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Manager Shopify Customer Service Jobs in Florida

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... what customers see in store is reflected online Key Responsibilities Shopify Product and Data Management Upload and manage new product listings for seasonal launches Sync and maintain accuracy ...

Get Raw Nutrition

Web Developer - Shopify

Miami, FL · On-site

$75 - $100/hr

... before they impact customers * Serve as the primary point of contact with Shopify support ... Manage integrations with other systems (ERP, inventory, shipping, marketing tools, etc.) as needed

New

Aroa Craft Yogurt & Cafe

Be Seen First

Sales, Customer Service, Admin & Operations Coordinator

Miami, FL · On-site

$18 - $22/hr

... Shopify order management and loyalty program administration ● Assist with data entry and light ... sales, customer service, and admin/ops What We're Looking For ● Strong written and verbal ...

New

Aroa Craft Yogurt & Cafe

Be Seen First

Sales, Customer Service, Admin & Operations Coordinator

Miami, FL · On-site

$18 - $22/hr

... Shopify order management and loyalty program administration ● Assist with data entry and light ... sales, customer service, and admin/ops What We're Looking For ● Strong written and verbal ...

New

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All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Florida

Manager Shopify Customer Service information

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What are the most commonly searched types of Shopify Customer Service jobs in Florida?

The most popular types of Shopify Customer Service jobs in Florida are:

What cities in Florida are hiring for Manager Shopify Customer Service jobs?

Cities in Florida with the most Manager Shopify Customer Service job openings:

Manager Shopify Customer Service jobs near you

E-Commerce Manager (Shopify Plus)

Clermont, FL • On-site

USA Roller Chain & Sprockets
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about USA Roller Chain & Sprocketsexternal

$70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

About the Role
USA Roller Chain is seeking a technically capable and detail-oriented E-Commerce Manager to support and grow our Shopify-based e-commerce platform.
This is a hands-on role focused on managing the day-to-day operations of our website, maintaining a large product catalog, and supporting ongoing improvements to site structure, performance, and user experience.
You'll work closely with internal leadership and external partners to ensure the site runs efficiently, scales effectively, and continues to support our growth as a B2B distributor
Key Responsibilities
Shopify Platform Management
  • Manage and maintain our Shopify Plus storefront, including site updates, configurations, and general upkeep
  • Support implementation of new features, integrations, and improvements
  • Assist with troubleshooting issues and collaborate with external developers and agency partners
  • Make light front-end updates using Shopify tools/apps and basic code (HTML/CSS/Liquid)

Product Catalog & Data Management
  • Maintain and organize a large product catalog across tens of thousands of SKUs and thousands of collections/categories.
  • Perform bulk updates to product data (titles, descriptions, tags, pricing, images, etc.)
  • Ensure consistency, accuracy, and structure across all product listings
  • Support onboarding of new products and updates to existing listings

Collection, Filters & Site Structure
  • Maintain and improve product categorization and collection structure
  • Support ongoing improvements to filtering, navigation, and site organization
  • Help ensure backend systems are clean, scalable, and easy to maintain

Site Quality & Optimization
  • Review and test website updates to ensure accuracy and functionality
  • Identify and resolve errors, inconsistencies, or broken elements
  • Support ongoing improvements to product pages, collections, and overall user experience

Collaboration & Execution
  • Work closely with internal team members and external partners (developers, agencies, etc.)
  • Help translate business needs into clear, actionable website updates
  • Assist in executing ongoing e-commerce initiatives and improvements

General E-Commerce Support
  • Support SEO-related updates, content improvements, and site optimizations designed to improve organic traffic
  • Assist with implementing promotions, campaigns, and new content
  • Contribute to improving overall site performance and usability

E-Commerce Operations & Performance
  • Monitor and report on key e-commerce KPIs, including traffic, conversion rate, average order value, revenue, and customer acquisition metrics
  • Identify and execute on-site optimization opportunities (search, navigation, merchandising, promotions) to improve conversion and customer experience
  • Manage digital promotions, seasonal campaigns, and product spotlights in coordination with the sales and marketing teams
  • Support B2B customers' onboarding to the portal, including account setup, pricing configuration, and issue resolution
  • Collaborate with logistics and customer service on order management, fulfillment accuracy, and post-purchase experience

Qualifications
Required
  • 2 - 4 years of verifiable hands-on experience managing a Shopify storefront
  • Experience managing medium to large product catalogs, preferably complex SKU environments
  • Strong working knowledge of product data best practices: attributes, taxonomy, SEO-friendly content, and image standards
  • Proficiency with Shopify admin, bulk CSV operations, and common e-commerce integrations
  • Analytical mindset with experience using Google Analytics, Shopify Analytics, or similar tools
  • Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
  • Strong written communication skills for cross-functional collaboration
  • Ability to identify inefficiencies and improve e-commerce-related processes and workflows

Preferred
  • 4+ years of hands-on experience managing a Shopify Plus storefront
  • Experience in a B2B, wholesale, or distribution environment
  • Familiarity with Shopify Plus, Shopify B2B / wholesale features, or third-party Shopify apps, bulk editing tools (matrixify), or page builders
  • Basic front-end development skills: Shopify Liquid, templating, HTML, CSS
  • Experience with NetSuite and inventory management system integrations
  • Knowledge of SEO fundamentals as they apply to product pages and category structure
  • Exposure to a PIM (Product Information Management) system is a plus
  • Knowledge of graphic design platforms such as Canva and Adobe Photoshop

Ideal Candidate
The ideal candidate combines technical aptitude, strong organizational skills, and a systems-oriented mindset, with the ability to improve both day-to-day execution and long-term ecommerce operations.
What Success Looks Like
  • A well-organized, accurate, and scalable product catalog
  • Improved site structure, navigation, and usability
  • Efficient execution of website updates and changes
  • Reduced backlog of ecommerce-related tasks
  • Increased traffic and revenue on our website.
  • Improved the website user experience for customers and internal team members.

What We Offer
  • A high-impact, ownership-driven role with direct visibility to senior leadership
  • Base salary of $70,000 - $95,000, commensurate with experience
  • Annual performance bonus tied to e-commerce revenue growth and conversion targets
  • Comprehensive benefits package including health, dental, and vision
  • 401(k) company provided contributions
  • Opportunity to shape and scale the digital commerce function of a growing B2B distributor
  • Collaborative team environment with low bureaucracy and fast decision-making

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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