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Manager Subaru information

What are the key skills and qualifications needed to thrive as a Manager at Subaru, and why are they important?

To thrive as a Manager at Subaru, strong leadership, automotive industry knowledge, and experience in team or dealership management are essential, often supported by a relevant degree or significant managerial experience. Familiarity with dealership management systems (DMS), CRM software, and Subaru-specific training or certifications is highly valuable. Exceptional communication, problem-solving, and customer service skills help build team cohesion and ensure high client satisfaction. These competencies are critical for driving operational success, maintaining brand standards, and achieving sales or service targets in a competitive automotive environment.

What does a Manager at Subaru do?

A Manager at Subaru typically oversees daily operations within a dealership or corporate office, ensuring that business goals are met and customer satisfaction remains high. Their duties often include supervising staff, managing budgets, coordinating sales or service departments, and implementing company policies. Managers also play a key role in developing strategies to improve performance and maintain Subaru's standards for quality and service. They may interact with customers, resolve issues, and collaborate with other departments to achieve organizational objectives.

What is the difference between Manager Subaru vs Service Manager?

AspectManager SubaruService Manager
CredentialsRelevant automotive certifications, management experienceASE certifications, automotive management experience
Work EnvironmentDealerships, automotive retailService departments, automotive repair shops
Industry UsageUsed in automotive dealerships, retailCommon in service centers, repair facilities

Manager Subaru typically oversees dealership operations related to Subaru vehicles, focusing on sales and customer service. Service Managers, on the other hand, manage the service department, including repairs and maintenance. While both roles require automotive knowledge and management skills, their primary focus areas differ within the automotive industry.

How does a Manager at a Subaru dealership typically collaborate with sales, service, and parts departments to ensure smooth operations?

A Manager at a Subaru dealership plays a pivotal role in coordinating between the sales, service, and parts departments to deliver a seamless customer experience. This often involves regular meetings to align on sales targets, inventory needs, and service schedules, as well as addressing any interdepartmental challenges that arise. The Manager also ensures that each team understands company goals and works together to achieve them, fostering communication and cooperation. By streamlining processes and encouraging cross-departmental support, the Manager helps maintain high customer satisfaction and operational efficiency.
What are the most commonly searched types of Subaru jobs in Virginia? The most popular types of Subaru jobs in Virginia are:
What are popular job titles related to Manager Subaru jobs in Virginia? For Manager Subaru jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Manager Subaru jobs in Virginia look for? The top searched job categories for Manager Subaru jobs in Virginia are:
What cities in Virginia are hiring for Manager Subaru jobs? Cities in Virginia with the most Manager Subaru job openings:
Manager Subaru jobs near you

Automotive BDC Manager - Subaru

CMA's Colonial Subaru

Colonial Heights, VA

$65K - $105K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Description

Location: CMA's Colonial Subaru

BDC Manager Overview:  CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Automotive BDC Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance. 


Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.  


Key Responsibilities:

  • Lead, train, and motivate the BDC team to achieve performance targets.
  • Develop and implement effective lead-generation strategies to drive sales and service appointments.
  • Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
  • Collaborate with the sales and service departments to align BDC operations with dealership goals.
  • Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
  • Ensure a high level of customer satisfaction through professional and timely communication.
  • Develop scripts, training materials, and processes to enhance team performance.
  • Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
  • Handle escalated customer concerns and inquiries as needed.
  • Stay updated on industry trends and best practices to continuously improve BDC operations.

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
  • 401k plan with company matching
  • Paid Time Off and Holiday pay
  • Associate discounts on vehicle purchases, parts, and service
  • Paid maternity leave after one year of employment
  • Closed on Sunday

Requirements

 Qualifications: 

  • Minimum 3 years of experience in a BDC, or automotive sales environment.
  • 1-2 years of experience in a leadership or managerial role.
  • Strong leadership, communication, and organizational skills.
  • Strong understanding of CRM systems, lead management, and digital marketing.
  • Commitment to providing outstanding customer service and fostering teamwork.
  • Proficiency in Microsoft Office Suite and dealership management software.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Employment offers are contingent upon the successful completion of a drug screening and background check.  

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