
  • Familiarity with billing products and payments processing.

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