As the Customer Service Manager , you will lead a high-performing team dedicated to delivering an exceptional customer experience at every touchpoint. In this role, you will champion customer ...
As the Customer Service Manager , you will lead a high-performing team dedicated to delivering an exceptional customer experience at every touchpoint. In this role, you will champion customer ...
Customer Service Manager
Louisville, KY · On-site
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Customer Service Manager
Louisville, KY · On-site
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Customer Service Manager
Louisville, KY · On-site
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Customer Service Manager
Louisville, KY · On-site
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Customer Service Manager
Louisville, KY · On-site
... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...
Customer Service Manager
Louisville, KY · On-site
... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...
... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...
... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...
Retail Sales Manager
Stanford, KY · On-site
$14 - $17/hr
Position Summary The Retail Sales Manager drives sales performance and customer experience through ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...
Quick apply
Retail Sales Manager
Stanford, KY · On-site
$14 - $17/hr
Position Summary The Retail Sales Manager drives sales performance and customer experience through ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...
Retail Sales Manager
Stanford, KY · On-site
$14 - $17/hr
Position Summary The Retail Sales Manager drives sales performance and customer experience through ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...
Retail Sales Manager
Stanford, KY · On-site
$14 - $17/hr
Position Summary The Retail Sales Manager drives sales performance and customer experience through ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...
Be Seen First
CSR - Customer Service Rep
Louisville, KY · On-site
$20 - $30/hr
Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...
Quick apply
Be Seen First
CSR - Customer Service Rep
Louisville, KY · On-site
$20 - $30/hr
Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...
Be Seen First
CSR - Customer Service Rep
Louisville, KY · On-site
$20 - $30/hr
Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...
Quick apply
Be Seen First
CSR - Customer Service Rep
Louisville, KY · On-site
$20 - $30/hr
Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...
Customer Service
Ashland, KY · On-site
$11/hr
Customer Service Share Apply Part-time Starting at $11.00 per hour Restaurant Associates are high ... Effectively communicates with customers, co-workers, and managers in person or over the telephone.
Customer Service
Ashland, KY · On-site
$11/hr
Customer Service Share Apply Part-time Starting at $11.00 per hour Restaurant Associates are high ... Effectively communicates with customers, co-workers, and managers in person or over the telephone.
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Services the customer while using the cash register to accurately take orders, handle cash, give ... Effectively communicates with customers, co-workers, and managers in person or over the telephone.
Quick apply
Services the customer while using the cash register to accurately take orders, handle cash, give ... Effectively communicates with customers, co-workers, and managers in person or over the telephone.
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Drives safety and compliance throughout the store in addition to overall condition management as ... Minimum 4+ years of retail/grocery or customer service experience. * Progressive leadership ...
Customer Service
Alexandria, KY · On-site
$11 - $14/hr
Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Customer Service
Alexandria, KY · On-site
$11 - $14/hr
Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Customer Service
Maysville, KY · On-site
$11 - $14/hr
Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Customer Service
Maysville, KY · On-site
$11 - $14/hr
Customer Service Share Apply Part-time $11.00 - 14.00 per hour Long John Silver's - Urgent Cashier ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Customer Service Manager Position SummaryFull time, Non-Exempt Pay Grade: Grade 7 The Customer Service Manager leads branch operations by supervising teller staff, ensuring compliance with policies ...
Quick apply
Customer Service Manager Position SummaryFull time, Non-Exempt Pay Grade: Grade 7 The Customer Service Manager leads branch operations by supervising teller staff, ensuring compliance with policies ...
Customer Service
Maysville, KY · On-site
$11 - $14/hr
Deliver excellent customer service and address inquiries ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Quick apply
Customer Service
Maysville, KY · On-site
$11 - $14/hr
Deliver excellent customer service and address inquiries ... Efficiently operate cash registers and manage transactions * Balance the cash register and maintain ...
Manager Shopify Customer Service information
How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?
As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.
What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?
| Aspect | Manager Shopify Customer Service | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees Shopify customer service team, develops strategies, manages escalations | Supervises customer support agents, ensures quality service, handles daily operations |
| Required Skills | Leadership, Shopify platform knowledge, communication, problem-solving | Customer service skills, team management, conflict resolution |
| Work Environment | Office or remote, strategic focus | Call centers, support centers, or online support teams |
| Certifications | Customer service management, Shopify certifications beneficial | Customer support certifications, CRM training |
The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.
What is a manager Shopify customer service?
A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.
What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?
To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What cities in Kentucky are hiring for Manager Shopify Customer Service jobs? Cities in Kentucky with the most Manager Shopify Customer Service job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 4 days ago
Job description
Build your Career with an Industry Leader
Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.
The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.
As the Customer Service Manager, you will lead a high-performing team dedicated to delivering an exceptional customer experience at every touchpoint. In this role, you will champion customer relationships, strengthen service performance, and drive proactive solutions that support growth, quality, and operational excellence. This is a highly visible leadership opportunity with meaningful impact-shaping team capability, service standards, and the customer experience that defines our brand.
This is an onsite role at our Bowling Green, KY facility.
Why work at MCC:
Responsibilities:
Qualifications:
#LI-SD1
#appcast
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.
If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.
The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.
As the Customer Service Manager, you will lead a high-performing team dedicated to delivering an exceptional customer experience at every touchpoint. In this role, you will champion customer relationships, strengthen service performance, and drive proactive solutions that support growth, quality, and operational excellence. This is a highly visible leadership opportunity with meaningful impact-shaping team capability, service standards, and the customer experience that defines our brand.
This is an onsite role at our Bowling Green, KY facility.
Why work at MCC:
- Compensation: Competitive Compensation
- Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays
Responsibilities:
- Lead and model customer intimacy, championing the development of customer-focused solutions.
- Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.
- Build, develop and manage a high performing customer service team to support the short-term and long-term growth of our customers.
- Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, average response times, NPS, and customer effort.
- Provide input into capacity rationalization of new and existing business, working with sales, scheduling and division business optimization functions to meet fluctuating customer demands.
- Manage order entry process from start to finish, including but not limited to order entry system, production estimates, work and shipping/receiving instructions.
- Manage customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication, internally and to the customer.
- As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.
- Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis, as needed.
- Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.
- Model the company values. Conduct oneself in an appropriate, business-like and professional manner, building strong relationships both internally and externally.
- Support customer pricing function interactively by reviewing capabilities, capacity and estimates.
- Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.
Qualifications:
- A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
- Strong knowledge of manufacturing operations, methods and practices.
- This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful.
- Ability to travel within North America
- This position requires the incumbent to drive a motor vehicle, use color vision, hearing, sitting for prolonged periods, speaking and articulating, on a constant basis, stand walk use hands to finger, handle or feel; reach with hands and arms; talk and hear.
- This position requires the incumbent to stoop, kneel or crouch or and lift/ and or move up to 10 lbs. on an infrequent basis
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- The noise level in the work environment is minimal.
#LI-SD1
#appcast
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.
If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.