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Proven experience supporting complex, enterprise-level financial or debt management software solutions.
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Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
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Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
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Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
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Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
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Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
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Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
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Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
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Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
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Ability to lead multiple Agile teams or a large, scaled program context.
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Experience working in fast-paced, cloud-first environments (Azure, AWS, or Google Cloud Platform).
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SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
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Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
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Understanding of user-centered design, accessibility standards, and customer journey mapping.
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Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
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Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
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Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.